everything was well done,
LAcarGUY customer reviews
Carfax · 2892 written reviews · Updated 2026-11-13T14:01:35.993Z
All good. I trust they did everything they should've.
Kimberly was a great associate and extremely helpful.
Professional and efficient. Helped on iPhone integration
Santa Monica Service Center is still under construction and not up to service center standards. I recently brought my car in for service on two separate occasions regarding an orange light the keeps appearing on the dashboard. Unfortunately, each visit resulted in a different explanation and neither resolved the issue. Despite your team's efforts, the orange light continues to come on, and I am left uncertain about the underlying problem. I would greatly value a more consistent accurate diagnosis to address this ongoing issue instead of being told to ignore the light.
Great service. Car ready when promised. Enjoyed a specialty coffee as I waited in comfortable lounge.
Service was done well and quickly.
Prompt, courteous service as always!
You have the worst service department ever. You kept my car for over a week and no one returned any of my calls. Then after keeping my car for almost two weeks with the worst customer service ever you don't even wash it. When asked victor why he didn't return any of my three messages he said "that's my bad." Absolutely zero concern for your customers
During the three weeks my car was in their service, I made numerous calls and left messages, but I never received a single update. The individual handling my case consistently ignored or dodged me, and the other team members I managed to speak with either had no knowledge of the situation or were evasive.
Thank u! The staff is super professional.
Pretty easy to schedule, done pretty quick and right.
Service adviser told me to change the defected windshield washer tanker sensor would take 3~4 hours to complete! But, as the matter of fact, the technician finished the repair job less than 1 hour! Then. the technician just sat/slept by the side of my vehicle! Until I found out and asked "why" had to waited so long? But, her replied was that guy sat by my vehicle wasn't assigned to repair my car!? End up, it took one & half hour to complete!
I'm very pleased with my experience at Subaru pacific. Ben has been very helpful and is
Exelente Servicio estoy muy contento,gracias...
Average nothing special. Same seer
Mike was super helpful after us having to wait a while to sort it out! So happy we could get our vehicle back same day!
They tell right away what you need to repair or place.
Service advisor was courteous and to the point about what needed to be done and costs. Waiting area was comfortable and provided free beverages. Waiting time was very reasonable.
Great service. Staff is super!
I was very happy with the service. I went in with out an appointment, but was serviced right away and it was finished in a very short time for 6 month/6000 service.
Service was prompt. No complaints.
Excellent service from these professionals. I tell all my friends to get their vehicles serviced at Toyota Santa Monica.
Basic service was performed quickly and car ran great afterwards.
Friendly easy appointments.work done
The service department was efficient, the place was well organized and the staff were very professional.
Service was quick and courteous
Quick and efficient. Knowledgeable service advisor and techs.
Received great service and good communication throughout my wait.
Car has been there 10 days. No call re status. Left messages. Cannot reach service dept.
Excellent service provided by the team at Pacific VW.
everything was great ! service girl was wonderful
Car had several imperfections which I missed and Dealer didn't advise me of them.
My service advisor was really helpful and understanding. I appreciated her great service.
I am grateful for your dedication and your job always ready to help I appreciate you!
Didn't like the construction aspect, but that's just temporary, I assume.
I would have given 5 stars because they went to the effort of tracking down the exact model I wanted. However, the day I was ready to purchase they kept me waiting 3 HOURS. I really hate that. No reason to keep me waiting. All the negotiations had been done. All I needed to do was literally sign the papers and write the check.
Simple 24 month service, but all went perfectly.
Still waiting for my squeaky seats to be replaced, it's been an ongoing issue since 2022 when the car was first purchased. dealer have placed rags on both seats to determine the issue. rear cab light has finally been resolved after 3 attempts light would not come on, I was told the light unit had to be replaced.
Great Customer Service and information
THANK YOU VOLKSWAGEN! NEED TIERS SOON SEND ME THE BEST TIERS
My experience car service experience was quick, easy, and painless.
Great customer service. Very thorough and friendly.
Made a quick diagnosis. Only down side was waiting for hours for an oil change.
I had to make 2 appointments for 1 problem (a foglight cover just fell of "popped off" my brand new car and needed replacement). They made me purchase the replacement part, make new appt, so I wasted 5-6 hours, the staff/ managers kept giving me excuses why they can't fix it (bad replacement part, warped bumper etc. and finally turned out that the service dept is unable to take the bumper off to secure the 1 plastic screw because they don't have the capability to lift the car up in the air to be able to get under it. Also, Subaru headquarters' management never returned my request to follow up how a plastic part just pops off on the road and how their own service staff were incapable to replace a simple part; and afterall the hassle they put me through, at Subaru Pacific, Hawthorne,CA, they sent home the customer saying I have to find a body shop to "pop back" the 2022 Subaru Forester Touring's right fog light cover. Ri di cu lous. I am done w Subaru unfortunately.
Very efficient and thorough Vehicle was ready earlier than expected
Luis was great! He was informative, friendly and extremely helpful.
Daniel is the best. He's always been there to help even beyond the best of his abilities.
I dealt with Kevin from beginning to end who was amazing and he explained everything to me. When I need another service I will want to work with just him. Thanks Kevin for your great work.
The service department is very friendly, professional and efficient. My service advisor, Susan, is the best.
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