Brandon was a great and possibly the best service provider I have worked with at Subaru Pacific!
LAcarGUY customer reviews
Carfax · 2892 written reviews · Updated 2026-11-13T14:01:35.993Z
Brandon was very thorough and did try to upsell me on things I do not need at the present time. The car was done in a timely manner and returned to me with everything fixed and taken care of.
We have a regularly occurring check engine light that goes away that occurs with starting issues. I understand that intermittent issues are now challenging, but Instead of trying to diagnose the issue, we were just told without the light on nothing can be done. In addition a diagnosis is like $200 alone. Not very helpful nor affordable. A waste of time effectively.
Ben, my service rep, explained everything and delivered what he promised. The shop folks were excellent as well. So far the problem of leaking fluid from the engine has not recurred. I appreciate especially that I was given a complementary loaner until my car was ready.
Excellent customer service.
Brandon was very helpful and provided great service
There are very professional,
Excelente service and very good customer service
ALL ISSUES FIXED THIS DEALERSHIP HAS A NICE NEW HOME, LOUNGE IS FIRST CLASS AND SERVICE MANAGER IS EXCELLENT. OSCAR DESERVES CREDIT FOR BEING A TOP PROFESSIONAL. SANTA MONICA GEBES IS AN EXCELLENT DEALERSHIP TO BUY YOUR VEHICLE
Excellent service. Professional customer service. Clean facility.
Up front pricing, and fast service. It was great! A great dealership, customer waiting areas comfortable and very nice!
It was the best car buying experience I could ask for.
As always service was great, people are always helpful, knowledgeable and friendly.
They did what was needed and the fee was a surprise , fair
My service agent Brandon was great with informing me about everything. Car came back looking great & at the estimated time.
The service agent sold the brake fluid exchange earlier than required by the owners manual. He also attempted to sell a tire rotation after telling him that it had already been completed. The service itself was fine.
Pleasant, quick and all services done well.
The service department was very helpful.
The workers were nice and helpful.
Steve was able to provide me with a rental car because I was going out of town the next day. Service was prompt.
Service was started at appointed time. Inspection and work was completed in a timely manner.
Good customer service friendly
Responsive personnel gave good input
The foreman FINALLY found the problem and they were able to fix it after 3 visits to the service dept. It solved the electrical problem.
Angela, my service agent, was very knowledgeable (& caught an error in the initial bill). The service was completed in the promised time @ the agreed upon price & the car returned to me cleaner than when submitted. A.very satisfactory service.
fast and quarlity servicehighly recommended
All great services. Susan is superb.
I only can say they helped me and made it so easy to get my Tiguan . Jimmy and Byron and whole staff are amazing. Definitely would recommend if you're looking for a VW.
Poor customer service. Diagnosis was not given on time. Took 3 days without daily updates. Asked for the diagnosis in writing to review before picking up the car, never received it. The service center is under repair - appears everything was done outside, they were out of basic parts.
All staffs were nice and done by on time
Service was great, the staff was friendly and I was informed of every process.
Battery cost $450 which seems excessive. I guess labor was included.
I had wonderful service provided to me by Taidy and the team @ Pacific Volkswagen. Taidy was always there to answer any and all questions, she went above and beyond with helping me in regards to my warranty so I'm forever grateful for Her!!
Excellent customer service. Thorough attention to all maintenance points.
Expensive but good service; the team is efficient and friendly.
good communication, explanations, and on predicted timetable
I got the price I asked for I also had some issues with side mirror clip and paint it was Saturday lateso the team was not there Steve called me sunday and said it's ready He went above and beyond and took care of me big shout out
They were great! They took great care of me
The service was great. The hot drinks were very good. Everybody was pleasant.
More than satisfied with my Service Experience
Great service! Fixed the problem by updating the computer.
Very nice and quick quality service
Excellent service on a walk-in basis for my dead battery! Tony Cervantes was outstanding in coordinating the service and great to work with!
Great service. They addressed my questions.
It's way all good.very nices dealership. Not any more to say
Horrible Experience. I show video of the problem. The problem occurs randomly. They check with scan for fault. And no problem. These guys can not diagnose the issue. They can not explain why occur. There seems to be a disconnect with service advisor and technician. Or technician lack experience. There should be a remedy to problem such as replacing fault part. This is for a new car. Maybe VW policy of faulty replacement so I got denied.
Mike was great. Excellent service.
Liked that Oscar, the head of repairs took a spin with me and immediately recognized the rattling. It is now fixed. I didn't like that it took three trips (each about 4 hours) to get it accomplished. I didn't like that I had to pay $30 Lyft to get back from home to pick up my car. I am a caregiver, so I can't always be gone long periods of time. Love my car, though!
They were awesome! Had my car up and moving pretty quickly
I liked that they were on time for my scheduled appointment. Colleen, the service advisor, is friendly and courteous. Best of all, my car came back nice and clean from their car wash.
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