My experience was FANTASTIC, Brandon McGregor was so Wonderful. He was so patient and Understanding to all my concerns. I couldn't have asked or experienced anything better.
LAcarGUY customer reviews
Carfax · 2892 written reviews · Updated 2026-11-13T14:01:35.993Z
On time as promised. Service associate Yessenia excellent as usual.
They found the problem and it was fixed. Although it took 2 day. While checking my receipt I find out that they recommended I get the rear brakes fixed. They should have called me about the brakes to see if I wanted to fix them while the car was already there.
Great customer service. It did take a really long time like 2 hours turned to 4. But the problem got fixed and the team was nice.
Friendly staff and timely service. Great experience!
Friendly agent, quick service
Kevin was phenomenal. He was attentive, friendly and super efficient.
Service was prompt . Everyone very friendly and knowledgeable.
Service representative was professional and thorough
Superior customer service!!
Went in for a vehicle recall, the entire process was easy and staff was super friendly and helpful
Excellent staff , great lounge and easy access to the building off the freeway.
Staff was helpful and friendly. Quick service.
They diagnosed and fixed the problem first time. Work was a little more money then independent shops but the work is done correctly and quickly.
Nothing was done to my car. After waiting for two hours, the service advisor informed me that the team had a meeting and couldn't work on my car. This was despite it being the third time I visited for the same issue and arriving 10 minutes early for my appointment. I left feeling extremely frustrated and disappointed by the lack of professionalism and respect for my time.
The service was great. My representative was very helpful and professional.
Outstanding service. They've exceeded my expectations. Thank you Isaiah.
I was able to schedule my appointment easily on a day/time that worked for me. Along with regular service, I asked them to figure out what the rattle/vibration I kept hearing when I accelerated, especially when going up a hill. The only complaint I have was there was not good communication from the service department with me when they had to keep my car for more than 1 day. I had to follow-up with them for 2 days trying to find out when I could pick up my car.
Love the service & Brandon is very helpful
They did the job but tried to sell me more services. One of the services was really needed so I did it at Subaru Sherman Oaks for half their quote.
Service Technician Suzan is amazing
Was surprised by the addition of some expensive filters but probably needed.
I brought my car in for a repair on a tear in the front seat. It was a tear about 1 1/2 inches long. The repair was done quickly and very well - almost invisible!
Poor appointment options and no shuttle or ride service regardless of service time. Car was visible dirty and made new brake grinding sound for air bag recall. Should have chosen a different dealer.
Timely and professional as always. Service personnel are great.
Service advisor did all he could to accommodate my schedule and disappointment over lenghty repair times. Also provided Uber to and from.
We had an amazing experience ! Eric was very helpful, knowledgeable and professional ! We honestly recommend him and all the crea! Keep up the good work!!
Prompt and efficient service
My service advisor, Ben, was well-informed, courteous, and professional. He was able to provide service and got me out of there as quickly as possible so I could return to work. I will definitely be passing on his name & this dealership's service to my colleagues and friends that also own Subarus.
Great service! Staff was efficient and very helpful!
Fast and efficient. Cost more than I'd hoped.
Worst service Didnt solve problem Rude
Poor customer service experience from employees that write up the orders, especially by Ruendi (Randi) for repair quotes. I have a 2022 Sante Fe and I was quoted over 320.00 to replace floor mats and 125.00 for windshield wipers!
The people at the desk were Great.
All good for ours excellent service
My 6-moth reqular vehicle checkup was done quickly and I was provided with what the expected required changes will be in the next six months.
Kevin was very helpful and helped make it a speedy service....
Very good service Nice stuff and coffee
Service personnel were very helpful and we're there the whole time
Luis Cornell was amazing. I'll use Pacific at all times for my 2 VWs
Friendly,professional! Recommend!
Jimmy was excellent. Explained and answered all of my concerns.
Service advisor kept me informed as I waited for needed parts. Provided rental car quickly and low cost.
After I picked up the car after maintenance and a new set of tires, I noticed that I still had two indicator lights on the console. I showed it to Ben Blada, my service advisor. He took the car to fill my windshield wiper fluid which warned of low fluid. He topped it off and the two lights were still on. He said that they need to replace the sensor and for me to bring it back. The next week, a new sensor and fluid reservoir was replaced, free of charge. I was very please. I will continue to come back with such good service. Thank you.
Everyone was friendly and professional. Too busy to check the check engine light said it would take three days that seems excessive. Car was dirty when I picked it up. Overall good but expected better for a $169 dollar oil change.
It was fine but way too expensive
I love this place! I am so grateful that you have such a wonder amazing attentive & knowledgeable staff. The whole team went above & beyond & accommodate my needs. Beyond grateful & satisfied.
Wasn't happy with my service car was fine.. When I left it was the opposite
Ben was expellant. Was very knowledgeable and gave great guidance. Car was ready on time and with great service.
appreciated the early morning appointment and that I had my car serviced in less than 3 hours.
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