Great customer service! Service was quick and done around the time it was promised!
LAcarGUY customer reviews
Carfax · 2892 written reviews · Updated 2026-11-13T14:01:35.993Z
Seen the car i purchased online email them and they responded back the next day did all paperwork threw email, got to the dealership and all that was needed was to just get the keys the coworker were helpful had a lil misunderstanding but was fix nothing to get mad over
Efficient, quick service. Bought racks and they were able to install at the same time. Saved a trip back! Staff is always pleasant and knowledgeable.
Great customer service took care on a timely matter
Everything went well, thank you.
Fast and friendly service... there is nothing negative about this place!
Thank you Steve M and the service department.
Dave the counselor was very kind.
The communication is great and they are quick and transparent with everything!
The service guy that helped me ignored my request for new tires. I called and asked 3 times.
Amazing customer service from Carlos service advisor. He is very professional and knowledgeable. Ask for Carlos if you want an A+ experience.
Thank you to everyone at that location. Very nice and professional people.
I am very happy with my service experience. Staff members were very friendly and efficient. I highly recommend Pacific Subaru (sales and service).
Always great service at the Santa Monica Genesis dealer. Jose our tech took very good care of us
I never received a call back from the service advisor after leaving 2 messages with the front desk. The receptionist said that the service advisor would call me back.
Staff was very pleasant. Work completed on time .
So happy with Subaru Pacific! Scheduled same day appointment for my Subaru Outback 90k mile service. Christian was very informative, kept me updated on additional service needs of my car. Highly recommend Subaru Pacific!
Quick friendly Service. They did a 4 wheel Alignment on my Crosstrek. Keoni was my service advisor, he was knowledge and friendly. Would recommend this dealership to get your car serviced
Very simple, quick, and helpful with the explanations and recommendations to subjects my vehicle required.
Knowledgeable staff and fast service. Highly recommeneded!
They were quick and did what was expected. Good people there.
They always take excellent care of me, thank you Susan!
Joey is a wonderful asset to Santa Monica Suburu
I always have a wonderful experience when visiting the Pacific Volkswagen dealership. Taidy is always super friendly and professional when helping me with my vehicle. The entire experience was smooth and easy, and the team is always quick to greet you either way a smile or answer any questions. I will remain a loyal customer to the Pacific Volkswagen Dealership!! Thank You Taidy and Team for helping me with my car!!
I scheduled an appointment with Pacific VW to bring in my 2022 VW Tiguan on Monday, February 3rd, due to warranty-related safety issues. Since I needed transportation, I expected a loaner vehicle, but I was only offered a rentaldespite the fact that my complaints were covered under warranty. When I left several of the people I had been dealing with just started laughing, which coincided with me walking through the door to the outside. My assumption was that they were laughing at me. Even worse, Pacific VW didn't even look at my car until Thursday, February 6th. I know this because I called on Tuesday for an update, only to be told that nothing had been done. When they finally checked it on Thursday afternoon, they dismissed my primary concernsignificant hesitation when accelerating in the morning (up to 5 seconds)as "normal." However, this issue is widely reported by other VW owners. The service department also claimed they couldn't replicate my other two concerns. Despite these being warranty issues, I was charged over $200 for the rental. Even the rental agent confirmed he had marked the paperwork as "warranty/loaner," yet I was still billed. To make matters worse, my Tiguan's mileage showed only a 1-mile difference from drop-off to pick-up, meaning they likely didn't even attempt to replicate the issues properly. The rental car they provided was a 2021 Jetta with 48,000 miles, and they charged me $48 per dayplus a 12.5% "premium service fee." This fee appeared in the gas section of the receipt, even though I had filled the tank at the Costco across the street before returning the vehicle. When I asked what the fee was for, the agent gave an incoherent explanation that made no sense. Before dropping off my Tiguan, I even provided the service writer, Brian, with a list of my car's issues, including possible causes and fixes generated by AI. Instead of attaching it properly to the service request, he deliberately turned it upside downlikely to ensure the technician wouldn't see it. This dealership is completely disreputable when it comes to servicing VWs. They dismiss legitimate concerns, charge customers unfairly, and show little effort in diagnosing problems. If you value your time and money, take your VW elsewhere
Service performed on time. Car ran very well after service.
Staff, gas great, costumer service good and extremely good, Above and beyond,
Do not get your car serviced here! They will try to charge you even tho it's a warrantable repair. The service manager started in January and said they're still catching up on problems caused from months ago.
Expert service and personalized attention
I love pacific volkswagen they always take such good care of me
They are professional and friendly
Had a very great experience..would definitely go back
Did a good job. Car running excellent
I liked the friendly smiles and the great service.
The salesman was a phenomenal young man. Hard working and engaging
Staff is always on top of everything, keeping you informed at all times about the progress of your service. If they have any issues, they'll notify you immediately. Waiting room and restrooms are always clean and well stocked. Everything at this location is extremely friendly.
Friendly and courteous staff. Service on my car was completed in a timely manner.
Timely, friendly, professional, thorough I needed snow tires and they found the perfect snow tires
Always helpful and happy! I've purchased and have gotten my service here for two vehicles
Great service and quick thank s
Came in for free cabin filter change, was waiting for a text or call when completed. But they did not call or text. I had to go out and ask. The filter was changed a while ago, but they did not notify me. Was this because I accepted the free offer???
Excellent stuff. Very nice to me and my dog.
I did not like that I had to deal with three different service advisors, one upon check in, one during the service, and one who checked me out at the end. There was also a slight breakdown in communication which I feel led to me waiting longer to pick up my vehicle.
very good service and free car wash
The service was prompt and efficient. The service workers were kind and helpful.
My service advisor, Ben B., explained what the 60k service would involve and how long it would take to complete the service. He scheduled my 60k service appointment for me. On the day of the appointment, he reminded me of what would be done that day and how long it would take. He also offered to arrange for my ride home or back to the service center. He was professional, polite, and friendly. My vehicle was ready even sooner than expected. My ride back to the service center was provided promptly after the service was completed. I was very pleased with the experience.
The service was completed in 1&1/2 hours, and even included a car wash. Service Advisor was efficient, polite and professional.
The Service Team at Subaru Pacific are outstanding and always make me feel welcome and comfortable. I know and feel confident my car will be worked on and taken care of by complete professionals. I've heard that the Owner of this Subaru Dealership and the Porsche Dealership next door really cares about Customer satisfaction. You can tell just by looking around the facilities that this is true, and by the way they treat you with kindness and respect. I won't take my Subaru anywhere else!!!
Everything went very well, I have no complaints.
Only was there for an hour. That's not long for a service check
Filter by dealership or source
All dealerships (3496) Genesis Santa Monica (68) Honda Santa Monica (463) Pacific Volkswagen (619) Hyundai Santa Monica (391) Kia Santa Monica (5) Porsche South Bay (93) Lexus Santa Monica (40) Toyota of Hollywood (11) Toyota Santa Monica (394) Audi Pacific (11) Subaru Pacific (1000) Subaru Santa Monica (401) Car Gurus (118) Carfax (2892) Dealer Rater (11) Google Places (475)
API default date coverage; no explicit date range requested. Coverage is limited to reviews supplied for the configured locations.