Very helpful and good at Communicating
LAcarGUY customer reviews
Carfax · 2892 written reviews · Updated 2026-11-13T14:01:35.993Z
It was a friendly profissional
Supurb! Service was excellent, it's always good to get service from where the vehicle was purchased!
Great, friendly service and timely. Service advisor was helpful.
Staff very friendly, work completed promptly.
Service staff were friendly, helpful, and courteous. the service was completed in a timely manner and we were notified for pick up.
Excellent costumer service!
Gave me a reduced price on tire rotation. Told me about upcoming need for brake fluid replacement. Nothing forced.
They were helpful.. I was wanting a certified car.. . . ... .....
Service was great. However, tried to contact my service advisor for 3 days and didn't get any response from them. No one can give me any information on my car until it was done.
Well done, excellent interaction with Santa Monica Hyundai service.
Shout-out to Angela for always making me feel welcomed and remembering me from my last service. I'll be coming here more often for my Subaru services instead of Timmons of Long Beach :)
Fast service, customer service specialist was informative, helpful and respectful.
I made an appointment and they were on time in taking me in and on time with telling me how long it would take. They were straight forward about some other repairs that I was asking about and did not try to oversell me on those repairs or other potential repairs. Also, the waiting room was comfortable.
Easy service, good communication from Manuel who I worked with. I was in and out.
Service was for transmission fluid change
That you said there were no problems!!
Good service. They fixed my oil leak and everything was covered under warranty.
They are thorough with repais
Excellent customer svc, excellent communication
Worked with Jimmy Molina today - things could not have gone smoother. He went above and beyond to help. Quick & clean work by the service team as well. Have only had great experiences at Porsche South Bay with each professional! I have been to a few different Service Centers & this is hands down the best one. Highly recommend.
Fast service and friendly representatives.
Enjoyed waiting area and complimentary coffee and snacks.
The only place for my VWS. Daniel is a top notch service adviser. The work was preformed perfect and the price was fair. Thanks again Pacific VW
Service provider Brandon is friendly and a good communicator.
Staff was welcoming, Kevin Rojas did an excellent job coordinating my maintenance service and keeping me up to date. Service staff DOd a great job!
The service was excellent and the waiting lounge area was first rate!
Excellent facility! Very well run service department with friendly and knowledge staff. With an appointment I'm a able to wait while they service my vehicle, just take a walk to Manhattan Beach Mall or Costco next door. Get your exercise! You won't see a cleaner facility especially their restrooms!! They notify you as they progress with service on your vehicle thru text. I highly recommend this dealer and they definitely earn 5 stars!!!!
Service was completed exactly as promised, right on time.
Sales person didn't seem to help me after seen my credit score
Luis provided an excellent customer service
Same day service! it was long wait for service but they have very nice customer waiting room, lots of snacks and delicious coffee!!
I thought this passenger seat bag recall would get done in one visit. Need to go back and right now I haven't received confirmation that the needed part has come in to complete the job.
I was provided a prompt service with care
Staff were courteous, knowledgeable and completed the work in a timely manner.
Luis was so kind and well-informed about car conditions; he explained the details of what the car needed. Thank you Luis! Thanks also to the mechanic!
I took my 2022 Volkswagen Taos into the shop for a spare key. Understandably, it takes awhile for tech and the link everything up. But as I was leaving the key didn't work and had to wait another 20 mins for them to fix it. Then drove home and the passenger side window wasn't rolling down. Called back to see what I could do to fix it and was told to leave my number for callback cause the employee (Chris) was busy. Waited 2 days for a callback got nothing so called and was told I can't do anything to fix it cause it's wiring.
Excellent communication! I was receiving timely updates of the status of my car.
On Monday after my Saturday service my check EV system light came on and when I took the car back to the dealership, it took them 48 hours to determine that the battery needed replacing. No issues ever beforehand. Almost 14 days later I am still waiting for an update but I did receive a loaner car in the meantime.
Very professional and easy to work with. Pleasant experience.
ALWAYS EASY BREEZY EXPERIENCE
Thank you Pacific VW for always providing exceptional service!
Very good customer service They treat you with respect Feels like home
Good staff support, work completed on schedule. No negatives.
I love all the Subaru staff. They have excellent customer service skills.
Amazing service experience!! My first time here and look forward to coming back:)))
Marisa is always the best and the person who does your tires analysis was very helpful and responsive. Great experience with everyone!
Quick service I liked. Did not like the rear wobble is still present and no info on %left on brakes
Ben was very helpful and explained everything to me
....just did not seem interested in doing business......
Filter by dealership or source
All dealerships (3496) Genesis Santa Monica (68) Honda Santa Monica (463) Pacific Volkswagen (619) Hyundai Santa Monica (391) Kia Santa Monica (5) Porsche South Bay (93) Lexus Santa Monica (40) Toyota of Hollywood (11) Toyota Santa Monica (394) Audi Pacific (11) Subaru Pacific (1000) Subaru Santa Monica (401) Car Gurus (118) Carfax (2892) Dealer Rater (11) Google Places (475)
API default date coverage; no explicit date range requested. Coverage is limited to reviews supplied for the configured locations.