Pacific VW has provided me the best customer service, by far, through my many years with VW!
LAcarGUY customer reviews
Carfax · 2892 written reviews · Updated 2026-11-13T14:01:35.993Z
Nothing is perfect Bryant came close.
Easy drop off, was updated about service and asked permission to change cabin air filter which wasn't part of the original estimate. Vie, Service Representative, was professional and friendly and it was obvious that she knew the situation and handled it well. Her attitude gave me a sense of security.
Good service provided. Was able to get my car in quickly. Unable to find out about a courtesy ride home prior to appointment. Once at the dealer, everything was handled professionally.
They completed my recalls quickly, and communicated what was happening.
I will always service my vehicle at this location. Susan the service advisor gets top marks. She communicates throughout the whole process.
Service was done quickly and efficiently while I waited in a comfortable setting. I was notified promptly by the service rep when my car was ready.
Danny and Dani were very professional, patient, and friendly. My credit isn't great but they helped me finance the perfect used car for my needs, even if it was a Mitsubishi! Toyota Santa Monica has a new loyal customer!
Fast and friendly service at a reasonable price. Highly recommended.
I already submitted a review, but in case you missed it, I'll say again it was a very helpful, friendly experience.
Disappointed in the wait time but otherwise it went well.
the repair took longer then was promised but in the end it was done correctly
The service department is professional, thorough, and friendly.
The dealer preformed a very thorough 45 point inspection. Highlighted issues that need to be taken care of on the next service.
the service associate Will was helpful and trustworthy! Great service!
The service representatives were courteous and professional. All my questions were answered.
Great people & service, didn't take long at all.
Susan Ahn is a Superstar!! I always receive outstanding service from her and the experts at Pacific VW!! Thank you for the outstanding customer-focused support!!
Great. No problem. Will use again
Subaru Pacific always gives the best service!
Customer service is great. I was informed when car was ready.
Excellent service, adviser was very courteous and friendly
Although I am happy with the service, after 3 years of owning my car I was quite estatic about owning the vehicle. About 3 months ago I kept hearing a noise like grinding and squealing could be heard while stopping. It's unacceptable to be told VW knows about it and it is normal, at first it was like you have to deal with it. Then told they're working on it it's been 3 years now. After going to a shop and having them replaced the brakes have a hotspot and have been over heating with these metallic brakes no damage but the noise is not acceptable I mean really. I upgraded to ceramic brakes and they recommended now routers at a cost of a little over $500. VW should upgrade their brake system ASAP instead of allowing the customer to endure this horrible noise as other people ask what that and you explain what I just explained to you they're not as interested in this vehicle. It bad customer.
My service experience was excellent. The staff were helpful, they worked with my schedule. All work was performed professionally. Would definitely recommend coming here.
Customer service is second to none ,very helpful , always nice. they kept me abreast of everything. Liked it a lot. I'd give them a 9
Fine - I was not told initially that keys would need programming along with the repair so I did not bring both keys - why would I? This visit was to program second key. Susan, my helper there was great! She was sympathetic and got the job done for me quickly. No complaints. I should have been told before repair to bring both keys saving me a second trip to Hawthorne. I doubt I'll be back anytime soon, but with an expensive repair would be nice to give the customer a car wash.
Service quality is good. However I made a little morning appointment 8:20 AM, I waited more than 3 hours for regular service. It needs to be more faster than this.
Ben Blada was an awesome service person, very informed and accommodating. Thank you!
Susan is amazing! Great shop, been going there for years.
Efficient, comprehensive service.
Great dealership, nice environment & great service
Arrived a little late for my Outback's service appointment. The service tech had all my information ready and took my car right away. Very knowledgeable and people friendly staff. Would have given 5 stars but I had to wait for my vehicle and from start to finish was about 5 hours for an oil change and tire rotation. Didn't appear to be overly crowded. Maybe short on mechanics, I don't know.
all service was way overpriced, I went there for an oil change and a headlight recall they charged me over 300 dollars, 90 dollars each for filters iI could Have bought anyy where for less than 30dollars why do car dealers screw you? Thanks for asking. Bill
Good. Nive.Liked it... Thank You!
Service was great , thank you !
Mike Ordonze was great and straight forward on everything. Did not push anything and was looking out for the customer. I had taken my car to the South Bay Hyundai twice and they did not find the problem and gave me some off the wall explanation and service they think would work. One stop in Santa Monica they found the problem and fixed it.
Great service visit. Spotless waiting area. Friendly efficient staff.
an excellent service, always the best
Subaru of SM always takes good care of our car. I would recommend this dealership wholeheartedly
Great Communication but description of vehicle was a factory model and not identical to vehicle offered for sale
I'm very happy with Susan service
Excellent service. Customer service great
My Service Advisor, Livier Hernandez, is excellent. Livier keeps me informed throughout the service appointment and she lets me know if any additional findings must be addressed immediately. I recommend Livier Hernandez as a Top Rated Servce Advisor.
did everything they were supposed to in a professional way
The recall work took an extended time and they no longer provide transportation so I needed to ask my daughter for a ride but it worked out OK.
excellent staff and prompt servive
Great service! I highly recommend this service.
I'm very satisfied with my experience with Pacific VW.
The turnaround time was fast; however, I would have had them do the recommended repairs listed if they were presented prior to returning the car to me since I was already there.
My service appointment was extremely friendly and fast. Thank you South Bay Porsche.
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