Did not reset oil change reminder- I have to go back
LAcarGUY customer reviews
Carfax · 2892 written reviews · Updated 2026-11-13T14:01:35.993Z
The service representative was very attentive and clear about what needed to be done.
Carlos and Daniel in the service department are very professional and very attentive to customers.
Great people. Easy to work with and schedule appts.
All goes smoothlyevery time
got work done as requested but did not find anything wrong . also this is my older car and not the new premiumj 2019 outback i just bought
Very fast and professional work.
The engine blew on the way home. Less than 100 miles after 3 month's of them having the car.
Stayed true to the original estimate and timeline Professional, friendly staff full of good humor
Great service department! They were trying to help me actually my NFC card. Unfortunately the activation wouldn't work. But they are getting back to me when they find a solution.
Good service. Friendly staff. Good coffee. And a good place to get work done while waiting.
Comprehensive report; car delivered in promised time frame; comfortable area in which to work while waiting.
Great! Text updates for maintenance was helpful.
Plus: prompt service, ready earlier than expected, received loaner as requested. Negative: Asked to have my car charged while in for service, car was plugged in over-night but charger not turned on (stayed an extra 2 hours to get it charged 20%).
Horrible experience, from the time I arrived to the time I left. Treated like a # and $ sing.
Kevin's Costumer service was great.
I received excellent customer service from Keoni while I was waiting for my Subaru. It was a short and pleasant wait in the lobby until my car was ready. Susan O'Connell
Just put more people in the Car Wash. Thanks
Not on time. They were slow for just an oil change
I always have the best experience with South Bay Volkswagen. Susan always makes sure my services run seamlessly- she's is the best!
Everyone is bery nice especially JR manager.
Amazing service! Will definitely return. The staff are so professional, courteous and knowledgeable. I would definitely recommend Toyota Santa Monica to all my friends and colleagues.
William Stennis explain everything that needed to be done and kept me informed. I was pleasantly impressed with him and the overall experience. Very much improved from my last visit to the service department.
Once the ICCU part came in my car was ready to go in a blink!
Emily G was my advisor and I'm very thankful for her. She was honest and helped me with my car. I was very stressed and overwhelmed with the prices, the maintenance service feedback, and that I did not get my car that day. I am a single mom and no having my car causes a lot of trouble and stress (going to work, getting my daughter from school, etc). Emily was kind and trusted when giving me the feedback about the maintenance and prices, and helped me with renting a car for that day. Because of her, I can say that my experience was excellent. I would like that the mechanic and people in charge of my car would let the computer car in the way it was. It is hard and consuming time to go back to manual and tried to get things the way they were.
Easy online appointment. Excellent and efficient service representative Brandan.
Great Customer Service! Great Energy!
Customer service at Subaru Pacific is always excellent. They provide all of the information and costs upfront and even help with any discounts that apply.
Fast, convenient, and great work.
Problem got dealt with timely. And even tho maybe not a final conclusion on what was wrong with the car . Issue was discussed with me to give me an idea of some changes to make and watch out for. Second maintenance issue was fixed under warranty and felt very comfortable with assistance of service advisor
I received great customer service from my service advisor Emily. She kept me well informed throughout my visit.
Had to come back twice, and 2nd time still couldn't get the recall fixed so now have to come back a 3rd time. I haven't heard anything about the rescheduling. I have to be very proactive in making schedules because it doesn't seem like they leave me notice when parts are in.
The service is always the best in trying to find and fix problems and giving you honest feedback
The thoroughness and efficiency of the servive was imptessive
Wonderful , Everyone was helpful
Tires were in stock. Service attendant was very friendly and helpful. Liked that the tires were under a warranty. Appreciated the coffee machine. Only tiny tiny complaint was the tv was very loud in the waiting room and made doing other work challenging. But not a big deal. :)
Appointments are easy to schedule. Clean waiting room. Took a tad bit longer than predicted. Very nice people.
Service Rep, Susan Ahn is the very best! She really cares about the customers and always goes above and beyond whenever we service our 2 Volkswagens. Thank you Susan!
I always trust Pacific VW they do a great job. I especially love working with Susan Ahn, she's the best and goes above and beyond every time!
From the time I drove in for my appointment the team was courteous, helpful and on time.
I love the wonderful service. The entire place is well kept. Thank you.
The mechanic didun't put rhe cap that goes into the oil part Car was smoking and didn't run right he has to be more carefull I wasn't happy
Ben was great at the service department
Association with carfax without consent
Excellent service. Clear, polite and professional. Thank you Jay!!
Everyone was helpful to the very end my car got washed it was a very good experience
Waited an hour to drop car off despite arriving 10 minutes before the appointment time. Did not receive any communication from the service rep. Had to call at 5 PM to check on things. Not the friendliest, especially to women. Car didn't get washed. Apologies given, but still. Not the best.
Emily and the team are efficient and friendly.
Since the service is a bit long it would be nice to have free internet access.
This team and location were fantastic at helping search for a quality vehicle. They only wanted me to walk away with a car I loved! Thank you to the team! They did not pressure or push any hidden fees either.
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