Subaru was welcoming with personnel and an multiple wait areas
LAcarGUY customer reviews
Carfax · 2892 written reviews · Updated 2026-11-13T14:01:35.993Z
Car wash No more to write///
Thank you for for the Speedy Service
Fast and accommodating. Nice service representative. clean facility.
Service was great. Especially Emily who was the servicing manager.
Service was fast and efficient. All the issues I raised were addressed unlike the previous appointment.
Things were explained very thurly and it was not a long wait
Recently bought a CPO Forester from this dealer. Everyone was professional and pleasant and my salesman, Isaiah, was very responsive to some follow-up questions I had about my vehicle. Additionally, have been to several Subaru dealerships in the vicinity and this one was the nicest, busiest, and best staffed by far.
One thousand dollars to replace a lost key! Rude service people. Explanations of total and necessary cost costs prior to service not given. While the work was done, working/communicating with service staff was very unsatisfactory.
Easy. Kind. Good coffee machine
Work was done as promised and faster than expected. Communication was great too. definitely recommend.
I have been driving Subaru Forester and using its services for maintenance for many years.
Fast and great. I liked it a lot
great service and time efficient
Fast and efficient, Marissa is great and thoughtfull.
The sercive was great, but a window motor broke right after - might be unrelated, but happened immediately after i left the service. I came back to get it fixed 4/22 and a very expensive fix lasted 2 weeks. Today 5/8 I came back and they expect it to take DAYS to fix, so 4 stars (for now)
Good service. Everything went smooth and was timely
Thanks Again Ace. My next ride is a Suburu.
Fast and complete, no hassle.
VW Pacific is where I take my Vw after being a 20 plus year Santa Monica VW customer I decided on VWP. Daniel my SA has been very helpful easy to communicate with accurate and exceeding my expectations. The workmanship was flawless and full details of what was diagnosed and service was explained through a video by tech. Plus 12 warranty always helps. Thank you again VW.Pacific. Plus thank you Pacific Suburu for the purchase Ace your the man. Much thanks.
The customer service is great! Got my car feeling brand new!
Service rep was polite, courteous and detailed. Not pushy with upsell.
Very happy with my purchase and service. Thank you!
Looked at the car the Saturday, went home 2 hours away. I called the salesman the next morning before dealership opened and told him I was on my way to "purchase" the car. He said not to worry because he had the keys. While we were on our way driving over 100 miles his manager overruled him and allowed a different salesman to sell the car. The manager didn't even extend the courtesy of calling me. When we arrived the other person was still on the test drive. The manager's excuse was first come first serve, even though I was first come the day before. The salesman was great, it wasn't his fault. I could never recommend this dealership to anyone that doesn't live closer to it.
Very good service. They car wash my car after the service and I'm so happy
Always great service & great staff
Excellent work performed and completed within the time frame given. A little expensive, but what isn't these days.
Excellent service very professional staff A++++
Mechanics and Service Advisors were great.
Excellent service and courteous service representive.
Excellent customer service! Service rep Keoni was attentive and thorough. Service was completed ahead of schedule and even included a free car wash.
Having to have the oil and filter changed in so few miles. I have owned the car for near 5 years and as you can see that the Milage is les than 17,000 miles. That is less than 3,400 miles per year
Kevan the representative was very helpful and kept me informed and explained the services.
Pacific Volkswagen offers the best customer service ever!!! Helpful Professional Friendly They treat you like you're the only customer.
Took my vehicle in for repairs and I was really happy with the service that was provided. Price was a little higher than taking it to another shop, but that's expected at the dealership
Car was serviced and washed in an hour glad I decided to just wait for it. Waiting room was comfortable with a most amazing beverage dispenser. My service associate Colleen was genuinely friendly and knowledgable, and helped me find an installer for my dash cam, which they don't do at the dealership. What I thought would be a chore turned out to be a pleasure.
Poor service. Renovation and understaffing hinders service
They are professional and friendly
The employees are always friendly & helpful. I was able to make a same day appointment which was awesome cause I was overdue on my oil change. I got to the dealer at 9 & by 10:30 I was on my way home. Thanks Subaru Pacific! You guys are the best!
Everything worked out fine. I waited for my car and the mechanics did a thorough service in a short time.
Very nice and very fast service
My experience was excellent! My service advisor Keoni Villabrille was professional and efficient in getting the service done and I was happy to know that the warranty covered the tire replacement. I purchased my Forester in January this year and the sales associate Amy Demor encouraged me to purchase the warranty that covers many extra things and in this case it was a tire that needed to be replaced when It had picked up a nail. I am so impressed by all the people at Subaru Pacific!
Service was efficient and everything was communicated clear and concise.
They are always attentive, quick and reliable.
They did a good job of diagnosing my issue however they ordered a replacement part and have never notified me of its arrival. Every time I call for an update the service advisor doesn't answer and never returns my call. It has been several weeks since my visit and I have had no update on the part.
Service rep Brandon kept me informed about status and efficiently took care of issues. Work was done e timely and car was clean.
Emily let me know what was going on and what my options were. She was very nice and answered my questions. Thank you!
Service seemed thorough and made a same-day appointment
Everyone was friendly and quick to help
Fast and efficient. Clear communication
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