The person who contacted me was not very helpful. They sold or removed the car while I was waiting for them to text me or email me back.
LAcarGUY customer reviews
Carfax · 2892 written reviews · Updated 2026-11-13T14:01:35.993Z
Good, fast service from nice people
The service was as described and they kept me up to date with progress.
Fast courteous check-in, very professional. Service was done quickly.
The was completed in the timeframe that I was given.
Susan was GREAT! ALWAYS A PLEASURE AND EASY TO SCHEDULE SERVICE.
I like the service and the salesman. They just didn't have the car we like
I had been dreading car shopping but with twins on the way, we needed a bigger car. Amanda made car buying a stress free experience. She took the time to explain the features of the car and answered all our questions. Even the tech guy Jesse was great. He gave us the extra run down on the tech. Both are very personable and helpful.
Fast an comprehensive - ready faster than expected
Subaru Pacific is an awesome dealership! Their Service and Sales teams are fabulous! They're a "No pressure" facility and that makes every experience a positive one!
Thank you. Everything was great.
It wasn't the best I've had. Normally, they wash my car after an oil change. They didn't even ask this time. The girl helping me was polite but not friendly. Mediocre at best when it came to customer service. But the oil change was done.
New service assoc, Christian, love vey helpful.
As always, Emily was very helpful
There trying to sell me services which are not necessary
I liked the personnel; they were friendly and knowledgeable. My car is 5 years old with less than 10,000 miles on it & they were recommending an expensive job on the differentials. I wasn't happy with that & didn't have it done.
Good communication, friendly, timely service!
Brandon was great. He discussed everything upfront, he showed genuine concern and notified me when my car was ready, no waiting. I will be sure to schedule with him in the future.
I was disappointed on the time if took the repair, I didn't expect will take 2 and a1/2 day car retention.
Service was outstanding, as it always is!!
The dealership took two days to get back to me after my original request. They insisted on my coming in to discuss the price. I explained to them that I live two hours away and that was not happening. I requested an OTD price and they didn't want to give one.
Everything is good, but they usually wash my car, but didn't this time. If that is all I have to complain about---I am happy! Thank you
Great job! Would recommend Subaru service department!
Brandon at subaru is great! So kind and efficient, made everything easy
As usual, everything was done well. My WRX suddenly developed a clutch problem. I brought it in. Brandon McGregory wrote me up, got me a Lyft ride home, called me the next day to tell me what happened, and called again when the car was ready. With the new clutch, my 12 year old car drives like new.
Had a great experience with Steven Moya. Very friendly and helpful
Very good! Service was spot on
Overall good service. Although it was fairly easy to schedule the appointment with the phone automation, I would rather speak with an actual person. The service agent was great but it took a while to get checked in as opposed to previous visits. Service agent was able to get me a quick turnaround due to my limited time.
Took 4 hours for an oil change and fluid top off.
Everything went well, very efficient staff and excellent service.
I was very pleased with my service as the technician found the problem which I've been having since last year. I've taken the vehicle to another dealership (toyota) and explained the problem and they found nothing. In taking vehicle to the Santa Monica location they found out immediately and corrected the issue..
Great Customer Service! I like that they are on top of things.
courtesy, quick response, but the car I wanted gone fast...missed.
Efficient service and had a birthday coupon to help with cost and always appreciate the good car wash they provide.
On time, very polite and friendly.
very poor customer service. I received my car back still experiencing issues. How they didn't catch these issues as beyond me, but it just doesn't seem like they're being thorough. Agent tried to sell me parts I did not need and never explained why. Then follow up texts not about the quality of service but to try to sell me another car. Never utilizing LA car guy again. Their customer service has gone downhill.
Staff were very kind and knowledgeable
Friendly, helpful and honest. The work done was excellent and timely
Liked: on time, good communication during service Disliked: recommendations for service for a car serviced every six months is a cost of $600 both times - when I questioned this some things were perhaps not recommended. Feels like a scam.
They limited the lyrics sevice. But my service guy still accommodated me. Also every time I find a service guy, l that I like and is knowledgeable. They quit.There's no consistency with their staff.
Got me in, got me out in a very acceptable time frame and kept me informed along the way. Very professional and efficient.
Everyone there are professional and nice. My service adviser Rishay was amazing. Explained all and suggested so necessary services.
Friendly knowledgeable timely service
Professionalism when caring about the customer.
very well done: attentive, prompt, responsive.
It took over 3 hours for an normal maintenance
Staff was excellent, comfortable waiting area.
Completed on schedule...........
Great Staff and excellent Customer Service
I am writing to express my dissatisfaction with a recent experience I had at your Santa Monica service department during a visit for scheduled maintenance on my Hyundai Ionic 6 vehicle. I am very disappointed with the service I received from your advisor, David Steinmetz. I brought up an issue I've been having with my navigation system - specifically, that the Bluetooth does not connect immediately to my Iphone. I also mentioned that I had attempted to update the navigation system and wanted to confirm whether the update was done correctly. Mr Steinmetz was not able to answer any of my questions or offer any meaningful support. When I asked if the navigation update could be checked during the service appointment, he told me there would be a charge even though I only wanted confirmation that the update was done properly. When I asked if there was a way to check it myself, he said no! If there were another Hyundai service department in the area, I would go there instead. As it stands, I am left extremely dissatisfied and hesitant to return. I hope your company works to improve the quality at Santa Monica customer servce department.
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