Ok service up until you buy the car. Then disappear when you have questions
LAcarGUY customer reviews
Carfax · 2892 written reviews · Updated 2026-11-13T14:01:35.993Z
Quick and knowledgeable technician
Professional, friendly and on time
Completely ignored what needed to be fixed.
Tony is the best, explained very well what needed to be done in layman's terms.
Not recommending this dealer at all. The sales person was not helpful.
Excellent and professional service.
Liked the prompt checkin. Would like to be updated more often on the status of my car
Fast and affordable. Good service.
Requested service was done promptly. They Identified some additional work to be done & were able to get that done in less than the estimated time which was appreciated. I wasn't thrilled to pay probably $300 more for tires & battery than I would at non-dealer shops, but it was done & I didn't have to go somewhere else on another day.
The salesman and the GM worked with me on a fair deal for my new car
On time and very efficient. I will be returning for regular maintenance here
Was told to receive a text when car would be ready but the employee forgot to add me on the list, I waited for 3.5 hours when the car was ready after 1.5 hours.
Quick, easy, friendly and excellent work
Angela was EXCELLENT, very customer focused. I've had horrible experiences at Subaru Pacific Service Dept in the past but Angela turned the experience around for me. Hope I get her every time my car needs servicing.
It's not fixed. parts are being ordered I hope? No feed back on when it might be fixed.
Quick, friendly, no cost, professional
Efficienct, diligent- nice area to wait.
Customer service is excellent.
Horrible service for the 2nd time. I will not be returning. My service advisor was lazy and rude. Never again.
Fast and reliable. Thank you!
Great customer service. Good explanations.
They had the car I wanted and the price was what I wanted to pay. Walked in, test drove, and bought my 2023 Kia Sportage SX Hybrid
Pleasant surroundings if you have to wait. Staff is great keeping you informed on service being done.
It's always a pleasant experience, the waiting area is very comfortable and all staff are friendly!
I had an excellent first service experience at Subaru Pacific thanks to Keoni! He was incredibly knowledgeable and helpful from the moment I arrived. I had an appointment I needed to get to, and Keoni made sure my vehicle was serviced in record time without compromising quality. He took the time to explain the differences in wear and tear between rear and front brakes, which I really appreciated as someone who's still learning the ins and outs of vehicle maintenance. I left feeling informed, taken care of, and confident in the service my car received. Highly recommend this dealership to all friends and familyask for Keoni if you want someone who's efficient, professional, and truly knows their stuff!
They were very friendly and efficient. My car was ready when expected.
Great experience with my sales Guy he's a breath of fresh air. Made the transaction very easy. He's a 10
Poor communication, inefficient, and lack of urgency. Had I known that a two hour job would keep my car in the shop for two weeks. I would have taken it to my regular mechanic then here.
Service writer left and did not transfer our car to anyone else. Sat there for over a week with no one looking at it and would not return our calls
Always kept me in the loop regarding status of car
Knowledgeable, friendly and quick! The service advisor is a "car guy" and was able to answer a lot of questions about my new Outback. Very friendly, and the car service was completed early.
Everyone at Pacific VW is great! Extremely helpful and always welcoming.
They did a good service on my outback & my advisor did a wonderful job as well explaining & advising me on the things that needs attention.
Everything went well. I appreciated all of our conversations. I still have one more question about my AT&T telephone wire with my GPS.
Excellent, caring, friendly technician
Great service and susan is the best service writer at VW!!! Professional and knows the VW cars
Amazing customer service!!!
My infortainment system on my 2019 Subaru Forester stopped working. After a couple of hours in the service bay, I was told it needed a software update, which fixed the problem with my infortainment system. I would liked them to explain to me if I should have done some software updating on my own. I find it very mysterious that the infotainment system stops working without any alerts sent to the driver.
Service was performed well. The cost was on the high side though.
Brandon (my service rep )was very helpful and professional. I am lucky to have had his help last servce appt. also. Thankyou
William Stennis was very efficient and welcoming. Fast service too. Even the music playing was good oldies stuff.
Very helpful, efficient, and friendly! Appreciated them waiting an extra 10 minutes for me to pick up my car.
There are great service reps, here, like Susan Ahn. And the work is always done on time.
Our Sales and finance people were friendly, patient and helpful.
This was my very first visit to the Service Department. (Recall appointment) Quickly greeted by an 'at the ready' staff. Personally accompanied to a lovely waiting area where I had my choice of waiting in a alcove with comfortable seating and large screen TV to watch OR another alcove with a children's play area OR another area where I could work while sitting at a small table in a quiet area with no TV. Coffee and water were nearby. Restrooms were within a few steps. About an hour later, I was personally collected in my waiting area -- accompanied to my car -- which was delivered to me by valet. Bottom line: Nothing except praise from my visit. PS -- a special high praise for Service Advisor Coleen Hierz. Very helpful, VERY cheerful. Keep that gal around.
I always enjoy seeing Coleen. She does such a great job helping me.
I Don't recommend this place .
Been going to this dealer for years now. Never had a bad experience until now. Went for an alignment and while driving home and steering wheel was locking. Had to have my car towed back to the dealer.. have paint coverage asked for tree sud to be buffed off nothing was done. Car looked the same. Have interior coverage, asked for deep cleaning seat looked the same. Have key fob replacement coverage, key was not programmed to my car. Have to go back to have it programmed. 3 visits to take care of 1 visit is not the way to go.
Regular maintenance was performed very well. Only concern was the lack of communication on when the front lower control arms came in to schedule me for their replacement. Originally diagnosed and parts ordered/paid for at 10-09-24 service.
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