Exceptional. Service was timely, courteous and professional. I was advised what repairs would be needed and kept informed as the service was rendered.
LAcarGUY customer reviews
Carfax · 2892 written reviews · Updated 2026-11-13T14:01:35.993Z
Professionalism. Quick service.
Easy on time and trustworthy . Great communication.
I received good service, just felt that it is a bit pricey.
Excellent service. Knowledgeable staff and friendly people. Very accommodating and relaxed atmosphere: would recommend to anyone l.
Great service and prompt. The service advisor new how to address the issue and helped me solve it.
Efficient . Excellent explanation.
Nice area to wait, also got me an uber.
Everyone was friendly, polite and helpful. I had an appointment and everything went smoothly. I was very impressed with everything at Subaru!
Great service from Susan from start to finish on my GTI!
The quick brown fox jumped over the lazy dogs.
Poor, Poor, Poor, Poor, Poor,
Tony Cervantes was my service agent. I trust his assessment re what my car needs. The work is excellent.
I was quickly taken care of, communication was clear and quick, and pickup was also very speedy.
My service advisor Susan was great!
I had a great experience at Santa Monica Hyundai leasing my IONIQ 5. The sales consultant and finance manager were patient, courteous, and treated me with fairness and respect throughout most of the process. I felt appreciated, and they were both transparent and professional overall. There was a bit of pressure at the beginning before finalizing the lease, which I didn't love. However, I addressed the concern directly with the sales consultant, and from that point on, we were able to move forward with mutual professionalism and courtesy. They also have an impressively large selection of vehicles across a wide range of trims and models, which made finding the right car much easier. I would recommend visiting Santa Monica Hyundai if you're in the market for a new Hyundai.
Excellent service and car care for customer. Thanks Subaru Pacific!
Everything great as usual!!!
Love Jacob, and the coffees at this service location! Great eats within walkable distance too.
New place yea nice nice nice nice
As usual, courtesy-great, however the wait time was unusually long.
What I liked: drop off was easy, (thank you Susan) service was performed quickly and correctly. Also, I love the cappuccino machine!
Great guy Joel Cruz treated us well. Communicated clearly and made a tough experience easier
The service advisor was very unhelpful and condescending
I like service there it was very good, thank you
Appointment and process was simple!
charged too much for touch up paint
Always the best customer service and cleanliness
Service was quick and efficient. Top notch customer service. Jimmy and Sue are awesome!
Don't feel like sharing!!!!!
Work to be done was explained Options explained without hard upsell Car wash Comfortable setting for working while waiting Miss the Uber service
Front speaker stopped working after the visit.
Always friendly!! Cleanliness, offers the best prices
Jimmy was awesome!!! Great service. Super fast turn around!
Professional and great Service Staff was very helpful and again I am so proud to be able to get my car serviced at this dealership!!!
Clean, friendly, respectful, service. Service as requested, done properly, will return again.
Long wait time to get my car serviced
Very inefficient. They kept my car documents for two weeks and delayed my car registration and pick up. When I finally had a pick up appointment they told me the sales rep locked the keys in his drawer and went out of town without anyone else having access to my car keys.
I asked for the service technician to look at the tire pressure light. Apparently that is all he did was look at it. As I left the dealer, before reaching home the tire pressure light was on again. I returned immediately to the dealer. Turns out the bagtery on the sensor was low. That could have been found on the original inspection.
They recommended repairs that weren't needed
Excellent service. Very efficient well documented inspection, no pushy sales tactics
They communicated with me every step of the way. Their work was thorough, professional, and timely. When my car was done, they had the paperwork ready and my car was already pulled around! They were so friendly and knowledgeable. Fantastic experience and my car is running better than ever.
I just needed a safety check before a long trip. They were quick and thorough, and the check was FREE. I did need a new air filter, which was inexpensive.
quick efficient and did all they were expected to do
I was pleased with the service that I received. However, I do not like to rate every little aspect of a business. If you do not provide adequate service, I will let you know. Thank you.
Christian was awesome and the car was ready sooner than estimated.
SUBARU SantaMonica have always provided excellent service and particularly of mention should be Kevin Reyes as my service consultant. Thank you.
Communication was great. They were unable to check my CarPlay issue, as the portal was down, but didn't seem interested in looking at the problem as it was occurring.
Everyone was kind, courteous and professional. They also provided complimentary shuttle service for me to work after dropping off my vehicle.
Good experience/ on time and professional
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