Easy service visit, done in a little over one hour
LAcarGUY customer reviews
Carfax · 2892 written reviews · Updated 2026-11-13T14:01:35.993Z
Your people were much better than in the past. Very efficient and helpful.
Yes, very good. And did it really have to take more than two hours?
Experience was quick and easy, and they're capable, but they try to upcharge you on everything. I wouldn't have gotten my oil changed there if not for the coupon I got to do it for $70. Independent shops are better for pricing!
Great experience! Jose made handled everything so quickly and professionally. I felt extremely taken care of and I truly value and appreciate what this service department has done.
Excellent service from making service appointment to finish. We recommend Subaru for all your service needs. I give them five stars.
efficient and quick well job done
Always outstanding service and so grateful to have Taidy as my customer service rep.
Liked everything about service
I had a nice experience with this place, I've jut moved to LA and feel super comfortable waiting my car.
Went for a specific issue but it couldn't be tested properly (my car battery tested bad and it would've interfered with the main test of my concern) so they waved the diagnosis fee and still gave me the complimentary carwash. I fully trust and recommend this dealership in always treating their customers like family!
Service techs are always helpful. Car was serviced in the time stated.
Prompt service and friendly staff.
Everything is always fully explained and any questions you may have are answered.
Very good service and people were very kind.
Price was better because of coupon available. No high pressure sales tactics used, just good information given about my car for the future.
Car was serviced & all fluids checked, washed & was ready as promised. Service advisor Jeff was very knowledgeable & freindly.
Very good attention and excellent service
Always the best, on time, friendly and efficient. My service advisor, Susan, the most professional.
Like the person was really good and great attitude and great service. Price
Jacob was helpful , attentive. Knowledgeable His follow up skills were up to par and he is considerate and is a hardworker
I had to bring my car in 3 times to get help. After having it all day, I was told they needed overnight. The next day, I was told it needed another night. As I was arranging a loaner, they brought out paperwork that said it was ready and DIDN'T need another night. This seems like VERY poor communication. The next day, the check engine light came on and I had to return and not have my car for ANOTHER 5 hours. Sooo ... not a great exeperience.
They couldn't seem to find the issue but little independent woman that I am got car back and in one day I figured it out and only $7.99 out of pocket and small space frustrations. The seal between the Throttle body & intake manifold on 2014 VW CC sport!
No negatives. Dropped car off. Came back in a short while . All good
I didn't like anything. Awful experience from beginning to end, and will never go to service department again.
Marissa provided excellent and timely service while handling a huge clientele. She always made me feel taken care of and communicated regularly.
My service rep was very courteous and thorough. My car got the service it needed in the time I was promised. I even got a free car wash.
Great experience first timer at this location
Tire replaced but technician didn't put donut tire back into position in my trunk and didn't reset tire pressure light - very sloppy! And expensive
Our salesperson, Arnas, was patient and informative without being pushy. That allowed us to ask all of our questions, whatever they were, and get straight answers. The process was smooth, with good follow-up.
About my experience They were kind, knowledgeable, and kept me updated throughout the entire repair process. I needed 4 new tires and some additional work and they were fantastic!! Thank you!
Dropped my car off for the entire day. Paid for Ubers there and back for no servicing to be done. Backup camera was not replaced. 0/10.
Brandon was helpful and courteous and went over the service plan.
Not a pleasant experience. Not updated in a timely manner. I have to ask for when my car was ready. I traveled an hour from my place for service while I have a local dealer near me in 10 minutes. Obviously, I'm very disappointed.
I like the fact that I service rep who listens to me and gives me the advice that I need. Susan goes above and beyond when assisting me. She is very nice to my girls. My sister and cousin bought their cars from the same location.
Efficient service and the projected time for servicing was very accurate. I also liked that the representative went over all the repairs and what will be needed in the future.
Excellent! Fast and excellent.
I liked my salesman. Martin, he did everything he could to satisfy.
Very satisfief with service. Answered all my questions concerning warranty.
I was very disappointed with my recent service experience. While my car was at the service center for several days, I received no response to my follow-up texts, phone calls (which were either ignored or immediately disconnected every single time), or voicemail regarding the status of my vehicle. I wasn't given even a basic update on when I could expect the car to be returned, which made it extremely difficult to plan my personal schedule. What made this even more frustrating was that the reason I had to bring the car in again was due to an issue caused by the previous recall servicewhere the settings were not properly restored afterward. I was only informed of this when I picked up the car. This kind of oversight is not what I would expect from a professional service center.
Attentive to time needs. Provided options for services
FABULOUS SERVICE DEPT. MADE AN APPOINTMENT And brought my GV70 in. They delivered when completed service all items were done. First class service dept and Victor was terrific nice lounge. great staff this is mom second GV 70. great car. powerful twin turbo
Great service from start to finish!
The absolute worst service department I've ever been to. Zero sense of customer service, terrible communication, rude service advisors, poor quality work, just the worst.
Friendly staff. Quick service
service was fast and price was reasonable
Easy to get to. Courteous Service advisor.
Solid, smooth and great customer service from the Team at Hyundai Santa Monica!
Returned our Ionic 5 to the dealer on 6/4/25; still have not gotten it back. Were told "Battery is shooting voltage." (battery voltage output too hgh at times?) on 6/2; "Car may have to be disassembled to find problem." on 6/6; "Waiting on (new) battery, no EDA." on 6/20; status as of 7/5: "Still waiting on battery, ordered by Corporate and hard to track, still no EDA." Will be pursuing this further with the dealer and Corporate on 7/7.
It was a great experience. They met all our needs when we were looking for a new car. It is a fantastic place to go, everyone is so helpful and friendly.
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