They were very organized and punctual!
LAcarGUY customer reviews
Carfax · 2892 written reviews · Updated 2026-11-13T14:01:35.993Z
Had a great experience purchasing my Ioniq 5 with salesman Arnas at Santa Monica Hyundai. Completely recommend this dealership.
Great team. Love to take my car here.,
Service advisor couldn't care less about his job. Was offered short distance Ubers both ways last time and this time they just offered one direction. When I asked why, he said "they must've changed it before I was hired." He was the guy who helped me last time.
They were not trying to loot and make up problems to solve. It is economical but they are very bad at estimating the time taken for the service, don't wait for the service. Drop off and come back.
I received excellent and courteous service while waiting for my vehicle to be serviced.
I have never experienced a car buying experience like I did at Pacific Volkswagen. They were so friendly, straightforward, accommodating, and gave me the price I needed to make it happen. It was fast comprehensive and they are all just LOVELY human beings. I will buy my cars there forever, I swear!
A very easy and comfortable experience. Waited for my car to be serviced and enjoyed the new lounge!
Only came in for an oil change, but it was quick & efficient.
Excellent staff. Knowledgeable and helpful. Very transparent with pricing and rationale for recommendations. No gimmicks. Service was done within a reasonable timeframe and with frequent updates. Will happily return again for service any time.
I loved the experience! The shop was impeccably clean and the car was serviced as promised.
Colleen, the service advisor expedited the part request. The installation took less time than anticipated.
They have a good service I happy
My service advisor was great.
The service and advisors are top notch.
Great work. Efficient and professional. They have revamped their service department completely since last year, and the improvements are greatly appreciated
The people are always friendly and helpful. I never have to wait very long.
Marisa, my service rep , handles business and keeps me informed and happy!
Friendly Staff Good service Professional Caring Great selection of cars & SUVs
They made acquiring a car a very pleasurable experience.
I wish I didnt have a subaru just because this service shop is so bad. I drove 45 minutes to my appointment, I had to wait 2.5 hours and my service still wasn't done. If they had told me they were short staffed before I drove 45 minutes to get there, that would've been considerate.
Service depth never answers phone. My tech was nowhere to be seem when I picked up my car. They wouldn't even pay for my rental cat that was due to eyesight issue. A joke that place is
Good service manager, helpful
Didnt gix breakas. It dangerous
Jacob Kim is the best service adviser!! He kept me up to date on everything
Easy, had the car I wanted and they took care of every detail, even delivering the car to me.
Easy check-in and out, the new service building is great! Wish there were more service discounts or coupons and snacks in the waiting area.
Hyundai Santa Monica serviced my car in a timely and efficient manner.
Great customer service every time I take my vehicle in.
Very clean facility and kind staffs.
Seem to be pretty good. Did a through inspection and replaced batter, changed transmission fluid, brake fluid checked other fluids and changed oil.
Everything was great. Appointment was set, good communication, and it was done on time.
Everything and EVERONE were a 10+++
Routine oil change, great customer service, did some other filter replacements and everything went smoothly and efficiently.
These guys are so professional. Everyone of them! I was in and out. They took care of me. I will be back!
Great service and the best location
Checking in was quick and easy, and my rep, Justin was professional and warm. He texted me as soon as my car was ready, which was within the promised time frame.
Courteous and professional, problem solved in one day. I am a little disappointed that a shuttle isn't provided anymore, but I guess I'll live.
Service was done thoroughly and in good time . Joey is easy to talk to and gives clear explanations about the servicing needed. On the down side Labor charges seem to go up year over year so you may have a 35 dollar part to put in that costs 250 in labor.
Very good experience. And very happy with the car. I love it.
Everything was great. We appreciate the straightforward answers.
Would be great if Subaru gave cars an exterior wash before releasing car.
i thought the service rep was trying to upsell me service and when i declined i thought she acted a little dissmissive towards me. i also thought that 2 hours was way too long to do an oil change.
First 6 month service for my new Subaru and they took great care of me.
Earv was so great to work with. Thank you so much. I absolutely am so happy with my car.
Fast, efficient scheduled maintenance.
Fast and efficient, always very friendly "Steve Moya" helped us and he always goes over and beyond.
All good However, I've been waiting since March for a replacement 240 charger for my Hybrid Panamera that is under warranty which is very frustrating.
Like the car. Terrible customer service overall. (Sales, manager, finance).
Steve explained what was needed, what could wait for another six months. He helped me get the best price on my tires, including a rebate from the company. It was easy to schedule the service.
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