Brandon McGregory was knowledgeable, efficient and courteous. I appreciated his kindness and understanding.
LAcarGUY customer reviews
Carfax · 2892 written reviews · Updated 2026-11-13T14:01:35.993Z
Everything was perfect. They made sure I had a pleasant experience from drop off to pickup
Very Good experience and friendly environment. Xavier and Brandon were very helpful in getting the car we wanted for my son. Thank you all
I Didn't bring my car in for service this day and I still got text messages and emails saying so I reached out multiple times to the service department and they never got back to me. Hyundai USA also couldn't help what a mess!
Great service great staff knowledgeable
The personal was very polite and knowledgable.
Did what I needed at my due date
Fast, efficient and always friendly staff.
Great at the sales part. Not so good about making sure the car is in great condition before passed off to you. Got a new car that was already damaged and had to take the time to get it repaired. Didn't give any sort of outline on how to charge and owning a new EV for the first time. Was told I could ask questions and they were there for me. But still have yet to get a callback on the questions I've had for sales and finance.
Good service. Nothing else to say.
very good service and very professional rep
The experience has been a mixed bag. At the time of the deal, they confirmed that they 'owe' us the touch up paint for the car. We were told that we will get it within a week and it's been 3 weeks already and have not heard anything from them. All calls go unanswered.
Excellent service team and staff at pacific VW
Everyone I came in contact with was pleasant and efficient. I like getting a detailed report regarding what was serviced, replaced, or repaired.
The right-side mirror became damaged and needed replacement. The replacement part was the wrong item, but Subaru Pacific ordered the correct part and honored the lower-priced incorrect part. Installation was free. Ben, the service advisor, was courteous and professional and managed expectations quite well. I have had my vehicle serviced for several years at Subaru Pacific and never had an issue with their services.
I liked how I was kept informed of what was wrong and approximate time it would be fixed. It was actually done early. I liked that I was given a loaner car so I wasnt inconvenienced.
Joanna was excellent service representative. Everything is prompt and smooth.
Manuel was very professional and accomadating.
Professional and helpful service advisor, Jim Clarke
They always do an excellent job; that's why I bring my car here for continued maintenance.
Good services! I have been driving Subaru Forester since 2022.
I was impressed Brandon's professionalism and the staff's quick turn around. I had an online coupon that was quickly accepted and used for my service. Thank you for keeping me informed of thenprogress and the fast and efficient service.
Great customer service.Thorough maintenance inspection of my vehicle.
It was excellent! Brandon has been an outstanding advisor
They always find expensive needs that I am I certainly are really needed. Feels like they are fleecing me.
Great service. Very prompt and curteous service
I'm having my service done at Westlake Hyundai since I live in Thousand Oaks I would give them 5 STARS
Service was great as usual and completed in a timely manner where I didn't have to wait too long.
The service is almost always completed on time, so waiting isn't a pain.
All good. Professional, courteous, and prompt. A tad pricey though. Look for coupons, you'll save some
Always enjoy my service experience with VW.
Always have a great experience and special "shout out" to Susan Ahn. Always a great service advisor to work with when I bring in my car. Gives great care and attention to my needs.
The overall experience was okay. The service at the beginning was excellent. I would say that my service representative went above and beyond to assist me. Service was completed on time. After the service, my service representative was great, but unfortunately, when I went to pick up my vehicle, the other employees weren't as helpful.
If you're looking for a great service, look no further you've come to the right place Toyota Santa Monica. We were so pleased with the excellent service we received. Very professional and knowledgeable with a with a keen eye on precision.
Added tire balance service when only 8000 mile maintenance service was requested. Tire balancing is not part of Ioniq 5 8000 mile maintenance service.
Fantastic. I dealt with two sales people who were extremely knowledgeable, patient, and helpful.
Great experience! Fast, knowledgeable and a great value. This is why we love Subaru!
Our service advisor Brandon was excellent! We like the professionalism displayed at the dealership by all employees and the Dealership is so spotlessly Clean!. We highly recommend Brandon and Subaru Pacific!
The Customer Rep was very helpful and knowledgeable and willing to help
Waited 2 hours and they didn't even start work on the car.
Car was ready one day earlier than promised which made me very happy!
It was my first service. While it took a bit longer than they estimated, it went well.
Tried to sell me on things I did not need and wanted to charge me $259. to diagnose why my mileage suddenly dropped from 21mpg to 15mpg.
easy in easy out, a great team of dedicated workers.
Liked professional courteous friendly
They are a fantastic dealership and we have bought from them in the past and will continue to work with them in the future. It's a great experience.
The staff didn't seem very happy and they weren't very attentive. Despite having an appointment we had to wait nearly 45 minutes before we could check in the car for a very simple recall item.
Subaru Pacific always does an excellent job.
Amazing service thanks to Joey Medina.
Service manager was very responsive
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