All good and as promised. Thanks.
LAcarGUY customer reviews
Carfax · 2892 written reviews · Updated 2026-11-13T14:01:35.993Z
It appears that the service was thoroughly performed due to the length of time Subaru had the car and working on it. So far no problems.
the service rep was great! Very helpful and friendly. it didn't take long to service my car.
The salesman ang finance are very knowledgeable and helping us to complete our paperwork quickly.
Fast professional service and Mannuel Collins was amazing.
Easy, quick service. Very clean dealership, nice waiting area.
Service advisor was very helpful and respectful as well as taking care of my car
These folks provided the best car buying experience in over my 40 years of buying and leasing cars. Franklin, our sales person, went out of his way to get us the deal we needed and came through on all of his promises. Tiffany, the finance person, was also the best at helping us finalized the deals. These two had the most knowledge and the highest integrity of anyone I've dealt when getting a car. In fact they were so great that we ended up coming back a week later and getting another Ionic 5 for my wife. Can't recommend them and the dealership enough.
Always selling more than what's needed without pricing what is being asked for. Engine clean not performed and other like items either due to issues of the car. Price didn't get adjusted even though services were not performed.
Everyone at the Toyota Santa Monica is wonderful and welcoming. We had an amazing experience.
Going to a car dealer is actually kind of fun. Very pleasant with good drinks and WiFi. It's always nice to be there.
We made appt. for our visit & we did not have to wait to long. The employee who helped us was very nice & helpful. My car was washed after the service which surprised me.
I work with Tony Cervantes whenever I bring in my Subaru for checkups, repairs large or small. He is an excellent agent to work with. Thank you.
So- so here. They were very nice showing the car, but were misleading about fees- we were told the price we agreed on with the salesperson included everything, all taxes and fees, and then when we went to pay they told us the registration wasn't included. It also took over an hour for the business manager to come out with the paperwork despite there being no other customers, which felt like a sales tactic to get us to accept that hidden fee like if we had been there so long already we'd just want to be done with everything and accept it. Additionally, there were a few things they could have done on the car as easy repairs like the mud flaps and fin missing screws, which would have been nice if they could have just fixed that up.
Great service and the people who work there are friendly and helpful!
Polite and good service! Kept me in informed on a timely manner.
Service advisor was amazing!
The sales staff was helpful when they were trying to close the deal but when they made the sale everything changed. Not as helpful and friendly. Also was told the car would be washed, detailed and charged prior to picking up the car. Car looked like it was hosed down with little care to its cleanliness. Also received the vehicle with 40%. Disappointed to say the least.
It was so fast and no issues ....I really recommend all customer to this place!
The car wash is nice. I had to wait two hours, but the room is very comfortable, and I worked on my word puzzles.
Awesome service experience!!! Advisor Susan Ahn, was recommended to me by my son, now I see why. Susan is an asset to Pacific VW!!! Was provided a rental, great staff at California Car Rental.
They told me my cars back lights needed rewiring. when I took it to firestone they said the lightbulbs were only burnt and no wiring issues were detected. This hyundai dealership just wants to milk money out of loyal customers. I do not recommend taking your car for servicing there at all.
Great and efficient service and always very friendly.
Took our 2017 Outback in due to Eyesight causing the car to suddenly slam on the brakes if backing out of the driveway with no cars approaching in the street. This is one of the safety issues mentioned in the Eyesight class action settlement documentation. The class action settlement extends the Eyesight warranty into November 2025 and covers 75% of any needed repairs. Dealership said I'd still have to pay the $250 service fee if they found no issue during testing. Found no issue and waived fee
Professional, knowledgeable, kind, courteous and clean comfortable waiting area.. Love the coffee and snacks!
I had informed the agent that the tires were purchased through Costco and I had just had them rotated and balanced. After the car went into the shop, he called me and said you need to rotate and balance your tires. Apparently he didn't hear me the first time, and I had to repeat this information several times and asked him to update the computer system with this information. Other than this. The service was just fine.
Got a great deal on service and excellent communication, they wash the car and are very good at what they do.
Susan was fantastic. Got me in for Labor Day weekend. Got my car back on time.
Had my car for a week - Car was repaired well but communication with the service advisor was a bit lacking. Also, a portion of the warranty work was not approved by Porsche corporate. I'll have to go back later to get it done (next year).
Experience was perfect. Service was made easy, pleasant and efficient.
Didn't like that a brake fluid change was necessary, It was not, the fluid was clean as I had the service done prior. Would make me feel better if the mechanic had taken the time to see if it was clean. Makes me wonder what else is suggested and not needed
Good sale not good on customer service! They are "under-staffed".
All good! Service Advisor Ben, is friendly,attentive and communicated with me while my vehicle was in service.
Hidden "add ons" that you cannot take off. That should be illegal.
Emily Garcia was great. She made the process easy and I had no questions.
I liked everything about it. Quick, clean and attractive waiting room, good agent, not one complaint!
Great service team, fast and efficient process.
Professional, thorough, and timely service. A great experience.
Ready when promised. Very friendly service advisors.
After picking up my vehicle from an oil change, I immediately noticed a strange noise and discovered that my driver's seat was broken. Neither issue was mentioned to me at the time of pickup, and I was nearly sent home with the car in that condition. Following some back and forth, it was determined that the oil change had not been completed correctly, which caused the noise. That issue was eventually fixed. However, the seat damage was blamed on me, despite the fact that it was in working order prior to the service appointment. With no evidence to prove otherwise, it became my word against the service department's. After several days of discussion involving both the Service Manager and the General Manager, the matter was only partially resolved. I was forced to pay $500 toward the seat repair, during which a damaged wire harness was also discovered. The Service Manager refused to assist me further, but thankfully, with additional intervention from General Manager Crystie Lucero, the wire harness repair was ultimately covered. Ms. Lucero was the only person who seemed to truly understand my frustration and made an effort to resolve the situation fairly. Unfortunately, this is the second issue I've experienced at this location after an oil change (the previous one, while under warranty, was also problematic). The overall service quality has noticeably declined in recent years. Because of these repeated issues and the lack of accountability from the service department, I will not be returning to this location for any future service needs.
Service advisor, Susan is awesome! She's always open in communicating with me and advising the best course.
Service was done efficiently and promptly. Good communication letting me know what else I needed done and when it was ready.
I already replied and this is about the third email I have received!
I liked that my service manager accepted the discount coupons I had received via email, although I had to point out that one that he accepted on intake was not applied to my final bill. He quickly corrected that and found me an additional discount. I do not know if it is related to tariffs or whatever, but the cost of parts and service has gone up astronomically. A little extra customer service would help. I had my battery replaced, and I was disappointed to see that the date and time on my dashboard were not set correctly. This is a small detail that customers notice. In addition, I am not sure why every mirror in the car and every seat adjustment in the driver's seat had been moved--significantly. If these movements were truly necessary for the service provided, perhaps the technician could have taken notice of the approximate positions of the seat and mirrors and returned them to the approximate original positions. Thank Heaven my car was just parked on the lot and I had time to adjust everything before driving off, without the stress of having cars waiting behind me that I often have at pickup.
Great and thorough service. Awesome service advisor
Helpful staff. Knowledge staff. Good price. Can't ask for more than that!
Great! Well done! I'll be back!
Friendly and professional! Thanks!
Excellent service! Very friendly and courteous!
Easy and helpful, could have used better communication around the status of my service.
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