They are the best! Really nice.
LAcarGUY customer reviews
Carfax · 2892 written reviews · Updated 2026-11-13T14:01:35.993Z
Service writer was especially helpful in giving me usage tips.
The guy who helped me Juan could not have been more accommodating and helpful
Easy to get my service done the guy kept me informed of the progress
Proactive and helpful end-of-warranty service was completed. Jorge was super friendly and very accommodating to my schedule. This is what a dealership service experience should be like!!
The waiting area is pleasant for us. That choose to wait for completion of service.
everything was good, service was fast and excellent customer service.
It was easy to make my appointment for Service. When I brought the car in my service manager, met me immediately. The service was completed before the expected time.
Very good service - service advisor was polite and helpful
Excellent service. Very helpful
Angel is the service writer- great customer service and addressed all my concerns.
Great service. Joanna Morgan is fantastic.
Great customer service. Very helpful and friendly .
I was easily able to get a concrete "out the door" cost and nothing about the car or the transaction was misrepresented. I posted the deal I got in a Hyundai forum and received a two-word repsonse, "Wow. Unbelievable!" Mr. Salazar (finance manager) and Ash (sales) were pleasant to work with and made the purchase as simple and quick as possible. My experience was stress-free. I appreciate they're integrity, transparency, and their no-pressure approach to sales.
Lousy car wash. Service advisor was helpful.
I didn't like that a nail in my tire couldn't be repaired and required that I purchase a whole new tire. But that's not a fault of the service department. They were courteous, efficient, and did a perfect job.
My experience at Hyundai Santa Monica was a great one. Christian Leal was professional and friendly staff. I will be coming back again.
Good job, friendly efficient
Liked - in and out in an hour for 6 month service
Excellent customer service at the Toyota Santa Monica. Thank you.
pleasant and professional. fixed issue
Great complete relatively quick service. The gentlemen that was my rep kept me informed all along the way. He was excellent.
I thought more of a wash and vacuum would be part of the deal. Other than that it was fine.
The staff were friendly and helpful. The service advisor was good at his job recommended the right service and explained everything, good job. There was nothing that I did not like about the service.
This is my fourth maintenance service at Subaru Santa Monica. My service advisor, Steve Moya, is awesome. He is friendly, kind, knowledgeable, and above all efficient. I will definitely be coming back!
Staff is nice. Kevin is my service contact. Good guy!
Love Tony very much--he is fantastic and you need to give him a raise!
Great and efficient service, as always.
Excellent service!!! Especially at the service department. Competitive price, quick update on status, and prompt response.
On 9/22/2025, I took my 2011 VW Jetta in to have my air conditioning serviced. After explaining the problem, the Service person told me that the car needed a condenser, and it'll be 2 days and the car will be ready by Wednesday of the same week. On Wednesday, I did not hear anything from the Service person, I called and was told that the condenser had to be ordered from Jersey. He also informed me that the car would be ready by Friday of the same week. Since I did not receive a call on Friday, I called. I was told that the part arrived but it was the wrong one. After not hearing from the Service Dept, I called on Tuesday of the next week. I was told that the car is being worked on and wouldn't be ready until the next day. The Service person offered me a loaner which he had refused when I initially brought the car in. On the next (Wed), I received a call that the car was ready. I picked it up. The following day (Thurs), I check my invoice and noticed I was not charged for the condenser. I was charged for a valve. I called the Service rep and he informed that he couldn't explain but told me this is what they did. I drove my car the next day and all that blew out of the vents was HOT AIR!! It was worse than when I took it in for service. I called the manager throughout this situation and he never returned my call. I also called the Service dept to inform that my car was worse and no one returned my call. I had to call another dealership for help, and I was immediately given an appointment within the next few days. I have been a frequent customer for years at this dealership (Pacific Volkswagon). Also, I have referred family members to this dealership. We will NOT be returning. I will NEVER recommend this dealership to any human being.
My car was properly worked on, but the wash even though it was included, took two weeks of even going into the inside of the car to get it back to normal.I don't want it washed again, it was the worst car wash I have ever had. Im not being ungrateful, but both my husband and myself worked on it and it's still not as clean as it was when I brought it in
Didn't like that they said my horn pass the test but actually it does not work at all and rates to fix issues on car are very expensive.
Brandon was a great help, very informative snd expedited my cars service
Simply honest. No run-around or surprises.
Joana Morgan is the best, she is knowledgeable, listens, does her best to takes care of my car and best in negotiating for getting better rates.
Great customer service! And also great service to the community.
Excellent customer service!!
Always stellar service from Tony and his team
Angel was very helpful as were all the staff that helped with questions.
Staff were professional. They offered a one-way Uber ride, which came in handy.
Awesome service, Will drive the extra miles to reach this dealership to service my car.
Totally unnecessary. Came in for a recall that had been canceled.
It was an AMAZING experience teidy was absolutely wonderful and Tony as well. Everyone there was so helpful and attentive. I am a singe girl and they made me feel so welcomed and well taken care of. I asked a million questions and they were all so gracious and patient with me. Truly amazing
I asked for the techs to look at the driver side door not closing correctly and I was told by the service advisor that there was no issue. You can clearly see the rubber strip is rubbimg on something. I did not appreciate the dismissiveness of the advisor. It is going to keep rubbimg and the rubber strip needs to be repaired.
I always have the best service with a smile, great attitude and very efficient. It doesn't get much better than that.
Easy online booking, quick drop-off and pickup process.
The costs of service are exorbitant 89 for cabin filter change, 69 for cabin filter and 649 for rear brakes and rotor resurface, I changed the filters myself buying supplies from Subaru parts website for about 50. Will take my car to place that works on Japanese cards for nearly half the costs. I will not be coming back. The filters change took less than 15 minutes.
Smooth experience overall. Helpful staff.
Quick response times. Kept me updated. Wonderful staff.
Great and fast service, friendly atmosphere....
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