Fast, efficient service. I have been very pleased with this dealer.
LAcarGUY customer reviews
Carfax · 2892 written reviews · Updated 2026-11-13T14:01:35.993Z
Everyone was very helpful. Pretty fast and painless.
Did what they promised to do to correct an issue
This was a warranty service and the technician did not put all the wires back together. So that created a new problem!
Jim was great. My car needed some additional service and he made sure everything was taken care of. I appreciated it
William was very helpful. I have always had great service on my car with Subaru Santa Monica. I won't go anywhere else.
After spending over $3500 to repair car, check engine light still on! So no, I'm not happy with service to date. We'll see what they come up with when we took car back for service. Car only worth $4500-5000 so not happy to put any more $$ in it!
Great team, always helpful and fair
They are professional and nice, make you feel good about bringing them your car. The service took under the estimated time.
Representative was not knowledgeable about fuse box cover -- it was in the glove compartment rather than installed. Representative said it would cost $250 to fix, when it took me 10 seconds to install.
Great service department. Friendly staff.
Yes I liked the service and attention received
I had originally booked my appointment with another service rep but had left the company, so Manfred stepped in and handled everything. He was kind and thorough and very friendly. I truly appreciated his kindness and efficiency.
Professional staff. Courteous.
Car is still idling rough. Doesn't feel like the problem was fixed.
I was greeted warmly and service was efficient and timely. I received a complete report on my vehicle and know what areas will need review in the near future.
Efficient and good service. Comfortable waiting area. Ease of making the appointment on-line.
My contact person, sorry, I forget her name was excellent. XXXXXXXXXXXXXXXXXXXXXXX
Everyone was efficient and fast and pleasant. Especially Alex.
Excellent service at Toyota Santa Monica
disappointing! part of covered paid for service, with issues found that impacts the car function EVEN though I realize that not part of covered service. A rodents nest found in car, exhorbitant quote on removal, without acknowledging that wires most probably were chewed. certianly would not call this service!
Easy drop off and pick up. On time! Polite and attentive staff.
Great experience with all employees.
Great staff; great place to stay; car returned promptly; everything works well.
When I got home I noticed that my tires were not rotated. The advisor was super nice but come on rotate my tires.
Good communication and transparent service
It was handled quickly and easily.
Servicing took 1 to 1.5 hours. Their testing of the battery showed it was failing, so I authorised replacing it. Work was done in super good time. However, when I got in the car all the protective plastic sheets on the seat and the paper floor protection had not been removed, nor was the service number attached to the rearview mirror. Minor stuff, really, but just a tad sloppy.
excellent service. professional.
I am not sure that my tires were actually rotated. My wiper blades were not changed due to lack of inventory so I need to return. Glad you caught that I had a poor battery. I appreciate the uber pick up.
Everything went as expected.
Great service. Very friendly.
Easy appointment timely return good customer service, easy drop off and pick up. I have no more to add
Always providing great service
Perfect experience and professional crew
i dont like being forced to give reviews
I didn't have my car in your shop on October 5th ?? It needs to come in for a problem that still isn't fixed from the last service a couple of months ago.
Fast, friendly and thorough!
The assistance was helpful and we were in the loop on what was wrong with the car. The repair costs are very high; I appreciated the coupon offered to us.
I feel like I was rippped off by this location. Charged me for diagnostic on my car when I came in because someone had broken my door lock to break in my car. I was the victim of a crime and was taken advantage of.
Colleen was superior in customer service
Speedy and friendly service. Good price.
Timely service. Nice people.
Was amazing and I do like the services people
Pacific Volkswagen was very accommodating to my needs to service my vehicle, I scheduled my service appointment and the whole experience was NO stress.
The service writers could be more knowledgeable on the cars they represent and better communication with customers. I had to ask several times for status updates. And even though I had a 7am appointment for a general service, I still waited 3.5 hours. Not happy about that. They said they were backed up. So why not tell the customer that when they come in. I chose to wait for my car. There was no offer for an Uber or any other option. Previously customer service was very good. New facility, not so much. The service tech was very good. So I'd give him a good rating. Hard to recommend the service shop based on the customer service.
Didn't wash car after saying that they would. Claimed I asked for 30K service (car had only 26K miles) when I was told it had to be done since car is 3 year old.
Brandon is the best! Ask for him if you go in.
Service rep (Emily) was competent and friendly. Made good use of the dog park thank you!
Emily was my service rep. and she was excellent. All needs were met and handled perfectly no complaints. Thanks again Emily!
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