Got a great deal on service and excellent communication, they wash the car and are very good at what they do.
LAcarGUY customer reviews
Subaru Pacific · 1000 written reviews · Updated 2026-11-13T14:01:35.993Z
All good! Service Advisor Ben, is friendly,attentive and communicated with me while my vehicle was in service.
Emily Garcia was great. She made the process easy and I had no questions.
I liked that my service manager accepted the discount coupons I had received via email, although I had to point out that one that he accepted on intake was not applied to my final bill. He quickly corrected that and found me an additional discount. I do not know if it is related to tariffs or whatever, but the cost of parts and service has gone up astronomically. A little extra customer service would help. I had my battery replaced, and I was disappointed to see that the date and time on my dashboard were not set correctly. This is a small detail that customers notice. In addition, I am not sure why every mirror in the car and every seat adjustment in the driver's seat had been moved--significantly. If these movements were truly necessary for the service provided, perhaps the technician could have taken notice of the approximate positions of the seat and mirrors and returned them to the approximate original positions. Thank Heaven my car was just parked on the lot and I had time to adjust everything before driving off, without the stress of having cars waiting behind me that I often have at pickup.
Great and thorough service. Awesome service advisor
Great! Well done! I'll be back!
Brandon McGregory was knowledgeable, efficient and courteous. I appreciated his kindness and understanding.
Did what I needed at my due date
Fast, efficient and always friendly staff.
very good service and very professional rep
Everyone I came in contact with was pleasant and efficient. I like getting a detailed report regarding what was serviced, replaced, or repaired.
The right-side mirror became damaged and needed replacement. The replacement part was the wrong item, but Subaru Pacific ordered the correct part and honored the lower-priced incorrect part. Installation was free. Ben, the service advisor, was courteous and professional and managed expectations quite well. I have had my vehicle serviced for several years at Subaru Pacific and never had an issue with their services.
Professional and helpful service advisor, Jim Clarke
They always do an excellent job; that's why I bring my car here for continued maintenance.
Good services! I have been driving Subaru Forester since 2022.
I was impressed Brandon's professionalism and the staff's quick turn around. I had an online coupon that was quickly accepted and used for my service. Thank you for keeping me informed of thenprogress and the fast and efficient service.
Great customer service.Thorough maintenance inspection of my vehicle.
It was excellent! Brandon has been an outstanding advisor
They always find expensive needs that I am I certainly are really needed. Feels like they are fleecing me.
Service was great as usual and completed in a timely manner where I didn't have to wait too long.
The service is almost always completed on time, so waiting isn't a pain.
Great experience! Fast, knowledgeable and a great value. This is why we love Subaru!
Our service advisor Brandon was excellent! We like the professionalism displayed at the dealership by all employees and the Dealership is so spotlessly Clean!. We highly recommend Brandon and Subaru Pacific!
It was my first service. While it took a bit longer than they estimated, it went well.
Liked professional courteous friendly
Subaru Pacific always does an excellent job.
Service manager was very responsive
They were very organized and punctual!
Great team. Love to take my car here.,
Colleen, the service advisor expedited the part request. The installation took less time than anticipated.
My service advisor was great.
The people are always friendly and helpful. I never have to wait very long.
They made acquiring a car a very pleasurable experience.
I wish I didnt have a subaru just because this service shop is so bad. I drove 45 minutes to my appointment, I had to wait 2.5 hours and my service still wasn't done. If they had told me they were short staffed before I drove 45 minutes to get there, that would've been considerate.
Service depth never answers phone. My tech was nowhere to be seem when I picked up my car. They wouldn't even pay for my rental cat that was due to eyesight issue. A joke that place is
Great customer service every time I take my vehicle in.
Very clean facility and kind staffs.
Everything and EVERONE were a 10+++
Routine oil change, great customer service, did some other filter replacements and everything went smoothly and efficiently.
Courteous and professional, problem solved in one day. I am a little disappointed that a shuttle isn't provided anymore, but I guess I'll live.
Everything was great. We appreciate the straightforward answers.
First 6 month service for my new Subaru and they took great care of me.
Like the car. Terrible customer service overall. (Sales, manager, finance).
Excellent service from making service appointment to finish. We recommend Subaru for all your service needs. I give them five stars.
efficient and quick well job done
Went for a specific issue but it couldn't be tested properly (my car battery tested bad and it would've interfered with the main test of my concern) so they waved the diagnosis fee and still gave me the complimentary carwash. I fully trust and recommend this dealership in always treating their customers like family!
Everything is always fully explained and any questions you may have are answered.
Very good service and people were very kind.
Car was serviced & all fluids checked, washed & was ready as promised. Service advisor Jeff was very knowledgeable & freindly.
My service rep was very courteous and thorough. My car got the service it needed in the time I was promised. I even got a free car wash.
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