Cassidy is great and they figured it all out for me.
LAcarGUY customer reviews
Subaru Pacific · 1000 written reviews · Updated 2026-11-13T14:01:35.993Z
Jay and Cassidy treated me well. I still have many concerns regarding the recurrent battery problems I have been having with my 2015 Outback. Four or Five replacement batteries over the last SIX (6) years. The battery keeps draining to completely dead. Each day when I go out to my garage and start up my Outback, I hold my breath that the battery will not be dead AGAIN and that I will have to call AAA again! I don't know what else can be done to ease my concerns that once again, the battery in my 2015 Outback will die again. I have done some research online and many Subaru Outback and Ascent owners are having the same battery problems. What gives?
Jonathan was the best always helpful! Thank you for making the experience at Subaru Pacific always great!
I was very satisfied with their service. They honored the extended warranty and repaired CVT of my Subaru Impreza in a timely manner without any hassle.
Called the service manager the day before to make appointment for a oil change and another two recalls on the car to be fixed. Advised him my wife would be dropping off the car in the morning. He said okay Ill put you down for seven am. I advised him,that my wife had to take our six year old to school in the morning. Dont know if shes going to make it there by seven. He said no problem I put it in the notes. The next day rolls around and she was running a little late. And the adviser told her you are late and now you have to wait. Which In turn caused my wife to be late. And I was also there because they tightened the oil plug bolt so tight I couldnt get off. Which caused me to mess up the bolt. They were the last to do the service on my car. And the service advisor then want to argue about it. And on the day of he want to argue about his service person not telling my wife she had to wait because she was late. And I know for a fact that was said to my wife. Because the service before this one. I was running late because of traffic and was told the same thing. But I understood why I was told that because I forgot to call and let them know I was running late. When it was all said an done. For my 156 dollar oil change and my seventh or eight recall. The service manager never even called me back to check if everything was good now. I will never go back to this dealer or purchase a Subaru. The service is trash and the car has been a headache with all the recalls.
good prompt service and completed on time
Excellent service personnel. Great dealership. Lots of space and lovely facilities
Recall completed with car washes at the time promised :)
DO NOT get your car detailed here. Their vendor does a horrible job and after 4 times of trying to clean their mess my poor is looking ashy around all the plastic/rubber molding because they dont know how to detail a car.
No express service these days so had to make an appointment. Things went as planned and ended with a good car wash .
Lots of inconsistencies trying to make the appt. took three calls to get confirmation for recalls. One service member would say the parts are there, the other the opposite & day of the service advisor said my car didnt have recalls and they didnt have parts. Really weird experience but in the end the work was done and recalls fixed.
Great clean service area. Friendly staff. Prompt service. Provided a rental car so I wasn't stuck there all day. Highly recommend.
Jonathan was awesome! Thank you for the help and great service!
Excellent, friendly customer service with Jonathan Rodriguez! Thanks, Jonathan and team Subaru!
An amazing experience from the time I called and spoke to Jin through purchasing and financing our new car. Everyone was great, it was clean and comfortable some of the other dealerships Ive been into were disgusting and I felt as though I was bothering the sales staff.
Would highly recommend, great dealership to get work done, they are fair and will try to help you/not overcharge you, and you get the certified Subaru mechanic working on it.
Miguel Padella was most helpful and took special care in making my experience a good one. Glad I was able to use Uber, compliments of Subaru Pacific. With the pandemic, I really did not want to wait around in the waiting room. The main thing is that my problem was solved. A special note regarding Natalie, I hope that is her name. She was outside in the drive-thru area and she was the one who realized that it was the tire sensor control that was giving me the problem. All is well. Tks.
Miguel was very helpful and professional. Thanks.
My battery was replaced rather quickly. What I don't understand, I have 17,300+ miles on my 2015 Outback and yet this is my third (3rd) battery replacement, through no fault of my own. At one time, I was told it was a battery acid leak. This does not give me a lot of confidence that when I go to start my Outback, the battery will not be dead, AGAIN. What gives Subaru? Oh, I definitely should add that this is my first Subaru and I just love it, with the exception of this battery problem.
First visit they forgot to do the recall on the car even though it was on the service ticket and we discussed it, next visit I get the car back and the dashboard is nicked up and the vents pushed in, the service person acted like oh no big deal it's normal didn't even apologize, I think the dealership doesn't car and has insane prices and the application won't let me choose one star!!!
Great experience. Very quick and easy to understand. Also, pick up was on Sunday.
Excellent service. Rapid and covid responsible show room and waiting areas are very open and airy and restrooms exceptionally clean
Best car buying experience I've had. I'm over 70 so I have a lot to compare it to. The salesman, Jeff was great to work with, signing papers was fast, under four hours for the total transaction.
The service department was friendly and professional. The dealership wait area was clean and tidy.
I had a 2:00 appointment, but they said it would be 2 hours because they were backed up. What's the point of making an appointment then. They als didn't wash my car.
Miguel at Subaru Pacific was great!
Work was fine. Rental car was free....Service administrator (Gary) was very helpful
Very fun and easy experience! Love my car thanks subaru Pacific!
As usual, Ovy takes excellent care of my needs with professionalism and in a very timely manner. My battery needed replacement, AGAIN, this is my 3rd battery in my 2015 Outback that has a little over 17,000 miles on it. Aside from that problem, I have no problems with Ovy and the service he extends to me. Pleasure dealing with him. Helen L. Galante
I had pre approved financing and the whole process took less than 1 1/2 hours.
My service advisor, Yessenia Cortez was very helpful and responsive.
Excellent service. In and out very quickly. Would highly recommend.
First when I called someone name Alex said she could not get me in for a week so I called right back talk to another person I think his name was Francisco he was Awesome he got me in and out of there in one hour. That is why Im giving it a five star because of Francisco not because of Alex
Integrity!!!
I got the pleasure of working with Ozzi he made sure to place me in a car that met all of my needs, personal and financial. Instead of going for a sale he made sure to be very thorough so that things will be beneficial for me in the long run!!!
We were able to find what we wanted
Thanks to Joseph fro handling everything for us in a kind and couteous manner.
Great Service
It is always the same experience when I take my Outback in for service:1. John Jacinto meets me with a smile.2. He knows what I want and what service is needed.3. The dealership has a very comfortable waiting area that is always clean and pleasant.
Buying a new car is an anxious experience when you only do it every 15-16 years. Ryan Elkins at Subaru Pacific made it low key and easy.
Nice staff ask for Yulissa Rabines she took good care of me
our sales rep was awesome
Kamiran Beck was very personable, professional and never pushy. He made the transaction super easy and knew about the product line. I would definitely recommend him and we had previously never considered this brand but are super happy with our purchase and the process at the dealership
This place was simply amazing!!! Upon arriving, I was greeted with a friendly smile and handshake. Everyone I spoke to was BEYOND amazing. Yulissa simplified the process and topped it off with AMAZING customer service. I initially came in thinking I was getting a used Crosstrek, but Yulissa said "The brand new 2018 models are right around the same price." Needless to say, the rest was history. I am loving my 2018 Subaru Crosstrek. Thanks Yulissa and Subaru Pacific. You guys ROCK!!!!
Best car buying experience I’ve ever had.
I Purchased a 2018 Subaru outback. Jason Kim approached me upon my arrival at the dealership and guided me through the process of purchasing an automobile. Jason is a high energy no-pressure salesman. Jason and the entire staff was very helpful in every aspect of my purchase. I never felt pressured or pursued During the experience. I want to thank Jason Kim and the entire staff at Subaru for making my buying experience a delightful adventure.
Flawless services
They did all the services on the promised time frame. Thanks to Erick Rodas. ( Hope I spell his name correctly)The service report is very precise and detailed . Except the rubber carpets never get washed.
Friendly staff and efficient services.
Subaru Pacific provided me with an excellent environment and is filled with incredibly helpful and informative employees. I worked with Carlo Lavarello and he provided me with not only a stellar deal but a slew of information about the vehicles and their finance options. He really knows his stuff and goes about the sales process in a very relaxed and respectful way. Not once did I feel pressured into buying, which is a rarity in these situations. Subaru Pacific was very accommodating, it truly stands out from some of the other Subaru dealerships I've dealt with.
Great experience in a relaxed environment
Subaru Pacific provided me with an excellent environment and is filled with incredibly helpful and informative employees. I worked with Carlo Lavarello and he provided me with not only a stellar deal but a slew of information about the vehicles and their finance options. He really knows his stuff and goes about the sales process in a very relaxed and respectful way. Not once did I feel pressured into buying, which is a rarity in these situations. Subaru Pacific was very accommodating, it truly stands out from some of the other Subaru dealerships I've dealt with.
Great People and willing to work with you to get what you are looking for.
We had a great experience buying our Subaru Crosstrek. James Miller and staff were very friendly, helpful, informative and very professional. I would definitely recommend them to our friends and family. We love our Subaru! Joey & Amalia
Brought my first car from Subaru Pacific thanks to my buddy Erick Rodas. He got me into a pre-owned '13 Toyota Corolla. He made the whole process easy, simple, and stress free. I would absolutely recommend to this place to anyone looking to get into a new ride.
Charlie Jimenez gave me a good deal on a subaru impreza! Thanks bro!
The assistance offered by Carlo Lavarello, a Product Specialist, was very informative and proved to be the selling point that made my decision to purchase an automobile from Subaru Pacific. There was no "high pressure" selling tactic, just a sincere and friendly conversation regarding the options available on the Subaru of my choice. The price was much lower than what my "Auto Broker" could come up with and on his advise, a deal was sealed. Many thanks to the trio of personnel who made my day an enjoyable event: Alex Daiziel, a Performance Technician & Product Specialist who took me on a test drive and explained all the features on the car, Carlo Lavarello, who dashed the concept that "all car salesmen are brash, cocky, and arrogant", and Shawn Sullivan, Sales Manager, who lived up to his promise to beat the best price I could find. Would I recommend Subaru Pacific to anyone looking for a sincere and friendly auto dealership??? Without hesitation...YES !!!
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