Quick service and treated very well throughout
LAcarGUY customer reviews
Subaru Pacific · 1000 written reviews · Updated 2026-11-13T14:01:35.993Z
Wife hit a curb so came to get alignment, they ended up doing all kinds of things the car didn't need. Tried to sell her services we had previously done. Car still doesn't drive right even after the huge bill.
Kevin was great to work with. He made the whole process very easy.
Normally I do not leave reviews as I understand everyone's experience will be different and the approach that the managers and service advisors take for each case will be unique to each vehicle but I can honestly say I will NEVER bring my vehicle here to get service work done. Not only do they over charge for the labor and parts but when they mess up and cannot fix the mistake they have done. They are unwilling to work with you to get the issue resolved, instead they will give you the option to just not do any services and go to another shop which is ironic since wouldn't they want to have a returning customer than one who won't come back and spread the message of getting good work done? I'm no genius but last time I checked good Customer service means good customer loyalty. I will never bring my vehicle here and I can proudly say I will never purchase another Subaru again.
nice facilities, clean ample room to hang out while wating.
Friendly and knowledgeable staff. Was able to wait in the lobby-customer service area where I was able to work while waiting for my SUV. Have been getting my car serviced here since 2017 and always pleased with their exceptional service
Fair and honest service experience.
They were great. Efficient and nice.
Everyone was so helpful when getting my new car. They were super knowledgeable and answered all my questions.
Fixed problem quickly without hassle
Super friendly staff. Great service
Customer service rep Elora provided excellent service.
Gina was professional, helpful and the best service person I have ever worked with in many years. Thank you
Great customer service and had a loaner for me. It was great.
Pleasant fast and accurate explanation of service needed. No sales pitches just honest comments. Easy to make appointment and all on time as promised.
Great customer service. Clean show room and waiting area. Very nice service agents!
Blair and Amy are the best!
Very happy with my new Subaru and especially Kevin, who
Very happy with my new Subaru and especially Kevin, who help me a lot to choose the car for me and his support.
Great People Great service!
Service specialist was in top of things and communicated timely with us.
Meshlin was extremely helpful!
Great no issues. Quick and easy.
My service advisors are always so kind at this location, I also have a busy schedule and need to leave my car overnight sometimes and they always accommodate me.
Ben was very helpful. Brakes needed to be changed and he was able to fit me in the next day
Blair, my service rep. was very helpful in explaining what needed to be done. I also need a right rear tire which was going flat (nail) and he was able to have it replaced for me. The service was completed in an acceptable amount of time. Thank you one and all at Subaru Pacific.
Service specialist Mesh did a great job communicating with us and the work was completed within the promised time window
Brandon was the best. Very professional and helpful. Thank you
Addressed Recall promptly and ensured shuttle service to work while car is serviced
Service personnel top notch, fast kept me informed and checked frequently
Brandon was the best. I love to go to Subaru Pacific and relax at the Dealership, wait and relax while my car is serviced. Also, Calvin Tiernan is top notch and professional with a fun personality. Always, is willing to help with any questions I have about my car! I love my Salesperson, Amy, too!
The service was done on time. Everyone is professional and knows their job.
Awesome service. This is a great dealership.
Great experience had a great time
Great communication and service.
Fantastic customer service. Thank you to Ron and his team. I so appreciate how you worked with me. Till next time.
They were short staffed because of Covid illnesses and I had to wait, that said, still the best experience at a dealership, EVER. Thank you.
Did not change or top up fluids or notify me of need too Causing vehicle to breakdown
Great customer service and communication
In and out in less time than anticipated. There were fewer customers due to being the day before a holiday.
Unfortunately, ONCE AGAIN I had a battery drainage problem with my 2015 Outback. I had to call AAA, again! The folks at Subaru Pacific did a complete recharge of my battery. I have put in about 4 batteries since I purchased my Outback new in April 2015. I keep getting told that I don't drive it enough. I have been lucky that each time my battery failed, my Outback has been in my garage. I definitely appreciate Laurie's & Jay's cooperation, but just wonder when this problem will occur again, which undoubtedly will happen. I have always thought of Subaru as being a reliable car company. I have my doubts now. I have no confidence when I go into my garage to start it up. I can't possibly be the only Subaru owner who does not drive their car all the time. I think back. Of course, COVID-19 has presented a problem with going out on daily trips, BUT this problem with my battery started LONG BEFORE COVID-19 ever came into the picture. Something is obviously wrong and my internet search shows that there are other Outback owners and other Subaru models, dating back to 2015, that have had this awful problem. In the many years I have been driving, I am a senior citizen, Io owned a Sienna for 15 years. I think I replaced the battery once! The folks at Subaru Pacific are a great group of people, but the folks at Subaru Corporate, should be looking into this severe problem with battery drainage. I have been advised to purchase a Trickler to help the battery from draining. I own a Subaru, why should I need a "gizmo" for my Outback? If you can hear my frustration, someone help me to feel that I do own a reliable Subaru Outback and not a "lemon." Thank you and until "next" time. Helen L. Galante, Los Angeles
Great experience with quality staff
Very helpful and informative. Best customer service I have experienced with ANY business for years.
Speed of service was okay but but everything else from check-in to payment was fast and uneventful
Very efficient and helpful.
Not overly impressed. I made and appointment and when I arrived, was told that my oil change would take 2 hours. That's confusing because I believe that's what appointments are for and oil changes don't take two hours. I waited 2 hours, didn't hear from my rep so I went to his desk. He was on the phone and didn't acknowledge me. So then I went to look for my car and it was parked in the lot, finished. I don't know for how long. I went back to his desk and he still didn't acknowledge me so someone else helped me and he was really great and took care of getting me back in my car and on my way.
Expensive but the car drove like new again.
Efficient, large operation. Courteous service people, quick turnaround on the overall service.
I made an appt online. I dropped my car off. They texted me when the car was ready. The service center was fast and efficient.
Great service; prompt and no pressure
Shady business practice to get you to come back to spend more money. I will only go back for recalls -now otherwise im going somewhere else
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