As always, their service department was excellent
LAcarGUY customer reviews
Subaru Pacific · 1000 written reviews · Updated 2026-11-13T14:01:35.993Z
All the sales staff were courteous and went out of their way to make obtaining a new car a pleasant experience.
I am satisfied with the service at Subaru Pacific. Thank you.
My treatment was wonderful. I recieved the extended service warrenty notice in the mail and took my 2019 Outback in for a malfunctioning radio and associated computer components, and they said it should be completed in 2 1/2 hours. They were done in 2 hour and 15 minutes! And the Subaru Pacific company paid for it completely. As they said they would! Needless to say I was extatic, I signed on the line for the service to show they did the work and I was on my way! No problems!!
All went smoothly with my service. I am happy to use Subaru Pacific for my services.
The video report of the car tune-up inspection by the automotive professional who performed the service was informative and to the point. He provided a point-by-point summary of findings, and suggested his recommended replacement parts for safety purpose, etc. Much appreciated that. The customer service professional that took the photos of my car at time of drop-off, and who drew up the service contract and processed payment was courteous, easy going, and professional. Highly recommend.
At Subaru Pacific dealership, employees exemplify proactivity and dedication in servicing customers' vehicles. Their professionalism and knowledge ensure every interaction is informative and beneficial. Beyond technical expertise, they actively help customers save money by offering thoughtful advice and cost-effective solutions without compromising quality. Their commitment to customer satisfaction is evident in their attentive service and willingness to go the extra mile.
Brandon a service advisor is well informed and kept me advised of the status of my scheduled repairs.
Thank you to Yessenia Cortez for going above and beyond the call of duty. I am a longtime patron and will continue to be a patron thanks in big part to her professionalism and excellent customer service.
Service department helpful and courteous
Terrific service! I sat and waited, it was all quiet had coffee while reading Wall Street Journal I brought with me. They kept me informed on how long it would be until completed.
Routine service for my lease. Service was great and CSR was very kind and helpful.
SERVICE REP ALWAYS VERY HELPFUL, EXPLAINS JUST WHAT'S NEEDED RE SERVICE. VERY PROFESSIONAL. SUBARU PACIFIC HAS TAKEN EXCEPTIONAL CARE OF OUR CAR. WE ARE "SUBIES" (SO TO SPEAK) FOR LIFE.
We brought our Crosstrek and our Outback in the same week for service. Yessenia Cortez made it all so easy! She is very attentive, and we greatly appreciate that.
As always, well done, on time.
They did no tire replacement but the service department here is horrid that's being nice. They always undermine the client which is awful. They try to avoid all confrontation and conflicts, they leave you in the dark with most things. I will no longer take my vehicle here, I don't recommend anyone to get any service done here if you can drive elsewhere do so. They said one thing was wrong and it was entirely something different
The representative was very helpful and easy to understand. The service was completed quickly and the waiting time was short.
Fair price, good service and timely delivery
Friendly and honest service today.
My rating has to do with the disappointing news since I was told I need to do a $4604 repair on my car due to a leak. I have brought my car to Subaru Pacific for regular service/maintenance since I bought it there to avoid exactly this type of major expense. This is the type of repair I expect for a car that has gone well over 100,000 miles. Is it my bad luck, or Subaru cars are not as reliable/long lasting as they claim? I certainly can't afford $4604 and need to find an outside shop.
Said I had a defective tire(23000 miles), but the cost was not covered by the warranty or the extended warranty I'd purchased when I got the car.
It was very good and my service advisor Alex Luna was very helpful!
Good customer relations, quick service and very clean car after the job
Until about 6 months ago, we have had great service. The last 2 times we have brought the car in, the service has been disappointing. I brought my car in a couple months ago for routine service recommended by Subaru. I was told everything was fine except my brakes needed to be replaced. I asked if we needed to do it right away and they said I can wait until the sensors started making noise and I could bring it back in. The didnt mention that my alignment was off and was wearing down my tires.
work was done in good time, price was way to high, $80.00 for two front windshield wipers.
Alex did a great job of keeping me updated and explaining the situation. He's very knowledgeable.
My service advisor, Ben Blada, made sure that my vehicle was checked thoroughly and repaired promptly. He provided my repair options in a clear and understandable manner. I really enjoyed working with him.
good dealership fast service
Took much longer than expected
The 2017 Range Rover got away from me, but the dealer was very helpful.
Everything went perfectly with replacing the battery in the '22 Subaru
I went in for my scheduled appointment and ended up paying out of pocket when I have extended maintenance coverage. They provided me with the wrong information. My car did not need the service they made me believe was urgent. Not sure if they work on commission but it appears that they do.
Everybody at Subaru Pacific is always so friendly and helpful. Love this place...
Kathy is a rockstar. She was able to help by servicing my used Hyundai Veloster by getting the service team to repaint the hood and fix other dings around the car before driving it off the lot. All the respect and love go to her.
Excellent as usual. Staff are very professional and work is done in a timely manner
I had a great experience and the staff was very welcoming, definitely put my mind at ease as this was my first time buying a car by myself.
Excellent customer service
Excellent sales person, finance person, and tech person.
I arrived at my appointment time. Greeted immediately, car checked in. Service completed. Great waiting room, wonderful service.
Efficient and well managed serviced. Location is convenient.
pleasant and uneventful, rapid and thorough
Comfortable waiting room, friendly folks and complimentary exterior wash! Service was quick and easy.
I love Subaru Pacific! Customer service, facilities, maintenance quality, all excellent!
I was very disappointed to hear this dealership had stopped their courtesy Uber service for customers recently. I did not know this when I made an appointment and would have planned a different time to bring my car so I could wait. The focus on automation and apps in recommending and approving services also seemed to result in less friendly customer service. Just felt it was trying to move me forward. Customer service has definitely gone down from my previous visits.
Fast and efficient. A very comfortable service wait area.
I've been ill and had to put my car search on hold. Once I recover, I will resume my search
Great service. Gave my daughter a loaner car so that she could make it back to campus for class.
Attentive and respectful service team
Service was excellent! The agent was very thorough in listening to what I wanted to have checked on my 2023 Subaru Forester besides the 6-month oil change and tire rotation. They also changed my in-cabin air filter and updated my Infotainment system which I believe has taken care of my concern. (I had mentioned having a recent concern about my screen going blank while I was driving so that I had to pull over, park and turn off my engine. I turned the engine on again and still had a blank screen, so I put the car in reverse to that the rear camera turned on then back into park and my screen menu turned on again. I was concerned that this might be an intermittent problem since I've only owned this car for 1 year and purchased it new. My car still has less that 3,000 miles.) They even washed my car and explained everything that was done and provided my service receipt which also explained everything that was performed on my Subaru. Everything was covered by my warrantee. The waiting area was also comfortable and roomy. I highly recommend Subaru Pacific Service Center! All of their staff are friendly, pleasant and professional!
Excellent service from knowledgeable and professional staff. Thank you.
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