They did a great job. Very professional. Thank you.
LAcarGUY customer reviews
Subaru Pacific · 1000 written reviews · Updated 2026-11-13T14:01:35.993Z
The representative who managed my car's service provided excellent customer service, responded promptly to the questions I had before the servicing and following. She patiently walked me through the recommended service options. The car maintenance took less time than was estimated initially. I was pleased with the overall service. Thank you.
Efficency, on time. Love my service assistant Yessania
Keeps my car in good shape.
Excellent service! Waiting room coffee machine needs to offer more choices, hot chocolate, tea, etc.
Service department damaged my car and did not own up to it. They were not communicative or helpful. Would not go back.
service department damaged my car during service and denied it. they were not communicative or helpful. I would not go back to them.
Great appointments, fast service
It took more than 2 hrs to change a tire!!! And still after no one called me to inform that my car was ready. I had to walk to one of the cashiers to ask about my car then the cashier started helping me. Poor custumer service!
Easy to schedule maintenance appointment online. On Thursday, made appointment for Saturday. I was on time, and so were they. Nice waiting room with comfortable seats, a seating area away from the TV so you don't have to listen to it, and free coffee, tea, and hot chocolate.
Well maintained vehicle, oil changed, tires rotated, brakes checked, etc
It was faster than expected and the associate was very helpful.
better experience than Santa Monica
Very friendly and helpful Service Advisor Colleen Hierz and my car was returned repaired and freshly washed!
Service Advisor was helpful and Respectful
Awesome service, great communication, very nice place to wait. I could not have asked for more!
Super easy to get basic maintenance at this location. Friendly staff, too!
Service advisor Ben Blada has been a pleasure to work with on our three Subaru vehicles.
Fast, efficient, effective service.
I was shocked by the high prices of various services. I will not go back there again.
The Subaru Pacific employees were outstanding! My Forester was serviced in a timely manner. I recieved updates as I was waiting and my service advisor Ms. Garcia, explained the service process and answered all my questions. I would highly recommend Subaru Pacific for there outstanding customer service.
personal was great, ready when promised
Unreliable. Often taking way longer to complete the work. Often work is not done right. Long waits. Had a scheduled 8am appt and was told it would be 3 hours before they could even look at the vehicle.
Overall good. The filter they suggested me to replace was a bit expensive than expected.
Great people, very helpful and they're experts at what they do.
Excellent service Thank you!
It was ok, when they told me that I need a par of new tires I was not happy and then when my advisor told me that they did not rotated my tires in previous services i was very disappointed with the service department because I trusted them but they failed me. To this day the advisor suppose to get back at me with a possible solution to my tires being wore out way before time. you see I only have 15, 500 miles in my car
Everything done in a timely manner and interaction was with friendly employees.
service and service writer did an excellent job
Very fast, efficient and super nice service associate
I wasn't at the service shop, I bought a new 2025 Forester Touring on July 20, 2025 and it was the worst car buying experience I have had. The unethical and deceptive behavior of the sales and finance teams is unconscionable. The lack of concern from their GM Danny is unacceptable and disheartening. I've tried calling multiple times on July 31, Aug 1, 2, 3 to speak to someone in finance and have also left messages with Anthony and have still not received a return phone call. This is just bad business practice.
Unfortunately I had a bad experience and at the end of the day it was corrected. I had to return several timesI requested a refund and it was honored for the inconvenience.
All good going in for warranty repair next week
Was able to get a last minute appointment. Fast and friendly service.
efficient and clear. thanks!
Very helpful staff and super nice. I will be returning and recommending!
Friendly effective efficient service.
Brandon gives friendly and courteous service Pleasant to deal with first thing in my morning in a professional manner Thank you for complimentary car washes too!
My technician was pleasant and explained everything.
The service was good. No issues and happy people.
I had a good experience at Subaru Pacific, everyone was professional and friendly.
They customer service is simple excellent.
Wonderful great customer service
Service's schedule is perfect as planned. The work is done with carefully finished. Customer care excellent.
Service was friendly, knowledgeable & attentive. Took excellent care of the problem.
Service was awesome! The Subaru team are amazing..
-Attentive customer service personnel -Service completed in a timely manner -Attention to detail -Good and clear communication from staff. -Competitive price on the service Happy customer
Went in for regular scheduled maintenance on my Crosstrek. Very comfortable lounge with a good WiFi connection. Easy to get work done while I waited. Good coffee too. Work was completed as scheduled. Very happy with the service team.
The entire staff were prompt and respectful with the service provided. Great folks at Subaru Pacific.
There is nothing like a woman in the car business who has the ability to show compassion while being professional as she assists you with your needs and concerns. Initially, the man who was assisting me was rude and disrespectful. That is not how you treat your customers, new or otherwise. Yessenia's professionalism more than made up for it. More women need to be involved in this industry.
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