They were awesome! Had my car up and moving pretty quickly
LAcarGUY customer reviews
Subaru Pacific · 1000 written reviews · Updated 2026-11-13T14:01:35.993Z
I liked that they were on time for my scheduled appointment. Colleen, the service advisor, is friendly and courteous. Best of all, my car came back nice and clean from their car wash.
All good. I trust they did everything they should've.
Great service. Car ready when promised. Enjoyed a specialty coffee as I waited in comfortable lounge.
Thank u! The staff is super professional.
Service adviser told me to change the defected windshield washer tanker sensor would take 3~4 hours to complete! But, as the matter of fact, the technician finished the repair job less than 1 hour! Then. the technician just sat/slept by the side of my vehicle! Until I found out and asked "why" had to waited so long? But, her replied was that guy sat by my vehicle wasn't assigned to repair my car!? End up, it took one & half hour to complete!
I'm very pleased with my experience at Subaru pacific. Ben has been very helpful and is
Exelente Servicio estoy muy contento,gracias...
They tell right away what you need to repair or place.
Great service. Staff is super!
I was very happy with the service. I went in with out an appointment, but was serviced right away and it was finished in a very short time for 6 month/6000 service.
Basic service was performed quickly and car ran great afterwards.
The service department was efficient, the place was well organized and the staff were very professional.
Service was quick and courteous
Quick and efficient. Knowledgeable service advisor and techs.
Received great service and good communication throughout my wait.
everything was great ! service girl was wonderful
Simple 24 month service, but all went perfectly.
Still waiting for my squeaky seats to be replaced, it's been an ongoing issue since 2022 when the car was first purchased. dealer have placed rags on both seats to determine the issue. rear cab light has finally been resolved after 3 attempts light would not come on, I was told the light unit had to be replaced.
I had to make 2 appointments for 1 problem (a foglight cover just fell of "popped off" my brand new car and needed replacement). They made me purchase the replacement part, make new appt, so I wasted 5-6 hours, the staff/ managers kept giving me excuses why they can't fix it (bad replacement part, warped bumper etc. and finally turned out that the service dept is unable to take the bumper off to secure the 1 plastic screw because they don't have the capability to lift the car up in the air to be able to get under it. Also, Subaru headquarters' management never returned my request to follow up how a plastic part just pops off on the road and how their own service staff were incapable to replace a simple part; and afterall the hassle they put me through, at Subaru Pacific, Hawthorne,CA, they sent home the customer saying I have to find a body shop to "pop back" the 2022 Subaru Forester Touring's right fog light cover. Ri di cu lous. I am done w Subaru unfortunately.
Very efficient and thorough Vehicle was ready earlier than expected
Service was fast and I was kept well-informed.
Costs. I was told my battery could be re-charged, but Subaru Pacific wanted me to purchase a new battery.
Good. It was a good experience
Excellent, fast and super friendly service! Always a pleasure! Love my Subis!
Amazing customer service from our service attendant Colleen was great!
Easy online appointment. Ben Blada was knowledgeable and professional. Waiting area very comfortable. Car was ready when promised.
Best dealership ever. This is one place that feels like home in the sense that it's so easy and organized. You are always greeted and well taken care of.
She very easy to understand and very good in customer service . I am happy to have Colleen Heirz as my service adviser .
Efficient and friendly service. I really liked the video summary of the inspection.
The appointment availability was great! I was done within 2 hours. My service advisor, Brandon, was awesome! Very friendly and polite. He even walked me out to my car afterwards.
After the service, eye sight malfunction sign came on and off It keeps doing it
Excellent with car wash. Thanks
It was good until I was asked to have more work done. my car is at 44k miles and was told to do work that is needed at 90k miles....took it for a second opinion...this was not cool
I do not like waiting for routine service. I have been there for over 3 hours waiting.
Prompt, efficient and polite.
After servicing my car and letting me know I need a new battery I had them retest on my next visit and tested fine. If I would have done the replacement without questioning it, it would have cost almost $300. I questioned this because I had replaced earlier this year and had less than 2000 miles on it. This does make me question the validity of whether their recommendations are valid!!!
The agency is efficient and a supportive environment. Brandon is informative and kept us informed throughout the entire day.
Stephanie was very helpful and nice
Very nice, fast service..warm and expert
Fast and friendly service. Thank you!
Fair price no upsell fantastic people
Everything was like they said and they even gave a discount on the filters
All items were addressed. Completed same day. Disappointed that the car was not washed. Especially after a $1,200.00 bill. Usually it is washed after service.
My service technician Emily did a fantastic job. She took the time to listen and followed through by keeping me informed along the way. The mechanic serviced my Subaru Outback Touring, keeping it in tip top shape. The vehicle wash was the cherry on top. I will always take our vehicle to this dealership. Thank you!
Very good and done on time.
This problem started with my car having a completely dead battery that I replaced myself. My car started with the new battery and I thought my problem was solved. A couple of days later, I had the same problem starting the car so I got a jump from AAA and drove my car to Subaru Pacific. I was given a free diagnosis, 2 hour charge of my battery and car wash. Fantastic effort and no underlying problem was found. A few days later, my car wouldn't start again. I jumped the car myself and drove it to where I purchased the new battery. They thoroughly cleaned the battery cable connectors and found some corrosion on those connectors. My lesson, get your car to your dealer or service location and let them install a new battery and identify any problem issues related to the installation.
Service and speed of service was great!
Subaru Pacific was Amazing. The staff was super helpful. I traded in my Kia Seltos for a Subaru Solterra. I love the 2024 Solterra EV it's a great car.
It was great. The mechanic told me was done to my car.
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