Friendly On time service appt
LAcarGUY customer reviews
Subaru Pacific · 1000 written reviews · Updated 2026-11-13T14:01:35.993Z
Did not like the fact that, twice this year (with two different Subaru cars that I own) I scheduled an appointment, brought my car in on time, left it with you for more than one extra hour beyond the estimated time to perform the routine maintenance (plus additional suggested maintenance which required an additional visit to complete because you had to order a part), my car was not washed (much less detailed) which is a service you say you provide and then listed as being done when it was NOT done any of those times. The excuses were that the car wash was not working/not working correctly/ was working but had to be tested before any cars could be washed. I don't live near your dealership and it is not convenient to drive all that way and back home for a "free" car wash. Next time I need service, I might just go to another dealership.
Everyone was polite and considerate of my time. The problem was a non-problem and slightly embarrassing on my end.
Fast, friendly and excellent service!!!
Quick and easy service. Nice waiting area, kids were entertained and not in the way of other customers.
Great service and friendly staff.
Friendly and efficient staff. They make the whole process very easy.
Fast, efficient service. I have been very pleased with this dealer.
Jim was great. My car needed some additional service and he made sure everything was taken care of. I appreciated it
Great team, always helpful and fair
They are professional and nice, make you feel good about bringing them your car. The service took under the estimated time.
Great service department. Friendly staff.
Yes I liked the service and attention received
I had originally booked my appointment with another service rep but had left the company, so Manfred stepped in and handled everything. He was kind and thorough and very friendly. I truly appreciated his kindness and efficiency.
Professional staff. Courteous.
Car is still idling rough. Doesn't feel like the problem was fixed.
Easy drop off and pick up. On time! Polite and attentive staff.
Great experience with all employees.
Great service. Very friendly.
The assistance was helpful and we were in the loop on what was wrong with the car. The repair costs are very high; I appreciated the coupon offered to us.
Colleen was superior in customer service
Speedy and friendly service. Good price.
Timely service. Nice people.
Was amazing and I do like the services people
Brandon is the best! Ask for him if you go in.
Service rep (Emily) was competent and friendly. Made good use of the dog park thank you!
Emily was my service rep. and she was excellent. All needs were met and handled perfectly no complaints. Thanks again Emily!
Easy to get my service done the guy kept me informed of the progress
The waiting area is pleasant for us. That choose to wait for completion of service.
Excellent service. Very helpful
Good job, friendly efficient
Liked - in and out in an hour for 6 month service
The staff were friendly and helpful. The service advisor was good at his job recommended the right service and explained everything, good job. There was nothing that I did not like about the service.
Excellent service!!! Especially at the service department. Competitive price, quick update on status, and prompt response.
My car was properly worked on, but the wash even though it was included, took two weeks of even going into the inside of the car to get it back to normal.I don't want it washed again, it was the worst car wash I have ever had. Im not being ungrateful, but both my husband and myself worked on it and it's still not as clean as it was when I brought it in
Didn't like that they said my horn pass the test but actually it does not work at all and rates to fix issues on car are very expensive.
Brandon was a great help, very informative snd expedited my cars service
Awesome service, Will drive the extra miles to reach this dealership to service my car.
The costs of service are exorbitant 89 for cabin filter change, 69 for cabin filter and 649 for rear brakes and rotor resurface, I changed the filters myself buying supplies from Subaru parts website for about 50. Will take my car to place that works on Japanese cards for nearly half the costs. I will not be coming back. The filters change took less than 15 minutes.
Prompt response after my inquiry. Called and they answered all of my questions. We set up an appointment for me to come in and check the car out in person. Once there, the staff was very friendly and knowledgeable. Ended up making the purchase. I wasn’t pressured into getting any add ons and I walked away knowing I got a great deal and great service. They will be my go to dealer for future purchases and service.
It appears that the service was thoroughly performed due to the length of time Subaru had the car and working on it. So far no problems.
the service rep was great! Very helpful and friendly. it didn't take long to service my car.
Easy, quick service. Very clean dealership, nice waiting area.
Service advisor was very helpful and respectful as well as taking care of my car
Going to a car dealer is actually kind of fun. Very pleasant with good drinks and WiFi. It's always nice to be there.
We made appt. for our visit & we did not have to wait to long. The employee who helped us was very nice & helpful. My car was washed after the service which surprised me.
It was so fast and no issues ....I really recommend all customer to this place!
The car wash is nice. I had to wait two hours, but the room is very comfortable, and I worked on my word puzzles.
Took our 2017 Outback in due to Eyesight causing the car to suddenly slam on the brakes if backing out of the driveway with no cars approaching in the street. This is one of the safety issues mentioned in the Eyesight class action settlement documentation. The class action settlement extends the Eyesight warranty into November 2025 and covers 75% of any needed repairs. Dealership said I'd still have to pay the $250 service fee if they found no issue during testing. Found no issue and waived fee
Professional, knowledgeable, kind, courteous and clean comfortable waiting area.. Love the coffee and snacks!
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