Ben Blada was excellent, he explained the service details and communicated changes well. The maintenance and repairs were completed on time. It was more than I expected to pay but I expected repairs done correctly at dealership.
LAcarGUY customer reviews
Subaru Pacific · 1000 written reviews · Updated 2026-11-13T14:01:35.993Z
Nothing;?our advisor is very helpful and it was a quick visit.
Easy to schedule online. Appointments are usually available for same day services. Service writer stays in touch throughout the time the car is in the shop. A complimentary car wash is a great perk!
I liked the promptness of the service person. I got there right at the appointment time, and the service was taken care of immediately
Very helpful and friendly staff - would highly recommend taking your Subaru to this dealership for routine maintenance.
all good.... friendly staff.
Top notch service and great attitude especially at 7am. Definitely worth it.
Their explanation was so kind. They explained for each item.
Cid Sanchez, their trade director is one of the most professionals that you could meet at a dealership and on top of that a great human being.
Great service all around. Definitely recommend.
My car was serviced in a timely matter.
Reliable and easy. The agent was polite and helpful.
They're always helpful, kind, professional and make us feel like family. They're the best
service was very quick and my advisor was helpful!
Excellent communication throughout the service process!
Jim from Subauru Pacific is very knowledgeable, friendly and humble man treated me with respect. Best advisor I've dealt with. Thank you, Jim for treating me like family.
Advisor was professional and personable. My car was ready at the promised time
Easy check in and waiting room was comfortable.
As always, the people there are very nice. My only complaints are about the amount of time I had to wait for completion.
Quick and professional. They also replaced recalled parts during the service.
Hour and half excess waiting time!
Service staff was excellent. We discussed what would be done, about how long it would take and the cost. No surprises at the end.
the wait estimate was about right, went a small time longer. Clear communication from the shop coordinator on items to be done and the results from the inspections. The cleaning of my vehicle could have been better by cleaning the inside surfaces of the windows and windshield.
Everyone was very professional and had great attitudes. It makes getting maintenance on my vehicle easy and stress free.
My experience was seamless and exceptional! I appreciated the mechanic making a video with updates on my car. Christian was also very helpful, welcoming and nice.
Experienced and knowledgeable personnel. Very professional individuals.
Not much to like. It took 2 hes ro "fix" the TPMS low pressure fault. Ai Gave me a diagnosis which I relayed to the service front desk. Had to make return visit the next day to fix again. The problem? The same diagnostic reset repair AI said it was the day before. Should have been fixed in 15 mins on day 1.
Great and fast service. My car is always in good hands when visiting the shop.
Service was fast and easy. My advisor did a great job explaining everything
Great job! Always recommend!
Wait time was minimal. Service was great.
Service went well but no shuttle service for clientsreally disappointing.
The person who helped, Christian, was very professional and courteous.
All the the people were very kind and helpful
Great customer service and follow up.
My experience was better that I expected and even better than my experience 3 years at the santa monica dealership. I love Pacific Subaru. Not only do i feel like i found the best car for me , but at the best price. Ryan (salesperson) was wonderful , very helpful, kind, and worked to make me happy. I did not feel pressure, just support in working out the deal of my car. He went above and beyond to make sure i was happy. Also his manager was so helpful.
Very satisfied with my recent service and warranty repairs. Christian the SA was helpful and accommodating.
Reliable, ready when promised. Also worked with parts department researching tires. Very helpful.
The software updates fixed the glitchy electronics. The service was thorough, but VERY expensive.
They are always so professional and thorough at Subaru Pacific. Thank you for providing excellent service for my Impreza!
They were very helpful and did a great job
Good prompt service. Very professional people
Easy check in. Friendly service. No complaints.
Everything was done well and in a very timely manner. The waiting rooms are comfortable and private if necessary.
Awesome service couldn't be better
Advisor was nice and knowlegeable. Service was fast and car was ready as promised.
Great customer service and the rep walked me through each of the services offered. Very informative!
Friendly and courteous assistance.
So personable and helpful. :)
Jim the service advisor is one of the best, car guys has had in a long time
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