Brandon was helpful and courteous and went over the service plan.
LAcarGUY customer reviews
Subaru Pacific · 1000 written reviews · Updated 2026-11-13T14:01:35.993Z
Not a pleasant experience. Not updated in a timely manner. I have to ask for when my car was ready. I traveled an hour from my place for service while I have a local dealer near me in 10 minutes. Obviously, I'm very disappointed.
It was a great experience. They met all our needs when we were looking for a new car. It is a fantastic place to go, everyone is so helpful and friendly.
Exceptional. Service was timely, courteous and professional. I was advised what repairs would be needed and kept informed as the service was rendered.
Professionalism. Quick service.
Great service and prompt. The service advisor new how to address the issue and helped me solve it.
Everyone was friendly, polite and helpful. I had an appointment and everything went smoothly. I was very impressed with everything at Subaru!
Excellent service and car care for customer. Thanks Subaru Pacific!
Everything great as usual!!!
As usual, courtesy-great, however the wait time was unusually long.
Appointment and process was simple!
Work to be done was explained Options explained without hard upsell Car wash Comfortable setting for working while waiting Miss the Uber service
Front speaker stopped working after the visit.
Professional and great Service Staff was very helpful and again I am so proud to be able to get my car serviced at this dealership!!!
Clean, friendly, respectful, service. Service as requested, done properly, will return again.
Long wait time to get my car serviced
I asked for the service technician to look at the tire pressure light. Apparently that is all he did was look at it. As I left the dealer, before reaching home the tire pressure light was on again. I returned immediately to the dealer. Turns out the bagtery on the sensor was low. That could have been found on the original inspection.
Excellent service. Very efficient well documented inspection, no pushy sales tactics
quick efficient and did all they were expected to do
I was pleased with the service that I received. However, I do not like to rate every little aspect of a business. If you do not provide adequate service, I will let you know. Thank you.
Christian was awesome and the car was ready sooner than estimated.
Professional, friendly and on time
Excellent and professional service.
Liked the prompt checkin. Would like to be updated more often on the status of my car
Fast and affordable. Good service.
Requested service was done promptly. They Identified some additional work to be done & were able to get that done in less than the estimated time which was appreciated. I wasn't thrilled to pay probably $300 more for tires & battery than I would at non-dealer shops, but it was done & I didn't have to go somewhere else on another day.
Quick, easy, friendly and excellent work
Angela was EXCELLENT, very customer focused. I've had horrible experiences at Subaru Pacific Service Dept in the past but Angela turned the experience around for me. Hope I get her every time my car needs servicing.
Quick, friendly, no cost, professional
Efficienct, diligent- nice area to wait.
Customer service is excellent.
Pleasant surroundings if you have to wait. Staff is great keeping you informed on service being done.
It's always a pleasant experience, the waiting area is very comfortable and all staff are friendly!
I had an excellent first service experience at Subaru Pacific thanks to Keoni! He was incredibly knowledgeable and helpful from the moment I arrived. I had an appointment I needed to get to, and Keoni made sure my vehicle was serviced in record time without compromising quality. He took the time to explain the differences in wear and tear between rear and front brakes, which I really appreciated as someone who's still learning the ins and outs of vehicle maintenance. I left feeling informed, taken care of, and confident in the service my car received. Highly recommend this dealership to all friends and familyask for Keoni if you want someone who's efficient, professional, and truly knows their stuff!
Knowledgeable, friendly and quick! The service advisor is a "car guy" and was able to answer a lot of questions about my new Outback. Very friendly, and the car service was completed early.
They did a good service on my outback & my advisor did a wonderful job as well explaining & advising me on the things that needs attention.
Everything went well. I appreciated all of our conversations. I still have one more question about my AT&T telephone wire with my GPS.
Amazing customer service!!!
My infortainment system on my 2019 Subaru Forester stopped working. After a couple of hours in the service bay, I was told it needed a software update, which fixed the problem with my infortainment system. I would liked them to explain to me if I should have done some software updating on my own. I find it very mysterious that the infotainment system stops working without any alerts sent to the driver.
Service was performed well. The cost was on the high side though.
Brandon (my service rep )was very helpful and professional. I am lucky to have had his help last servce appt. also. Thankyou
This was my very first visit to the Service Department. (Recall appointment) Quickly greeted by an 'at the ready' staff. Personally accompanied to a lovely waiting area where I had my choice of waiting in a alcove with comfortable seating and large screen TV to watch OR another alcove with a children's play area OR another area where I could work while sitting at a small table in a quiet area with no TV. Coffee and water were nearby. Restrooms were within a few steps. About an hour later, I was personally collected in my waiting area -- accompanied to my car -- which was delivered to me by valet. Bottom line: Nothing except praise from my visit. PS -- a special high praise for Service Advisor Coleen Hierz. Very helpful, VERY cheerful. Keep that gal around.
I always enjoy seeing Coleen. She does such a great job helping me.
Been going to this dealer for years now. Never had a bad experience until now. Went for an alignment and while driving home and steering wheel was locking. Had to have my car towed back to the dealer.. have paint coverage asked for tree sud to be buffed off nothing was done. Car looked the same. Have interior coverage, asked for deep cleaning seat looked the same. Have key fob replacement coverage, key was not programmed to my car. Have to go back to have it programmed. 3 visits to take care of 1 visit is not the way to go.
Regular maintenance was performed very well. Only concern was the lack of communication on when the front lower control arms came in to schedule me for their replacement. Originally diagnosed and parts ordered/paid for at 10-09-24 service.
I had been dreading car shopping but with twins on the way, we needed a bigger car. Amanda made car buying a stress free experience. She took the time to explain the features of the car and answered all our questions. Even the tech guy Jesse was great. He gave us the extra run down on the tech. Both are very personable and helpful.
Fast an comprehensive - ready faster than expected
Subaru Pacific is an awesome dealership! Their Service and Sales teams are fabulous! They're a "No pressure" facility and that makes every experience a positive one!
New service assoc, Christian, love vey helpful.
As always, Emily was very helpful
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