Always top notch. They excel in there service
LAcarGUY customer reviews
Subaru Pacific · 1000 written reviews · Updated 2026-11-13T14:01:35.993Z
Polite, professional, friendly, helpful, thorough. Manfred was great.
I trust taking my car for it annual care to the service person.
They consistently do a very good job.
Brandon, my service advisor is excellent. I had my car towed there instructing the tow truck to ask for Brandon. (Without speaking to Brandon 1st). Brandon contacted me quickly and saw to it that work was completed quickly.
the cost seemed excessive for a routine service
Was good. Service closed earlier than the sales side and I accidentally came by with everyone gone, but I just went the next morning
Everyone is friendly. Waiting room is clean. Service is very quick.
I was falsely told my car had been fixed and the recall part had been replaced back in July of 2025. If it wasn't for needing proof of service, I would have not known the part was not replaced. Very unsettling and great inconvenience.
Excellent service; Brandon is excellent. Everything is so expensive!
Always excellent and caring for my car.
Great customer service very reliable. Very satisfied with the service provided by the team
Friendly and Efficient and informative.
Brandon service advisor was very accommodating & courthouse.
Disappointed no more shuttle service.
Manfred Guzman was my service associate and he was excellent--friendly, responsive, expert and clear in explaining all aspects of the services needed/recommended. Work done on my vehicle was well done, although it took a bit longer than I had hoped. Everyone at the dealership was friendly and helpful.
I liked that I was well received. They explained what was going to be the procedures. The person who helped me was very kind and professional.
Easy peasy service appointment.
Took much longer than promised, which begs the question of why bother having an appointment or telling the customer a wait time if it wasn't going to be finished any time soon?The service staff tried to upsell and point out "issues" to get more money out of my father. Better coupon price than other locations though, so kinda forced into going here.
Stop sending me these service rate! I don't have complaints
Well run as usual. Non painful expertence. Quick and easy. No pressure overselling.
Subaru Pacific is trustworthy, honest, and upfront about what your car needs.
Great experience. Love my dealership.
I like the new personal they're bilingual What I don't like the waiting time
Exceptional support that exceeded my expectations for integrity in business practices, equity, authenticity, transparency, listening, facilitation, respect and promises kept from initial sales contact thru finance/contract details to Love Encore Delivery technology education support. The zero % financing offered was TRUE 0% financing. No shell games or tricks here!!! All around GREAT experience! And the car is fabulous a top quality product. Thank you all!!!
Ease of scheduling appointment and Great customer service
Great team, professional work done. Found oil leak during inspection and offered to take care of it. Complimentary spare care offered
There were some small fixable flaws that could have been done considering the car was at the very top of the price range.
It was fast and easy. Friendly associates
My experience was amazing I didn't have to worry about anything because all the suburu employees were so amazing nice and made me feel like I was one of their family members
Very informative very detailed, went above and beyond expectations
Everything done well. Pleasant surroundings, professional staff.
Really great crew! Really great crew!
Polite quick service addressed all my issues and checked for any additional items that might be of concern later
No more or no less for the services I expected. Thank you! Recommending services NO is not negative. I just assumed whomever own Subaru would go to you for services.
Everyone is always amazing- they are responsive to my questions.
Dear Subaru I was in your Pacific Subaru Dealership service department on February 04, 2026. I had an excellent experience thanks to Jim Clarke. He is professional, knowledgeable, organized, and honest. He managed the entire process efficiently. I appreciated how he took the time to explain the necessary service and repairs without any high-pressure upselling. It is rare to find such integrity in auto repair. My car was ready exactly when promised. Jim and your business deserve 5 stars.
Excellent quality service, fast vehicle registration.
Personnel are friendly and efficient. Comfortable place to wait for your car.
He did everything to give me the right price and get me in and out of there as fast as possible. Quality work always.
Brandon our service advisor helps set our appointment and when we arrive they are ready to service our vehicle. Brandon fully explains what is needed based on our time and mileage. Brandon keeps us informed on the progress of the service and lets us know when complete!
Excellent service! The service attendant is helpful and thorough.
Auto and customer care a top priority.
Emily was amazing , helped resolve a couple of issues
Subaru Pacific has the best customer service and I am always grateful for their help!
this would have been a higher rating but it's been a week since i heard back from you guys regarding a part that was supposed to have been delivered last week.
Excellent experience. Our sales rep Anthony G could not have been better. Finance did a great job carefully walking us through the options.
Always super nice and very thorough.
Professional service nice staff
Quick service, finished on time.
Filter by dealership or source
All dealerships (3496) Genesis Santa Monica (68) Honda Santa Monica (463) Pacific Volkswagen (619) Hyundai Santa Monica (391) Kia Santa Monica (5) Porsche South Bay (93) Lexus Santa Monica (40) Toyota of Hollywood (11) Toyota Santa Monica (394) Audi Pacific (11) Subaru Pacific (1000) Subaru Santa Monica (401) Car Gurus (118) Carfax (2892) Dealer Rater (11) Google Places (475)
API default date coverage; no explicit date range requested. Coverage is limited to reviews supplied for the configured locations.