Fast, efficient, friendly service with no upselling of service.
LAcarGUY customer reviews
Subaru Pacific · 1000 written reviews · Updated 2026-11-13T14:01:35.993Z
Oil changes and simple maintenance are overpriced
Very easy and smooth. Also, a very nice customer waiting area and amenities.
Ended up purchasing a used car from Subaru Pacific. They have a beautiful showroom and a great selection of cars. Reach out to my guy John Stewart. He will take good care of you.
Service people were friendly, service was completed in estimated time.
Employees were Helpful and kind
There was nothing to dislike. I've been the twice and it was a hreat experience both times. Manfred is a great Service Advisor.
Fantastic! Support was amazing. No pressure, flexible and accommodating .
Great assistance from Manfred. Thank you so much. Always nice to get a car wash with my services. Same day appointment & waited a couple hours. This location has espresso machine which is nice bonus while waiting.
Finance Manager Wendy attempted to take $1,000 from me and were missing in the contract. I CC all managers in my email and no one apologized.
Friendly and quick service. I had the intermediate maintenance.
Christian was great. The techs were sloppy, did not include inspiration report or the service reminder sticker.
Work has done fast and perfect. Very satisfied.
Service representative Emily Garcia was very helpful and informative. All service performed competently and quickly.
Brandon keeps his customers updated, and aware of the vehicle's status
Awesome. Going back as needed.Have nothing more to say. If you insist I wont fill out this survey again.
Excellent customer service and very timely.
Was out of State so wet never connected to set appointment the audio is now sold
Fixed radio issue by replacing whole unit. At the time found cam oil leak and fixed it all under warranty with no cost. Big job and I had not seen any leak on my own. They could have ignored it.
Subaru Hawthorne provided great service!
I took my car in for first oil change and care check. Wait was one hour and I stayed in the waiting area. It was nice to have comfortable seats with coffee machine and plenty of charging station for phone or lap tops. I was disappointed that car wash service was out of order but over all I had a pleasant experience.
Great, quick, and helpful service.
Professional service advisor; reasonable price; courteous; good updates.
They went above and beyond in customer service
Subaru Pacific team members are always professional and willing to help and explain to you what type of Service your car is due for and explained the prices. Keep you updated through your phone app.. make sure you make an appointment
Just received an email that the service was incomplete.
Quality service done quickly.
Always have subaru diagnosed and repaired by dealer you purchased from. I went to a smaller subaru dealer and no diagnokstic mechanic available. Subaru Pacific did a great job and am confident in my travels.
THEY ARE AWESOME!! HIGHLY RECOMEND THIS DEALERSHIP! I HAVE BOUGHT 4 CARS FROM THEM.
Efficient. Staff exceptionally nice.
Service was good, but price as usual was too high. Only use the dealer service center for things that cannot be done by anyone else. They wanted to charge me $1000 for new tires, I went elsewhere and saved nearly $400.
Efficient service, courteous associates. I had found a coupon online for the dealer service department which saved me a lot of money on the routine service.
Love the service hate the prices
Great experience, got the deal I wanted ! And Jason gave me the best customer service ! 5 stars for sure
Prompt, courteous dependable service. My service representative quite engaging and represented Subaru quite well.
Good communication with person very well knowledge
Fast service, and I trusted the recommended repairs for my car.
Great place, was able to get a car and also gave us some deals. Coming back to release
The service was completed in timely manner
Always a pleasure getting services done!
Timely, efficient with honest no pressure recommendations.
I love the attention and updates from the service advisors.
Their service department is quick everybody's nice. We just purchased a used car and the experience was good.
Quick service. Professional service advisor!
I brought the car in for break inspection and was told I had over $6,000 worth of service that was deemed "critical". The car was recently worked on, by the service department, just a few months prior for its 60,000 mile service. It feels questionable that none of the alleged current issues were mentioned during that major service or were they over looked? Either way, I am very disappointed with my recent experience with Subaru Pacific service department.
Customer service was amazing! Thank you
Time conscious and professional. Recommendations are reasonable and advice on how to manage matters is appreciated.
Quick and friendly. I was there for under 90 minutes.
I was in and out with a nice guy who took care of me and we booked the next appointment for next time.
Excellent staff service department.
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