Very good, very helpful. Diagnosed and gave time line
LAcarGUY customer reviews
Subaru Pacific · 1000 written reviews · Updated 2026-11-13T14:01:35.993Z
Great place to service your vehicle
The service advisor, Armando, was most knowledgeable and complete in the description of the tasks that would be performed as part of the servicing. He was super prompt with the status updates too. All in all, a very hassle free and pleasurable experience...
Car was sold before I could see it.
Service advisor, Armando, was great!
Fast and easy service, highly recommend
Fast service and nice waiting room
I have problem about infor system conection. Unfortunatley they did not know about it. First day i am wating four hours but they can not fix it. I left without my car. Next day, i pick up the car but still problem. Finaly sales dipartment persons join the problem and solve it... I spent almost two days... i am so sorry.
Although I found the service of the individual I worked with to be excellent, I cannot say the same of Subaru Pacific. After months of waiting for resolution, when I finally came in for routine maintenance and to see my car restored to what it should have been at sale, nothing changed. On top of that, waiting in the dealership for two and half hours, when I was told it would be an hour to an hour and a half, wasted my time. I initially thought this surplus time was to ensure that the necessary repairs were made, but it was only after waiting for so long that I learned no attempt whatsoever was made. Why did it take so long, and why are things as serious as a malfunctioning buckle not viewed with the expediency and importance they are owed?
Always professional and answered any questions I had.
The profesional persons working there.
They fixed the car play. Very satisfied with the service.
Service was prompt, and "downtime" was accurate and brief. Subaru Pacific is such an excellent dealership/service center that I usually plan some quick business calls and maybe some catch-up reading while waiting for service.
well done, on time, and I came in with a tech/Starlink issue that took roping in a tech specialist, but it got done, same visit
Friendly efficient professional service. Did not unnecessarily upsale. Answered concerns and gave options.
I like my service rep BEN BLADA. He's always very knowledgeable, efficient, courteous, and professional. He makes the experience easy, I think Subaru of Pacific technicians and support staff are great.
Always great service , thanks Ben for the professional . Servicing my car last six years always a great experience
great service...good waiting time, courteous advisor
Great customer service and they have a nice waiting area, especially for the little ones.
Brandon was incredibly helpful, professional and cheerful.
Fast and efficient. It was an easy process.
The whole experience was great! The service advisor was awesome!
Excellent service; tell customer your process & billing process.
Manfred, the service representative, was great! He kept me informed and updated with the status of my vehicle and even gave me a loaner during the time my vehicle was in service. Doug, the lead technician, who was able to duplicate the issue with my vehicle, was also fantastic and super friendly.
Good service. Friendly advisors.
Everything was addressed and handled in a professional and timely manner.
Subaru Pacific takes great care of my vehicle. Every service I've had on my cars, I'm on my third lease, was done in a timely manner and the free car wash is an added bonus.
Staff are excellent and always on top of it.
Advisor was amazing. Looking forward to working with Armando again.
great service car ready when promised
Always excellent service. They never try to over sell or make me feel bad if I can't do a service at the time. I will never take my vehicle any other place.
Manfred gave great service - fast, informative and very courteous. Thank you!
The service and sales representatives were all professional, knowledgable. friendly and a pleasure to interact with.
Big shoutout to my service Advisor Brandon! I had a completely stress-free experience thanks to his clear and professional communication. He really takes the time to explain everything without any pressure, and his great attitude makes a huge difference. He's hands-down the best service advisor I've dealt with, and Subaru Pacific is lucky to have him on the team!
The staff is awesome. On time.
The only thing I did not like about the service is that they moved my seat, my mirrors, and the steering wheel . Since there is no "Memory" feature in my Subaru, it takes a while for me to get back to my preferred settings with trial and error required.
A very professional experience. No high pressure upsell just come in for routine maintenance got checked in fast without issue. Good experience
I haven't decided yet on the Hybrid model I preferred from different car manufacturers.
Unfortunately, the service representative was ill and had to leave work. I was waiting for a text from the representative that my car was ready. After 3 hours, I still didn't receive one and went to his desk to check. He wasn't there and I asked another service rep to help me and he was able to take my payment. There was no information about the inspection and if the car needed anything else. The oil change and tire rotation was completed. It would be helpful to have another rep take over the customers for someone who goes home sick. If I hadn't gone up to the desk, I suspect I would have waited longer and never received a text until I went up to the desk to check on it. I understand that an employee can get sick and has to leave work suddenly and that could result in a longer wait, but it would be helpful to have someone else help out.
easy to coordinate parts purchase and install. friendly and efficient service. walking distance to metro K Line so easy to get to/from work while car was being serviced
thank you.... for a good service
They always provide a high, quality & honest service that customers like coming back
Great service. Quote was fair and completed quickly.
Had no problems and clientele were friendly.
addressed everything that I needed
Service was on May 8th. Said they Topped Fluids, Low Washer Fluid Light came on next day. Took back, they put some washer fluid in.
Great service! All done in a timely manner.
Excellent and prompt service!
There is nothing I did not like! My service representative Keoni was wonderful and very efficient in getting my car serviced in a timely manner.
Service advisor was friendly and knowledgeable. Dealership was clean.
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