Great job; value our advisors. The bill was unexpected but the service dept was very supportive.
LAcarGUY customer reviews
Subaru Pacific · 1000 written reviews · Updated 2026-11-13T14:01:35.993Z
Comfortable while waiting. TV, Snacks, Air Condition. Clean restroom.
Everything went just as expected and as I was told. The maintenance was completed on-time and the car was cleaned nicely before it was returned.
Very satisfied with service specially service person excellent
Josh was great. After looking at few for my son, they didn't have a car on the lot we wanted. So Josh looked on-line and found one that had just come that seemed like a fit. My son test drove it and we ended up buying the car. Thanks to Josh for digging deeper. Then, we realized it didn't have the manual for the car and, after the sale, Josh ordered one so we'd have it. Very nice.
Everything went well. I have to get used to the higher maintenance price at Subaru. The AWD maintenance is a much higher price than a FWD vehicle.
Service was excellent and staff was amazing and knowledgeable of the acts they're selling. I would recommend this dealership if you're looking to buy a Subaru.
They did what they were supposed to do
Great customer service. The representative listened to what I needed and worked hard to deliver. Thank you.
Quick and easy and nice facility
The only reason I didn't give it a 5star is because of the car wash. Wash is fine but you get a really wet car each time. I spend a good 10 mi utes or so drying it because if you don't, you get numerous spots!
prompt, quick and fast service.
Was charged troubleshooting for a leaking windshield wiper hose when I had informed the advisor the hose would leak and specifically in what area. Never got a follow up on my driver side mirror replacement, when it was supposedly ordered for my vehicle. Also this is the second time I complained about it. It was not replaced the first time.
Great service at this Subaru dealership always!
Very good customer service thanks
People are helpful there at Subaru Pacific.
I won't go anywhere else! They're not pushy, they are extremely helpful, and I love my Subarus!!
Service advisor tried to upsell expensive, optional services.
Colleen was fantastic. Efficient, professional and great knowledge. She communicated well, everything I needed to know. Also, love the Wifi lounge and coffee and snacks. I was able to get some work done while I waited. Thank you.
Always professional and efficient. Much appreciated.
It was a great experience. After the servicing of my car, it felt like brand new again! Great job!
I requested battery terminals to be replaced and they were done. The labor was very expensive but I guess it's standard for dealerships. The old battery terminals that was supposed to be disposed of was left in the engine department. When I popped my hood, it felt right next to my battery. This was brought to the advisor, Ben's attention. Ben responded promptly and apologized, which is why I'm giving it a 3 star instead of 2. But I would not recommend this type of service given the price spent.
I made my August appt. for my 15,000 mile maintenance in July. When I arrived for my appt., no one seemed to know what I was there for even though I was on their appt. list. The first person asked if I was there for an oil change. I said no, I was there for my 15,000 mile check-up. I was then made to wait at least 10 minutes. When a rep. assigned to me finally came out, first thing he made me do was move my car forward. Then after going inside, he asked me what I was there for & if I had an appt. I said maintenance appt. Hey said, oh, for an oil change? I said no, for maintenance. He said, for your 24,000 mile maintenance? I said, no, for my 15,000 mile check-up & the mileage on my car is only 12,500 miles. After a lot of typing into his computer, he finally found 15,000 mile maintenance for my car. He said it would take 1 - 1.5 hrs. I said OK. When I received txt that my car was done, I went up to my rep's. desk & he's gone. I had to ask the rep. in the next cubicle for info. on my car. He found the paperwork & handed it to me, asked me to sign & said to wait for my credit outside. He didn't;t say how my car had done. If anything was wrong, or if all things were good. I had to ask how it the check-up went. He said good. Nothing about what they did: filter change, tire rotation, oil change, NOTHING! I go out to wait for my car & after waiting for 5 minutes, I see my car going to the car wash! Not ready at all. So I waited another 10 minutes, outside with my dog. And I don't even know if my car was maintenanced correctly at all. I have had an issue with maintenance before, where Subaru Pacific forgot to tighten my oil cap on so that I drove all the way home to Las Vegas with oil leaking all the way & then had to take my car in to have oil redone & reserviced. And I'm not sure if it's mu imagination, but my car does not seem to be running at optimum performance. Acceleration has not been as good as before. Maybe it's time I switched dealership...
Fast and efficient service, and the service adviser Ben was great.
The job was accomplished. I got good feedback, and I brought the car back in a couple days later for a much-needed brake job.
Always good service agent very knowledgeable
Brought in for oil change and TPMS replacement. Recommended that all 4 sensors replaced it only 1 was. The next day after service complete, the TPMS warning light returned.
Always a great experience. Love how Subaru Pacific employees are always available for questions and are always so thorough.
Excellent, friendly, and fast service. They may allowance for my last free service and adjusted my appointment time to fit my schedule. Relaxed in the lounge using WiFi to catch up on emails.
Everyone was very professional and kind.
I liked the service and I like the people that work there!
Professional and efficient. Provided Lyft service for ride home.
work was completed as requested and work completed timely with phone contacrt made by advisor when finished
I really enjoy this location. It's cozy and offers a variety of teas (not a coffee drinker, but even more coffee options) and snacks. I don't mind waiting for my car at Subaru Pacific because the staff is exceptionally friendly, the sitting area is lovely, and my car is in much better condition afterward.
none, everthing is good and quick
Poor service, bad customer service
We feel the everthing is nice.
They were upfront, fast and very nice.
I liked that they record a video of your vehicle while inspecting it. It reassured me they wouldn't come up with bogus claims or charges.
Faster than expected. Seems like they have gotten their act together, compared to past visits.
Excellent care and fast! Will come again.
Excellent service from Fabian; great video; staff with good manners; car is running great!
Good experience from beginning to finish
Great, efficient service, wonderful to have complimentary service for the first year of service.
Fast service and professional service. Thank you Subaru team!
Prompt. Responsive, professional service
The place was clean and comfortable. The coffee machine brewed a cup of fresh coffee that actually tasted good. And the staff treated me really well
Great speedy service. Fair pricing.
The advisor told us exactly what needs to be done and how long process will take and how long it May take for part to come in
Ben has always been very helpful and excellent. I know I'm probably paying a bit more at dealership but good peace of mind that service is done right.
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