Comprehensive report; car delivered in promised time frame; comfortable area in which to work while waiting.
LAcarGUY customer reviews
Subaru Pacific · 1000 written reviews · Updated 2026-11-13T14:01:35.993Z
Horrible experience, from the time I arrived to the time I left. Treated like a # and $ sing.
I received excellent customer service from Keoni while I was waiting for my Subaru. It was a short and pleasant wait in the lobby until my car was ready. Susan O'Connell
Just put more people in the Car Wash. Thanks
Not on time. They were slow for just an oil change
Emily G was my advisor and I'm very thankful for her. She was honest and helped me with my car. I was very stressed and overwhelmed with the prices, the maintenance service feedback, and that I did not get my car that day. I am a single mom and no having my car causes a lot of trouble and stress (going to work, getting my daughter from school, etc). Emily was kind and trusted when giving me the feedback about the maintenance and prices, and helped me with renting a car for that day. Because of her, I can say that my experience was excellent. I would like that the mechanic and people in charge of my car would let the computer car in the way it was. It is hard and consuming time to go back to manual and tried to get things the way they were.
Easy online appointment. Excellent and efficient service representative Brandan.
Customer service at Subaru Pacific is always excellent. They provide all of the information and costs upfront and even help with any discounts that apply.
Fast, convenient, and great work.
Problem got dealt with timely. And even tho maybe not a final conclusion on what was wrong with the car . Issue was discussed with me to give me an idea of some changes to make and watch out for. Second maintenance issue was fixed under warranty and felt very comfortable with assistance of service advisor
I received great customer service from my service advisor Emily. She kept me well informed throughout my visit.
The thoroughness and efficiency of the servive was imptessive
Appointments are easy to schedule. Clean waiting room. Took a tad bit longer than predicted. Very nice people.
From the time I drove in for my appointment the team was courteous, helpful and on time.
Ben was great at the service department
Association with carfax without consent
Everyone was helpful to the very end my car got washed it was a very good experience
Emily and the team are efficient and friendly.
Since the service is a bit long it would be nice to have free internet access.
This team and location were fantastic at helping search for a quality vehicle. They only wanted me to walk away with a car I loved! Thank you to the team! They did not pressure or push any hidden fees either.
Good service provided. Was able to get my car in quickly. Unable to find out about a courtesy ride home prior to appointment. Once at the dealer, everything was handled professionally.
Fast and friendly service at a reasonable price. Highly recommended.
I already submitted a review, but in case you missed it, I'll say again it was a very helpful, friendly experience.
Disappointed in the wait time but otherwise it went well.
The service department is professional, thorough, and friendly.
The dealer preformed a very thorough 45 point inspection. Highlighted issues that need to be taken care of on the next service.
Great people & service, didn't take long at all.
Great. No problem. Will use again
Subaru Pacific always gives the best service!
Customer service is great. I was informed when car was ready.
Excellent service, adviser was very courteous and friendly
Service quality is good. However I made a little morning appointment 8:20 AM, I waited more than 3 hours for regular service. It needs to be more faster than this.
Ben Blada was an awesome service person, very informed and accommodating. Thank you!
Great dealership, nice environment & great service
Arrived a little late for my Outback's service appointment. The service tech had all my information ready and took my car right away. Very knowledgeable and people friendly staff. Would have given 5 stars but I had to wait for my vehicle and from start to finish was about 5 hours for an oil change and tire rotation. Didn't appear to be overly crowded. Maybe short on mechanics, I don't know.
all service was way overpriced, I went there for an oil change and a headlight recall they charged me over 300 dollars, 90 dollars each for filters iI could Have bought anyy where for less than 30dollars why do car dealers screw you? Thanks for asking. Bill
Great service visit. Spotless waiting area. Friendly efficient staff.
an excellent service, always the best
The recall work took an extended time and they no longer provide transportation so I needed to ask my daughter for a ride but it worked out OK.
excellent staff and prompt servive
It was a friendly profissional
Great, friendly service and timely. Service advisor was helpful.
Service staff were friendly, helpful, and courteous. the service was completed in a timely manner and we were notified for pick up.
Shout-out to Angela for always making me feel welcomed and remembering me from my last service. I'll be coming here more often for my Subaru services instead of Timmons of Long Beach :)
Fast service, customer service specialist was informative, helpful and respectful.
I made an appointment and they were on time in taking me in and on time with telling me how long it would take. They were straight forward about some other repairs that I was asking about and did not try to oversell me on those repairs or other potential repairs. Also, the waiting room was comfortable.
That you said there were no problems!!
They are thorough with repais
Fast service and friendly representatives.
Enjoyed waiting area and complimentary coffee and snacks.
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