Quicker than their estimate.
LAcarGUY customer reviews
All dealerships · 3496 written reviews · Updated 2026-11-13T14:01:35.993Z
Loved that the mechanics sent a video of recommended services and the associate explained them
Honda Santa Monica is the best!
Service advisor, Armando, was great!
Fast and easy service, highly recommend
Fast service and nice waiting room
I have problem about infor system conection. Unfortunatley they did not know about it. First day i am wating four hours but they can not fix it. I left without my car. Next day, i pick up the car but still problem. Finaly sales dipartment persons join the problem and solve it... I spent almost two days... i am so sorry.
Easy onboarding, friendly staff, timely information and updates on service.
Good service, the service advisor was very professional and keeled me informed how the work on my vehicle was progressing.
3 of my tires had to be replaced. My CarPlay hasn't worked properly since I drove it off the lot. Nov 2025.
Excellent professional services. Thank you!
Excellent help and service. Very much appreciated.
Although I found the service of the individual I worked with to be excellent, I cannot say the same of Subaru Pacific. After months of waiting for resolution, when I finally came in for routine maintenance and to see my car restored to what it should have been at sale, nothing changed. On top of that, waiting in the dealership for two and half hours, when I was told it would be an hour to an hour and a half, wasted my time. I initially thought this surplus time was to ensure that the necessary repairs were made, but it was only after waiting for so long that I learned no attempt whatsoever was made. Why did it take so long, and why are things as serious as a malfunctioning buckle not viewed with the expediency and importance they are owed?
I had a great experience with Rey at Honda Service. I brought my car in for an oil change, and the team was honest, helpful, and never tried to upsell me on unnecessary services. They even discounted my bill because the appointment took longer than expected, which I really appreciated. They reassured me that my car was in great condition, and I left feeling confident that it had been well taken care of. It’s refreshing to find a service department you can truly trust. Highly recommend!
Always professional and answered any questions I had.
The profesional persons working there.
They fixed the car play. Very satisfied with the service.
Advisor is always willing to help, prompt with great communication throughout the visit, and every visit has been amazing.
Great place. Johanna is terrific.
Hospitality would have been better!
Service was prompt, and "downtime" was accurate and brief. Subaru Pacific is such an excellent dealership/service center that I usually plan some quick business calls and maybe some catch-up reading while waiting for service.
Finish job on time. No delays!
I truly appreciate the care taken by Jay Aviche.
Very helpful. Chris is great.
I received excellent service
Questions answered
Personable and well-informed staff (Brett); timely servicing Expensive, but I tend to trust the dealer.
Excellent service, fixed right the first time & promptly! Thank you team!!!
You have not yet disappointed me.
Very customer oriented. Friendly staff and accommodating.
Had an inspection prior to purchasing a vehicle. Steve and the other staff that I interacted with were very professional and knowledgeable. I felt comfortable asking questions that I needed to ask, I did not feel rushed, and I would recommend this location to Friends and Family.
That Susan is a one of a kind. Thanks again.
All went as planned it was for a recall
well done, on time, and I came in with a tech/Starlink issue that took roping in a tech specialist, but it got done, same visit
I had a positive experience with the service department at Santa Monica Honda. The general manager, Matt, asked me to bring my car it to check out the problems I had after the purchase of my car. When I took it in, Justine took great care of me and making sure the serving of my car was done in a timely manner and all issues were resolved. Joaquin, the salesperson that sold me my car helped with another issue. All problems were addressed and I left feeling that I had been taken care of properly. I highly recommend this location. It was a good experience.
Tony ,the service writer,was great ,and i didn't have an appointment,and they took care of me pretty fast. Loved the coffee machine. But no snacks. They use to have snacks to eat ,for the customers. The waiting room was clean and nice. Thanks forbthe great customer service.
Walked me through the in & outs of my warranty repair and really made the extra effort to make my Cayenne new again. I've worked with three separate Porsche dealers over the years and my experience with Porsche South Bay has definitely been the most positive one.
Friendly efficient professional service. Did not unnecessarily upsale. Answered concerns and gave options.
I like my service rep BEN BLADA. He's always very knowledgeable, efficient, courteous, and professional. He makes the experience easy, I think Subaru of Pacific technicians and support staff are great.
unfortunately, Pacific Volkswagen is near me. So, I have no chose but to use them. I would rather deal with McKenna Volkswagen Cerritos. It's too bad that Pacific VW has no other competition in this area. My preference would be not to use Pacific VW; however, I am stock.
I had a very good experience
Always great service , thanks Ben for the professional . Servicing my car last six years always a great experience
The sales lady we worked with exceptional. Time spent at the dealer from the time we got there until the time we left with a new car was 3 hrs.
I had a great experience with Pacific Volkswagen for my 2017 Tiguan that was overheating. Susan Anh was a great help and I appreciated my service!
All went smoothly. No Issues.
6 hours start to finish, no warning phone call
They recently contacted me to let me know my Truck wasn't smoged and expect me to take the day off of work to go down there for a smog check. The communication between myself and the dealership is terrible.
Amazing experience
Extremely expensive. Takes a very long time 4-5 hours to do oil change
Wonderful service, kind advisors
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