Service was quick. I am not able to submit unless I write more. It's like high school.
LAcarGUY customer reviews
All dealerships · 3496 written reviews · Updated 2026-11-13T14:01:35.993Z
Very convenient
It said on the invoice that they filled my tires with air. They did not. They were at 30 PSI when they should have been 37/38. I wonder if they did anything at all.
My service writer Alex F. was terrific. He kept me informed on the progress of my car as i waited. The waiting area & restrooms are very clean. The service dept. property is very tight but efficient.
The service was quick and they worked on my car with great care.
great service...good waiting time, courteous advisor
Great customer service and they have a nice waiting area, especially for the little ones.
I have mixed reviews about my experience. I went into the dealership with credit approval from my lender and found the car I wanted to purchase. I gave them authorization to run a hard inquiry on my credit for one lender. The general sales manager did not follow my instructions and there ended up being eight hard inquiries between two credit agencies on my credit report. I was so upset I didn't even look at the third one. The general sales manager told me that I have good credit so I shouldn't worry about it, which was offensive to me. The next morning, I had at least five banks call me because I had a fraud alert on my account. They were all trying to verify that I had submitted a request for a loan, which I had not with those banks. I called the credit bureaus and they are unable to remove the inquiries from my report even though they say because they are inquiries run within a short proximity, It really only counts as one.. Nevertheless, it's going to be on my credit report for two years. I would not do business again with them because I don't feel like I was treated well as a customer with regard to my credit. I have voiced my concerns with the dealer and left multiple messages. I have not been told anything that the dealership is doing to remedy this situation.
Went in for a warranty part that failed. No loaner vehicles and terrible experience with Hyundai. Absolutely ruined my perception of the brand.
Quick service and good communication.
I always find the customer service outstanding. When you are treated courteously with respect it shows that approach to training was internalized.
Brandon was incredibly helpful, professional and cheerful.
i always trust them and they're as quick as possible
The person Justin who helped me was absolutely amazing. He answered my questions and was great!
Very good dealer nice personal thank you everyone who helped me
Fast and efficient. It was an easy process.
Terrible. Ripped off. The service broke my car and asked me for more money to fix it. Unprecedented.
Quick and efficient with good communication.
The whole experience was great! The service advisor was awesome!
Excellent service; tell customer your process & billing process.
It was a great experience start to finish.
Excellent service! Susan was very easy to work with and helpful.
Every thing happened just as it was presented to me.
My experience purchasing a vehicle from Hyundai Santa Monica was extremely disappointing. Upon arriving at the pre-owned lot, I was ignored multiple times by dealership staff and had to actively seek someone out to obtain assistance. While Jessica eventually helped me with a test drive, the overall customer service experience was inconsistent and often dismissive. During negotiations, I observed another customer being offered multiple incentives and discounts while I was ...
Always painfully slow and unresponsive. I have never gotten my car back less than 3 hours after their estimated pick up time. Last time I got their at the estimated pick up time and after checking in, it took the service desk person 40 minutes to come back to me and let me know my car JUST had gone up on the lift to get serviced and would be ready in 30. They also always "run out of time" to give me my free car wash they repeatedly have offered me due to repeated timing issues as described above. Their waiting room is bare bones and they won't give you a loaner so plan your day accordingly. If it weren't the only close Hyundai repair shop to me I would go elsewhere.
Manfred, the service representative, was great! He kept me informed and updated with the status of my vehicle and even gave me a loaner during the time my vehicle was in service. Doug, the lead technician, who was able to duplicate the issue with my vehicle, was also fantastic and super friendly.
Good service. Friendly advisors.
Everything was addressed and handled in a professional and timely manner.
good service, good communication.
I like that most services take only a few hours at most. I wait in the lounge and get my reading done. Like that they have set out a few things to snack on.
Great experience! Everyone was professional and attentive with every detail. Christopher has been a pleasure to work with during my car service experience. Appointments are easy to make and the timeframe for service is excellent.
Thanks everyone for yesterday servicing my car.
Great service advisors Speedy service
They did not rotate my tires, even though when I may have a bubble in the front tire, I still didn't understand why they didn't rotate the tire from front to back
Subaru Pacific takes great care of my vehicle. Every service I've had on my cars, I'm on my third lease, was done in a timely manner and the free car wash is an added bonus.
Staff are excellent and always on top of it.
I love Pacific Volkswagen! I know a lot of people don't get their cars serviced at a dealership but I find Pacific's service department to be amazing. Susan Ahn is always super friendly, helpful and communicative! .
I truly hate this service center and only go because it is the most convenient to my home. I have been twice this year alone to have them address open recalls on my car and still have not been able to complete all of the open recalls. Their communication is horrendous and there is no consistency between service advisors. I do not recommend them at all.
good experience. they did my 6 months service, but my vehicle had a recall due to a software issue (Frontend collision warning).
Advisor was amazing. Looking forward to working with Armando again.
great service car ready when promised
The service was fast and of high quality. The people are fantastic!
Honestly was a very frustrating experience. The individual who helped me was very kind. However, what really disappointed me was how they treated my car. The mechanic who drove it into the parking lot for me to pick up drove so aggressively that the front of the car scraped the pavement. When i entered my vehicle, there were dirt stains everywhere. Additionally, I’m not sure why but the amount of gas in my tank decreased significantly without anyone telling me. Will not be going to this honda every again. Genuinely so disrespectful
I like when they send a video of your car and explain what needs to be done.
Hello, I always have good customer and fast results
Very poor communication. Quoted price changed multiple times. How can the price of a simple oil change vary by 50%?
Prompt and friendly service.
Steven in the service department is a rockstar, I am so appreciative of his help getting my car fixed. It’s people like him that keep me loyal to Honda dealerships for my maintenance and service needs. Thanks, Steven! I am, however, highly skeptical of some of the service recommendations I get and speaking to Jeff (one of the service managers) was NOT a pleasant experience. Please don’t stonewall when your customers have concerns!
Nice waiting room with a view!
Susan Ann is the best service advisor! She is the only service advisor that we see at Pacific VW.
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