incredible service Carlos was phenomenal
LAcarGUY customer reviews
All dealerships · 3496 written reviews · Updated 2026-11-13T14:01:35.993Z
It was great Service
I’ve been taking my Honda Civic for service here almost since I bought it in 2017. I purchased car from the Culver City location of Honda.It’s such a great car that I’ve only ever needed oil changes. Service time is usually about an hour or so, but can take up to 2 hours. I guess my only quibble is that the service agents always seem to change quickly. Justin, the current agent is excellent. You can usually find coupons on their website for services as well. Very happy with service to date.
Part arrived in a timely fashion and my car was ready when Tony said it would be. Plus the have nice caffe machine. Thanks
My service advisor Tony was very helpful and kept me updated with what I needed to know. I needed to replace a my reverse button and he made it easy. Thanks
Always excellent service. They never try to over sell or make me feel bad if I can't do a service at the time. I will never take my vehicle any other place.
Everything done on time as promised. The service advisor was courteous, informative and efficient.
It took a few hours, but the software update recall got done!
Staff is helpful good deal end bhavior
Great team - friendly and efficient
The staff was ok the vehicle that was shown to me was dirty inside and out the car had scratches on the driver side of vehicles do a accident which staff was not aware of, I didn’t buy the car because the price came out to more the the value of the vehicle
Manfred gave great service - fast, informative and very courteous. Thank you!
Service was speedy and seamless with all car needs addressed. My service provider, Christian, gets a 10-10!
Punctuality and carefulness. Staff is always attentive and cordial. Make us feel welcome
My service adviser was knowledgable, clear, and helpful.
Chris was a GREAT service rep!
Got seen quickly, car was ready fairly quickly. The service area is clean, folks are friendly. The only issue is that they don't open the driveway until after 7am, and that means waiting in the street where you might get rear-ended as speeding cars try to get out of the blocked lane. They really ought to open the driveway early, I can't see the harm in it.
Great all around buying experience. Kai was super helpful and I continue to feel well-supported thus far post-purchase. Highly recommended.
The service and sales representatives were all professional, knowledgable. friendly and a pleasure to interact with.
Big shoutout to my service Advisor Brandon! I had a completely stress-free experience thanks to his clear and professional communication. He really takes the time to explain everything without any pressure, and his great attitude makes a huge difference. He's hands-down the best service advisor I've dealt with, and Subaru Pacific is lucky to have him on the team!
The staff is awesome. On time.
The only thing I did not like about the service is that they moved my seat, my mirrors, and the steering wheel . Since there is no "Memory" feature in my Subaru, it takes a while for me to get back to my preferred settings with trial and error required.
Service was quick, but not complete. After installation of the new air bag, I asked they check the airbag light on the dash and turn it off even if it was a separate charge. This was not done even after the service writer said he would check it out as I was there to pick up my car.
Excellent customer service. Price too HIGH.
Christian and I had a few bumps along the way with my recent service, but ultimately he took amazing care of me and provided exceptional service. Most importantly, he listened when I had concerns and made sure to address all of my needs. In the end, he went above and beyond my expectations and for that I will be a return customer. Thank you!
Timely service.
Jesus was helpful, had a great experience. We love our new Atlas!
Very bad service .Did nothing to solve problem.Vehicle was returned without washing
I took my 2024 Honda Prologue EV to Honda Santa Monica for a mandatory software recall update. When I scheduled the service appointment, I was informed that the update could take most of the day or possibly even until the following day to complete. At the time I dropped off my vehicle, I asked whether the Service Department would be able to both charge and wash my vehicle before pickup. Initially, I was told they could offer either a vehicle charge or a wash, but not both. I was pleasantly surprised when Chris Magano, my Service Department representative, contacted me to let me know the update had been completed and that he had arranged for both services to be done. Fortunately, the software update was completed thoroughly by mid-afternoon, and I was able to pick up my vehicle later that same day. I appreciated the professionalism, communication, and extra effort provided during my service experience.
If you need to get your Honda serviced, this is the one to go to. Staff is knowledgeable. Everything is done in a timely manner no hassles. No Overcharging.
A very professional experience. No high pressure upsell just come in for routine maintenance got checked in fast without issue. Good experience
The worst service ever! 1500 dollars and I don't even know what they did because no one explained it or walked me out. They just handed me my keys and pointed to where my car was! Terrible!!
Quick check-in. Professional service people. Quick turnaround. Good communication.
I haven't decided yet on the Hybrid model I preferred from different car manufacturers.
Unfortunately, the service representative was ill and had to leave work. I was waiting for a text from the representative that my car was ready. After 3 hours, I still didn't receive one and went to his desk to check. He wasn't there and I asked another service rep to help me and he was able to take my payment. There was no information about the inspection and if the car needed anything else. The oil change and tire rotation was completed. It would be helpful to have another rep take over the customers for someone who goes home sick. If I hadn't gone up to the desk, I suspect I would have waited longer and never received a text until I went up to the desk to check on it. I understand that an employee can get sick and has to leave work suddenly and that could result in a longer wait, but it would be helpful to have someone else help out.
Kevin Reyes he was nice I'm happy for the service I recommend hem thank you very good service
The woman I worked with was great! Pleasant and efficient.
What I like: service managers make it easy to get my car serviced. They keep me informed and the work is always good.
Had a great service experience at Honda Santa Monica! My service advisor Justin Lee was great and patiently answered all my questions in detail.
easy to coordinate parts purchase and install. friendly and efficient service. walking distance to metro K Line so easy to get to/from work while car was being serviced
thank you.... for a good service
My service advisor Jay was so helpful and took very good care of me and my RAV4!
good customer service , attentive, listened over all got taken care of
My technical advisor, and the people in the service department are very professional, and respectful.
The people I interacted with were friendly and seemed knowledgeable. My car was completed earlier than expected.
They always provide a high, quality & honest service that customers like coming back
Great service. Quote was fair and completed quickly.
Susan is the BEST service rep. She made sure that the car was repaired correctly and let us know exactly what was wrong with the car. She really cares for her customers and Pacifica's service. Thank you!
Too expensive and even though I got a "discount" I'm not sure I actually needed wha I paid for and I know I could have gotten it cheaper elsewhere. BUT I have a beautiful but very hassle filled Mirai so what should I expect! It's the best & worst car I have ever had from Toyota! Oh well
Fast knowledgeable Helpful . Easy to do business with
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