I was not pleased with the customer service and dishonest recommendations for service on my vehicle. Upon a second opinion, I learned I was given false direction on how to resolve an alert on my dashboard.
LAcarGUY customer reviews
All dealerships · 3496 written reviews · Updated 2026-11-13T14:01:35.993Z
Hhhhhh hhhhhhhhkkkkkkknnnnnn
My Customer service representative Alex, did a great job both days I was there. I appreciated his courtesy and his efficiency.
Had no problems and clientele were friendly.
Our 2018 HRV hit 50,000 miles, so instead of taking it to our neighborhood mechanic who does our routine oil changes, I took it to Santa Monica Honda. They did all of the necessary routine maintenance for a reasonable fee and let me know about some items to keep an eye on moving forward. Initially I was skeptical but Jeff the service manager called me to explain the future recommendations and sent me a detailed video of my vehicle that showed everything and cleared up my concerns. Thanks Santa Monica Honda!
Steve Recinos is a very reliable, honest customer representative. I am always glad to work with him. I can highly recommend him for any kind of assistance.
addressed everything that I needed
So glad that the diesel specialists are able to service and find parts for my 2003 Golf C.Blanco the service advisor and Esteban the "dieselmeister" worked hard d to get it tuned up Thanks !
Service was on May 8th. Said they Topped Fluids, Low Washer Fluid Light came on next day. Took back, they put some washer fluid in.
Great service! All done in a timely manner.
Joanna is the best. She explains everything clearly and is so knowledgeable.
Car still the same they didn't fix the seat belt
Really nice people and great service
Everything went very smoothly and I will definitely return back to that dealer for service if needed
Excellent and prompt service!
Great Service Team in Santa Monica Toyota
I had my first visit and great experience at Honda Santa Monica. Rey was extremely friendly, professional, and helpful. He helped me so much with fixing my tire and made the whole process easy and stress-free. Excellent customer service and support!
There is nothing I did not like! My service representative Keoni was wonderful and very efficient in getting my car serviced in a timely manner.
Service advisor was friendly and knowledgeable. Dealership was clean.
Great service! Communicating with customer could use some improvement.
Tire pressure is completely different on all 4 tires. Maintenance sign came on.
Fast, efficient, friendly service with no upselling of service.
Oil changes and simple maintenance are overpriced
Christian was exceptional! He graciously explained the service options, the pros and cons, and the prices. WELL DONE!
Trust & Professionals The Crew is Spot-On
My service agent was helpful with suggestions. Not pushy. It was a busy day and all customers were taken care of in a timely manner.
Courtesy and welcoming staff. Oil change and tire rotation was approximately two and one quarter hours. Seemed a little long. Will see you for my next service. Location is close to home as we are new to the area, very convenient. Robert Thornquist
Susan is awesome!!! She always takes great care of us!
Christopher provided excellent service and was very professional and helpful ;)
Very easy and smooth. Also, a very nice customer waiting area and amenities.
Ended up purchasing a used car from Subaru Pacific. They have a beautiful showroom and a great selection of cars. Reach out to my guy John Stewart. He will take good care of you.
Missed that my rear shocks were busted, missed another tire leak
Service was fine. The only problem was lack of communication. i was not informed of the status of the service.
Service people were friendly, service was completed in estimated time.
Employees were Helpful and kind
Felt like it was under new management, unfriendly, stingy and inept.
Excellent and efficient with friendly support and communication
Manuel was not helpful at all. Extremely rude and kept making inappropriate comments.
Everything went well with the battery warranty. They changed it without hassle.
Justin Lee was really helpful. Super smooth experience.
There was nothing to dislike. I've been the twice and it was a hreat experience both times. Manfred is a great Service Advisor.
Just a quick service check up.
Smooth and straightforward visit. The check-in process was quick, and the wait time was minimal. Everything felt organized and efficient.
All the work was done as promised and on time! Very good experience
Fantastic! Support was amazing. No pressure, flexible and accommodating .
Great assistance from Manfred. Thank you so much. Always nice to get a car wash with my services. Same day appointment & waited a couple hours. This location has espresso machine which is nice bonus while waiting.
They wanted me to make an appointment, and when I got there, and when they asked, I told them I am not buying this week, or for a few weeks, they wouldn't let me drive the car !!!! I wasted time, and made an appointment for this ???!!!! Not to mention, their asking price was almost as much as a new one. I won't go to that dealership again !!!
Great Carlos was my service advisor
Super great service Alex is my service advisor
This dealership never worked with any military or the military banks like Navy Federal. Besides not being military accommodating rather than friendly, I was very interested in the vehicle they had. Sales person was okay but I felt nothing about the price was transparent. I never once saw the manager who was giving them price and the conversation I had with the sales person felt as a scenario base rather than the actual out the door price for the vehicle. After halfway signing the paperwork I stopped to confirm the price I was told and was told to come back the next day. The manager said he never agreed to the price I was told, but again I never seen this manager once. I felt I wasted a lot of time this dealership is 50 minutes away and I gave up. I wouldn’t buy here or recommend to anyone.
Filter by dealership or source
All dealerships (3496) Genesis Santa Monica (68) Honda Santa Monica (463) Pacific Volkswagen (619) Hyundai Santa Monica (391) Kia Santa Monica (5) Porsche South Bay (93) Lexus Santa Monica (40) Toyota of Hollywood (11) Toyota Santa Monica (394) Audi Pacific (11) Subaru Pacific (1000) Subaru Santa Monica (401) Car Gurus (118) Carfax (2892) Dealer Rater (11) Google Places (475)
API default date coverage; no explicit date range requested. Coverage is limited to reviews supplied for the configured locations.