beautiful service. In and out in a manageable time
LAcarGUY customer reviews
All dealerships · 3496 written reviews · Updated 2026-11-13T14:01:35.993Z
Thorough service and friendly response
I didn't get a chance to visit the car dealer. I didn't get a response from the sales team right away, and the car was sold the same day I reached out.
The Best Service Advisor in my repair history!
Great team and service completed soon that expected
Hate it when you force me to write something. Next time I check the don't recommend box.
Fast, easy and professional!
Excellent service & quick turn around
Moises Betmudez was very polite and listened to all of my doubts about my CR-V.Took my car in and was ready just when he had said!!!Will definitely come back!!Thank You Moises!!!
Finance Manager Wendy attempted to take $1,000 from me and were missing in the contract. I CC all managers in my email and no one apologized.
Everything done in timely manner!
Hi I had a front end alignment and it's still going to the right
The repair estimate took longer than expected, which was discouraging. Additionally, my car was returned in a dirtier condition than when I brought it in.
Friendly and quick service. I had the intermediate maintenance.
Everyone is really friendly at Pacific VW and they did a great job servicing my car. However, since I had an appointment at 10AM for just an oil change, I was very shocked when they told me it would be 3-4 hours wait. I was scheduled to meet a friend for lunch so I let her know I would be late. I understand that they did the full 10K service even though I have only gone just 4K miles, but an oil change should not take that long. The team did rush it; it was done in 2-3/4 hours. Appreciated that.
Good service, great staff, got it all done on time and as promised.
Service was excellent
Christian was great. The techs were sloppy, did not include inspiration report or the service reminder sticker.
Work has done fast and perfect. Very satisfied.
Service representative Emily Garcia was very helpful and informative. All service performed competently and quickly.
3hr service to fix recall. Did a full service check for free. Great experience.
Speedy and nice lounge to wait in
Brandon keeps his customers updated, and aware of the vehicle's status
Awesome. Going back as needed.Have nothing more to say. If you insist I wont fill out this survey again.
Advisor was helpful and explained things. I felt I was being dealt with honestly.
accuracy diagnosis, however the Mirai Tech erased my SXM account and did not tell me. He should fix the problem before I picked up the car. Now they want me to bring it back in but cannot tell me they know how to restore my paid subscription
I was very happy with the person who took care of the paperwork. He was both helpful and personable, and I’m appreciative. The check lists of what was done was professional, and I’m glad for all that was done. Thank you.
Mill was excellent!!
In and out thanks to Luis Great service advisor. Don't have anymore to say or write. Henry Bayhi
I specified asked to fill the liquid for the windshield wipers sprayer The sprayer does work. The idea is to have it work. This is the second time.
Fantastic service from Steven R. and service team!
Great customer service from making the appointment to picking up the car. Service Rep kept me informed of repair status and expected completion time. Diagnosed and resolved a problem missed by another Subaru dealer.
Scheduled on line and was able to get the car intake done efficienlty and get a rental car as the updates and recalls took 2 days. The only odd thing was the automated system thought that I missed my appointment
Quick turnaround. Great customer service.
Susan is always top notch when it comes to taking care of us
Service advisor, Susan was outstanding. Appointment was on time, excellent communication, and car received on time.
Everything was perfect. Great service
Excellent customer service and very timely.
Was out of State so wet never connected to set appointment the audio is now sold
Fixed radio issue by replacing whole unit. At the time found cam oil leak and fixed it all under warranty with no cost. Big job and I had not seen any leak on my own. They could have ignored it.
Got in and out in less time than expected. I had concerns about a recent alignment. Was able to go out with tech to drive the car to see if issues could be duplicated. Appreciate that service advisor did tha.
Subaru Hawthorne provided great service!
I took my car in for first oil change and care check. Wait was one hour and I stayed in the waiting area. It was nice to have comfortable seats with coffee machine and plenty of charging station for phone or lap tops. I was disappointed that car wash service was out of order but over all I had a pleasant experience.
Everything was perfect as usual
The staff was friendly, helpful and efficient. The only suggestion I would make is if the mechanics change the dashboard settings to obtain data, that the dashboard be returned to its original setting. Otherwise, first class service from Toyota Santa Monica.
I love Honda Santa Monica. They're all great. My only critique of Honda in general is that they discontinued my HRV from 2019. The new ones are too big! Please bring back the old size!
Excellent mechanics and very thorough service advisors who are happy to review the findings with you and things to keep an eye on. Very caring, very good communication, prompt professional service
Great, quick, and helpful service.
the service I had was finished quickly and the I was kept informed about the progress.
Christopher in the service department is amazing. Very knowledgeable and very communicative and extremely helpful. He was just great!
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