Professional service advisor; reasonable price; courteous; good updates.
LAcarGUY customer reviews
All dealerships · 3496 written reviews · Updated 2026-11-13T14:01:35.993Z
They went above and beyond in customer service
Efficient and friendly service. Great team work and overall thoughtful and caring customer service.
Staff was very accomodating, paperwork done quickly n actual work done on recall issue funished in a jiffy. Very satisfied.
Service advisor was efficient and professional. Very helpful in many ways. Car ready when promised.
Great experience and communication
Love my new car very much! :))))
Great service, amazing people
Very disappointed with my recent service at Santa Monica Honda. I paid $1,100 for an oil change, one new tire, and suspension work. Immediately after pick up, the low tire pressure light came on. When I checked, three tires – including the new one – were under inflated, and one was overinflated. Basic safety checks were clearly missed. I also left a voicemail message for my service technician Christopher Magana to address these concerns, but never received a call back. This lack of follow up further added to my frustration and reflects poorly on customer service standards. In addition, for the price paid, the level of care and lack of follow up is unacceptable.
Subaru Pacific team members are always professional and willing to help and explain to you what type of Service your car is due for and explained the prices. Keep you updated through your phone app.. make sure you make an appointment
I have trust issues and the service staff are always pleasant genuine and low pressure. Great staff Brianna and Ryan! and the guys who pull out your car when service is complete...very nice!
Susan is an incredible service advisor. So kind and professional. Always going the extra mile!
Taidy is wonderful ! She was really helpful
Luis is always helpful, courteous and honest
Super helpful amazing staff in service. Highly recommend this dealership they care about their clients.
When I got my car serviced, the battery cable to the positive terminal wasn't attached properly. My car battery kept losing power. I went to have the battery checked thinking I needed a new battery at a car parts store and they told me the battery was fine, didn't need changing. A friend of mine checked it and found the loose cable and fixed it.
no comment no respond not recommendation about next services I didn't like it,i had appointment waiting time discomfortable, I dot go there any more
Technical Rep very easy to work with, knowledgeable, and very friendly!
Timely service close to home. Was able to drop off on Sunday and pick up tiesday.
Just received an email that the service was incomplete.
Repairs done on time & weel done
Everyone friendly and respectful
Excellent service, including complimentary rides from and to dealership, and reasonable prices.
IT WAS A GREAT EXPERIENCE. THEY TOOK THE TIME TO EXPLAIN THE PROBLEM, WITH THE CAR AND WHAT THEY RECCOMEND NEED TO BE DONE.
The timing was right and I was taken care of at the time of my appointment. t
The communication was great. Great service.
They couldn't find what caused drain the battery They guess maybe was electrical issue
Awful. The worst service I have ever experienced
Quality service done quickly.
Always have subaru diagnosed and repaired by dealer you purchased from. I went to a smaller subaru dealer and no diagnokstic mechanic available. Subaru Pacific did a great job and am confident in my travels.
THEY ARE AWESOME!! HIGHLY RECOMEND THIS DEALERSHIP! I HAVE BOUGHT 4 CARS FROM THEM.
I liked that a rental car was provided since it turned out the car had to be left over night. Ryan was very responsive and helpful. I was annoyed to discover that even though I had made it a point to specify that I wanted the factory recommended tire pressures of 35 front, 33 back, I discovered when the instrument panel started showing tire pressures that they were reading 36 on 3 and 37 on a fourth. Air pressure pumps used to be simple at service stations, now they charge and often do not work.
Rey is super friendly and helpful in the service department! Good communications
Efficient. Staff exceptionally nice.
Great customer service! Friendly staff!
They charged $700 for a 40,000 mile service, they didn't put enough oil in the engine, so the next day the low oil light came on . They didn't call me back when I complained.
Professional staff and great service.
I had awesome experience at Santa Monica Honda . Went in to only test drive a car . Drove off vehicle I felt comfortable and safe in . The staff was very friendly and helped me all the way out . Thank you Santa Monica Honda . I’m very happy with my Honda !’
I have not bought a car for a number of years. Was looking for a mid-size hybrid sedan. Saw a vehicle the dealer had listed on cargurus.com, it was an excellent price & had the upscale limited package I was interested in. I went thorough the site & received an email immediately & reached the salesperson, Evie, the next morning. She was readily available that day, but I went in the following morning. During the purchase I was offered the dealer options, but not with any pushy or hard-sales tactic. The car was ready for the test drive. Didn't have someone to drive my old car home, the dealer provided transportation for me to come back & drive the new car home. When I came back to pick-up the car, it was washed & serviced. I cannot say I had the same pleasant experience when I had gone to Toyota & Nissan dealerships, before Hyundai. This dealership is really outstanding & made me feel that my satisfaction was their #1 top priority. Evie listened to my requests & had the nicest disposition & demeanor of any car salesperson I have ever dealt with-extremely professional & well-spoken. I am a100% happy customer and will return to Hyundai Santa Monica for any future needs. You cannot beat the warranties and the high-quality build of their cars. I felt the Hyundai Sonata Hybrid limited rivals some European luxury sedans & this dealer further enhanced the experience, could not be more pleased. I love my new car.
Service was good, but price as usual was too high. Only use the dealer service center for things that cannot be done by anyone else. They wanted to charge me $1000 for new tires, I went elsewhere and saved nearly $400.
Really appreciate the top notch evaluation and expert service and support including yearly updates on my vehicle as they occurred.
Punctual and clear communication
Efficient service, courteous associates. I had found a coupon online for the dealer service department which saved me a lot of money on the routine service.
excellent customer service and car completed to my wishes.
Service time provided approximately 2 hours at 0845 completed time of delivery 1150 almost 12 noon. Tire pressure light came on while driving. I received assistance to reset after paid service. Very displeased
Although it took a long time for my service to be completed, I was satisfied with the results, recommendations and customer service I received. It seems the delay was caused by a elongated download issue.
Love the service hate the prices
Pacific Volkswagen makes it easy to take care of my Jetta. I make an appointment, drop off my car, get a ride home, then pick it up when promised. The work is done on time and it is done correctly.
Thank you to Moses, my first service for new car was great and fast. Thank you to Joaquin for assistance and help.
Services representatives were all courteous, attentive, and thorough.
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