Very personable efficient service. Wished the dealership continued with Uber service.
LAcarGUY customer reviews
All dealerships · 3496 written reviews · Updated 2026-11-13T14:01:35.993Z
We brought our Forester in for 1 specific issue, which now indicates a new battery is needed, however, the service technician gave us a "laundry list" of other services which are unnecessary at this time especially given the vehicle has only 28,799 miles! The total estimate was more than $1500!! I don't appreciate this type of "up-selling
The service Advisor was great! the rental car provided not so great. I had an appointment which included a loaner, yet they ran out of cars and I had to wait an hour. Once I got the car, it smelled from someone smoking in it along with a stained back seat and paint splotches on the passenger side
Super efficient. Susan was my advisor. Great service. Very pleased
Answered all my questions, turned the car around quickly. They are moving into a new center, so the customer waiting lounge is pretty bad right now.
EXCELLENT !!! THANK YOU !!!
The advisor was very helpful, but the rotation was not done well and one tire was not properly inflated. I returned the next day to have the tire reprogrammed which was done, but the tire that needed more air was not inflated as requested. I was told it had been done , but it was not. This is a minor thing but inconvenient and disappointing.
Good communication; the car has a smell persisting from the work performed
The service dept., as always, very professional and my service advisor, Susan Ahn, if she were not there I would probably buy another make of car, she always goes the extra mile.
Excellent service. I love to come to this location.
Great communication. Attention to all details, big, small and infinitesimal...
very prompt and orderly. attempts to upsell were kept to a minimum but still made per "factory recommendations". Very disappointing that they have terminated shuttle service to nearby destinations via Uber or Lyft
CUstomer service was great amd on time..
I had an issue with a tire and they were very helpful and professional.
The service was good. ..
Had a great maintenance service at the dealer they gave me excellent service and provided detail information about my car and provided video of items that were being handled a 360 detail service.
I was very disappointed to hear this dealership had stopped their courtesy Uber service for customers recently. I did not know this when I made an appointment and would have planned a different time to bring my car so I could wait. The focus on automation and apps in recommending and approving services also seemed to result in less friendly customer service. Just felt it was trying to move me forward. Customer service has definitely gone down from my previous visits.
The service guy was nice. Toyota wanted to rip me off $1700 for service and parts which I didn't need all. I took my car to my body shop guys and All I needed was a new battery. Cost for service and parts $239!
Had car for 4 days. Didn't do a good job of keeping me posted. Didn't put paper down so light gray carpet was soiled. I keep it perfect.
Subaru dealership always provides great service. I do wish they would run diagnostics instead of only visual inspection so that one could tell if some repair was imminent considering the vehicle was already 6 years old
Had an excellent service with Marisa Garcia polite, friendly, cheerful, respectful worker.
Manager and service rep were very helpful.
Susan provides the best customer service that I've ever experienced She is the consummate professional who hears, sees and always supportive if Pacific's customers Simply put, she is such an asset to your dealership and she's down right AMAZING!!! Thank you Susan!!! Tracey Bledsoe-Brewer
Taidy Garcia is always a great service advisor, but the tech who worked on my car forgot to replace an oil cap underneath, and the oil made a mess on my garage floor overnight.
I got in the same day I called, on a Saturday! and the oil change and tire rotation was finished in 45" Outstanding!!
Had an appointment. Service took 6 hours. Service light remains on.
Good service jay take care my car very good
Excellent customer service!
I have a white color 2018 Subaru Impreza. I brought my car in for a new gas filler door. They installed a "black" color gas filler door. How would you feel? Yes, not satisfied. Their response was really lame. Customer satisfaction? Zero!
I'm always seen on time without pressure to do things that aren't required.
Excellent service technician. Good communication.
Pacific Volkswagen is the best :-)
Very fast efficient and friendly service.
The personal at Pacific VW are always very good. My only complaint is the cost to get my vehicle serviced and fixed.
Fast and efficient. A very comfortable service wait area.
I am assured I can rest easy knowing my car is in good hands and Pacific Volkswagen does a thorough inspection and service.
I needed a replacement part, and it was there and installed. The job was finished as promised. Thank you.
Great service , customer service was on top of the communication and kept me update on the progress
Exceptional as usual. They always exceed expectations
Agents/staff were courteous and friendly. They were informative and helpful in explaining what was to be done and what the estimated costs were.
I've been ill and had to put my car search on hold. Once I recover, I will resume my search
Well taken care of. Thank you Pacific VW
Great service. Gave my daughter a loaner car so that she could make it back to campus for class.
Blamed dmg on me and tired to get me to pay. Went to another dealer they fixed under warranty.
THIS WAS MY FOURTH VISIT FOR THE SAME PROBLEM AND i AM WAITING FOR A PHONE CALL FOR AN APPOINTMENT TO FIX MY 2024 CROSSTREK
Everything great, best service, good people
I did not get satisfactory service. Very unhappy.
Excellent service and absolutely seamless.
Excellent work was done !!
Great customer service! Comfortable atmosphere.
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