The car required a software update. It was updated however the wait was terrible 2 hours and 40 minutes
LAcarGUY customer reviews
All dealerships · 3496 written reviews · Updated 2026-11-13T14:01:35.993Z
Both Jackie and Chris were very helpful.
Slow, not equipped or trained or ready to service or fix new Genesis cars. We would not return to this location.
I've bought 2 cards from them over the last 15 years, so this was very disappointing. The oil was changed and the battery serviced, but cost too high. Also, they wanted $240 just to investigate why the stereo died, not including any repairs, so I declined. Santa Monica Subaru service nickle and dimes you now - they used to be much more customer-friendly. I may look elsewhere for future service.
Charged me 950.00 inspection fee when I bought out my lease.
Very polite team, but unfortunately they recommended services for me, which I didn't need. The cost for these extra services were almost $1000. The sad part is, that I noticed on the undisturbed level of dust, that they didn't even check it if I really needed that service or if it was anything wrong with it. This is this first time this happened, and I've taking my car to them for years. So I am disappointed, but hopefully this was a one-off bad experience.
I have worked with both Jackie and Chris. Both of them were great.
Great customer service with knowledgeable staff.
I have reason to believe they are just resetting my dtc codes and my car is left unsafe
Well taken care of! Great service, friendly staff, and everything done quickly and as expected.
My experience is always pleasant and I appreciate my service advisor Marissa who's always keeping me in the loop.
Quick and professional. However, very pricey. Luckily, it's only a twice a year occurrence...
Quick and efficient. Delivered as promised.
I will not waste more of my time for this by bringing it back. The washer fluid port on the left side was knocked off somehow and the right side was low in flow. So I took it in for replacement. When I tested it out after getting home, the right wiper fluid nozzle, which was supposedly also replaced, is still weak and not spraying properly. Either it wasn't replaced, or replaced incorrectly and not tested for function. Since the original quote for this work was over $800, then "discounted" to over $400 if additional work on the car was done, I would expect better. The actual person who did this work makes them look shady and unethical.
Good service professional
I feel that the technician that was service in my vehicle did pretty good as far as tidying up the muffler, but as far as checking everything I was not satisfied
Excellent team and vehicle. The Veloster N is an amazing car!
Attentive and respectful service team
Always very thorough and communicative. Incredible customer wrbhce!
The absolute worst!!! Went in for tire rotation, left it overnight. The service wasn't performed, and someone at the dealership took my car for a 30 mile joyride with 2 friends and used half of my existing charge. Service manager couldn't care less. DO NOT DO BUSINESS AT THIS DEALERSHIP.
Excellent. Always helpful with questions, service was performed perfectly and I really enjoy the video of the car service!
The service advisor, Art, was very helpful.
The service advisor was ready for me at the appointed time. He was very knowledgeable and answered my questions. The loaner car was ready when I dropped off my car for service. They serviced my car quickly and took care of a recall that was in effect for my car.
It was good service. thanks!
Poor customer service from my Service Consultant. Unfriendly Annoyed. Unhelpful. And seemingly "put out" by my ongoing requests for service after they never once fixed the problem. They couldn't figure out what the problem was so they treated me like I was crazy. Took me FOUR separate trips OVER FOUR MONTHS to their service department. My car is still not running right.
Service was excellent! The agent was very thorough in listening to what I wanted to have checked on my 2023 Subaru Forester besides the 6-month oil change and tire rotation. They also changed my in-cabin air filter and updated my Infotainment system which I believe has taken care of my concern. (I had mentioned having a recent concern about my screen going blank while I was driving so that I had to pull over, park and turn off my engine. I turned the engine on again and still had a blank screen, so I put the car in reverse to that the rear camera turned on then back into park and my screen menu turned on again. I was concerned that this might be an intermittent problem since I've only owned this car for 1 year and purchased it new. My car still has less that 3,000 miles.) They even washed my car and explained everything that was done and provided my service receipt which also explained everything that was performed on my Subaru. Everything was covered by my warrantee. The waiting area was also comfortable and roomy. I highly recommend Subaru Pacific Service Center! All of their staff are friendly, pleasant and professional!
Had an issue with my vehicle not starting at times. They found the problem and fixed it.
Well, I came there because there was an electrical issue that caused, my head lamps and high beams to go out! I had repaired the headlamp 3 x times. First 2 times was during my warranty,last time was outside. My brother said,,your not suppose to have these items go out so soon. Plus, my engine mounts n a myriad of things happened. B4 this visit, I went to southbay and did 2 multipoint inspections. The cost was, $180 each. I thought my car would go through inspection, then I wd have my car and be driving until they received a,response from corporate to proceed on working on my car and retriacting the warranty. We'll this is Saturday and it's been since last friday! Im still waiting, I still don't have my car and I'm paying for a rental car and car note and insurance and no car. I think the service writers mean well, but corporate allowing these issues to be over looked and not taken care of after a,recall and during my warranty is really bad business.
My car had a main seal leak and had to spend a few days in the shop. Customer Service Rep Susan Ahn took great care of me as if I drove a Mercedes instead of a VW
Taidy and the rest of the staff in the service department are always helpful and clear on what is needed for my vehicle. There is never any pressure where I feel like they are trying to upsell me on things I may not need.
Timely and friendly service.
Representative was kind and helpful. Great service.
Straightforward experience, no upselling, just ehat was scheduled to be done.
John was great and I highly recommend! Great experience getting a new car!
Jaclyn at GSM was excellent! Very communicative, very proactive with follow-up and all necessary information. Work was done right and she helped save us a lot of money too. Very appreciative.
Had a great experience, all around. Especially my sales guy. He was personable, candid and knowledgeable. He made me comfortable enough to trust him, with his assistance
Always horrible service, never organized. No one answers phone. Had my car for 4 days and problem still not fixed
Susan Ahn is the best service writer!
Waited while car was serviced. Waiting room clean and useful.
Our salesman was awesome James. No BS just good clear communication!
I went in for tire rotation and to change engine oil. It was a quiet day and the check in guy said it would be express service for routine maintenance. It took 2 hours. Then at the end they told me the tires needed to be aligned. Also tried to sell me $400 fuel service.
good and fast service! Car was ready sooner!
Service at Subaru Santa Monica is always top tier in my experience.
Arturo and Jay were absolutely amazing!!! Highly recommend them and Santa Monica location. Thank you.
They do good work and fast.
Very happy with my service. Very professional.
Good Service. Will be better when permanent facility opens.
Excellent service. Expensive though.
Excellent service from knowledgeable and professional staff. Thank you.
nice enough. Expensive. And they didn't even clean my windows (or wash the car). Will be looking elsewhere for maintenance.
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