Fast service and friendly service advisor.
LAcarGUY customer reviews
All dealerships · 3496 written reviews · Updated 2026-11-13T14:01:35.993Z
I had a great experience and the staff was very welcoming, definitely put my mind at ease as this was my first time buying a car by myself.
Excellent customer service
Unpleasant service person who could have cared less about giving service
Excellent sales person, finance person, and tech person.
Luis is always very helpful, and he has great communication and customer service as well!
I arrived at my appointment time. Greeted immediately, car checked in. Service completed. Great waiting room, wonderful service.
Efficient and well managed serviced. Location is convenient.
My daughter took her Subaru to the dealership for an electrical issue. They tried to do some unauthorized work which was tangentially related to the issue which didn't fix the issue. They gave my daughter a hard time when she asked them to undo it. Even though they undid it and didn't charge her, it definitely left a bad taste in our mouth. We wont go back.
Waited for service first thing in the morning. Finished in allotted time even with additional step added. GREAT job!
Professional service staff kept me informed on my car's status. Vehicle was ready for pickup on time.
Excelent service we take our cars only there
I wanted to give 2 stars but it said "fair" and this dealership isn't fair. Took the car in for a recall and was told I need $3200 worth of work. Just taking advantage of people. Wouldn't go there again unless it's absolutely necessary.
Top Notch experience with Luis. He took my instructions and hit the mark, making me and Fritz (my car) purring down the road home.
I was put in the waiting room for more than an hour and nobody didn't care about me. Chris came up and took care of it nicely after.
All the necessary work was handled efficiently.
The technicians and service manager were amazing and very helpful.
Great customer service and facility.
The service advisor was knowledgable, kind, honest and highly communicative. He made me feel like family.
They are always courteous and informative. Only problem is I had to go back to get help with small door under steering wheel that hadn't been closed.
Poor pickup and service and didn't wash and clean vehicle or reset computer. Also poor record keeping got email after my had been service that I needed to make service appointment just received another email yesterday stating my car almost ready to be returned had it back for over two weeks
Very quick and professional service. I felt that they went out of their way to keep me in the loop, contact me when it was ready, washed my car etc. Good service
this is their new facility. service, sales, accounting great offices nice waiting area. coffee etc its the staff that makes this terrific the is my second GV70
Highly efficient and honest pricing for routine electric vehicle (2020 Kona EV ltd) maintenance. The business is in process of remodeling but they have an excellent temporary waiting room (coffee, snacks, sodas!) restrooms and service office. They have great text message program which sends updates as to the status of repairs and estimated costs. The mechanic sends short video clips of the car. This was my first visit and I will continue to go to this service location for my Kona.
Kevin was the best advisor I ever had. He explained things so that a person like me who knows nothing about cars could understand him,
pleasant and uneventful, rapid and thorough
Great service experience, friendly staff, fast quick service. Thank you.
Service was perfect as always
Every time I go to Pacific Volkswagen they are so nice and take very good care of me and my VW Atlas. It is always a pleasure. My service Representative is the best I feel like she is family.
Was second in line at 7:00 so got in and out quickly. However, all tires set to wrong pressure and under inflated.
Service performed as requested.
Did not feel like I was being pressured into doing anything unnecessary. They communicate very effectively, respect appointment times. I will definitely be returning
Poor customer service 2 days to diagnose the vehicle service experience quality has been considerably deteriorating at Pacific VW over the last couple of years feels robotic, over priced and impersonal! The only exception is Susan Ahn she gets it!!
It was EZPZ. In and out a few hours later and all is good.
Fast, friendly, efficient. They took the initiative to explain the different levels of service and which one was most appropriate for me, so as not to spend more than I had to.
They still have not fix issue with my car. They said will call me once appointment with VW tech from corp. Still waiting. 3 week. 4 visit. Still unresolved and pending. This is for a new car I bought there.
Pacific Volkswagen, the customer service good all the service are usually good. When you make a schedule plan to leave your car for two days or plan to reschedule it again.Also I didn't like that they charge me $29.99 tire rotation, but they didn't rotate my tire. How do I know I had one tire with little damage because I hit the curb, it was still in the same spot, so one week later I went over there. I told them that they didn't change tire, I want my money back. They say because the tire size doesn't match so they don't rotate those tires. Then why did they charge me $ 29.99?
Service representative was very helpful. Gave detailed information in a courteous manner. Service was prompt
Everything was serviced quickly and properly. Great work.
great service, carlos is proactive, cool place to hang out as well. ridiculous inventory. prices always on the higher side, offset by the quality of work and service
Comfortable waiting room, friendly folks and complimentary exterior wash! Service was quick and easy.
Nice stuff Nice service Short waiting time
I love Subaru Pacific! Customer service, facilities, maintenance quality, all excellent!
The service was good. The three stars instead of five are because of the following three things: (1) I had to wait for my car an hour longer than I was promised, (2) the tech found a nail in one of my tires, but the service rep did not communicate to me correctly which tire it was, and (3) the service rep told me I needed a new tire, but a local tire shop in Santa Monica just removed the nail from my tire free of charge, and the tire has been fine so far (five days later the tire pressure is just fine, and the tire does not loose any air).
It ran like clockwork. Very satisfied.
Service was excellent, everything was good.
It was my first time buying a car and they made me feel comfortable and they we're so reasonable.
SM Subaru are always great with service. I travel from Ventura County to have the service done here. Top notch!
They're just excellent! the best service all around, they provide transportation, great lobby, and experience, thank you!.
Service staff was friendly and the car was ready in less than an hour.
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