If I could rate lower than a 1 I would. These guys tell you, "Your car will be in the shop for 2 days." They didn't bother to call and update at all! I called back after a day and they hadn't even looked at it. Called at end of day 2, still hadn't looked at car. They then went on to tell me a VW diagnostic test took up to 48 hrs once you hooked the car up. Hilarious bc autozone diagnosed my car in 2 minutes, 3 days later VW diagnosed it with the same issue. Took the car & got it fixed elsewhere.
LAcarGUY customer reviews
All dealerships · 3496 written reviews · Updated 2026-11-13T14:01:35.993Z
At Subaru Pacific dealership, employees exemplify proactivity and dedication in servicing customers' vehicles. Their professionalism and knowledge ensure every interaction is informative and beneficial. Beyond technical expertise, they actively help customers save money by offering thoughtful advice and cost-effective solutions without compromising quality. Their commitment to customer satisfaction is evident in their attentive service and willingness to go the extra mile.
Brandon a service advisor is well informed and kept me advised of the status of my scheduled repairs.
Upon bringing my car to the service, no service advisor cared to come outside to look at the car, allow me to explain and show the issues I have. Then they took the car in already. A lady missed to type in all of my concerns which ended up in missing to check/service/repair. It took more than a week to get the car back and some issues were not solved. Parts that needs to replaced is still on back-order and as of today after more than 3 weeks, no call from the dealer.
I was satisfied with the knowledge and capability of the people who helped me with my car purchase.
Thank you to Yessenia Cortez for going above and beyond the call of duty. I am a longtime patron and will continue to be a patron thanks in big part to her professionalism and excellent customer service.
Service department helpful and courteous
Terrific service! I sat and waited, it was all quiet had coffee while reading Wall Street Journal I brought with me. They kept me informed on how long it would be until completed.
Routine service for my lease. Service was great and CSR was very kind and helpful.
SERVICE REP ALWAYS VERY HELPFUL, EXPLAINS JUST WHAT'S NEEDED RE SERVICE. VERY PROFESSIONAL. SUBARU PACIFIC HAS TAKEN EXCEPTIONAL CARE OF OUR CAR. WE ARE "SUBIES" (SO TO SPEAK) FOR LIFE.
We brought our Crosstrek and our Outback in the same week for service. Yessenia Cortez made it all so easy! She is very attentive, and we greatly appreciate that.
As always, well done, on time.
They did no tire replacement but the service department here is horrid that's being nice. They always undermine the client which is awful. They try to avoid all confrontation and conflicts, they leave you in the dark with most things. I will no longer take my vehicle here, I don't recommend anyone to get any service done here if you can drive elsewhere do so. They said one thing was wrong and it was entirely something different
The representative was very helpful and easy to understand. The service was completed quickly and the waiting time was short.
Fair price, good service and timely delivery
Made a appointment, better than expected
The people at the Santa Monica Honda parts and service department are amazing. They are always helpful and friendly.
I was told that a diagnostic service would be done at a fee of $292.00. The fee would be waved if the problem is under guarantee or I have the corrective work done. This was not done. I was told that the technician did not notice the problem and nothing was done. My car stalled on the freeway at 50 mph twice, The right turn camera stays on sometimes. I will say that currently the car is running fine right now , but something is not right.
Friendly and honest service today.
Excellent service staff completed a thorough servicing with great feedback !
Grossly over-inflated prices. Got it done by a reputable mechanic for less that one third your estimate.
professional work, Excellent service
My rating has to do with the disappointing news since I was told I need to do a $4604 repair on my car due to a leak. I have brought my car to Subaru Pacific for regular service/maintenance since I bought it there to avoid exactly this type of major expense. This is the type of repair I expect for a car that has gone well over 100,000 miles. Is it my bad luck, or Subaru cars are not as reliable/long lasting as they claim? I certainly can't afford $4604 and need to find an outside shop.
Said I had a defective tire(23000 miles), but the cost was not covered by the warranty or the extended warranty I'd purchased when I got the car.
It was very good and my service advisor Alex Luna was very helpful!
Good customer relations, quick service and very clean car after the job
Until about 6 months ago, we have had great service. The last 2 times we have brought the car in, the service has been disappointing. I brought my car in a couple months ago for routine service recommended by Subaru. I was told everything was fine except my brakes needed to be replaced. I asked if we needed to do it right away and they said I can wait until the sensors started making noise and I could bring it back in. The didnt mention that my alignment was off and was wearing down my tires.
work was done in good time, price was way to high, $80.00 for two front windshield wipers.
Alex did a great job of keeping me updated and explaining the situation. He's very knowledgeable.
They called and told me I needed a filter change what they didn't tell me was that it was the AC filter.. had to look up the code on the invoicethen they added antibacterial to it and I can't drive the car without the windows down,., the perfume is so strong that it makes my eyes water going back to have the filter swapped out
My service advisor, Ben Blada, made sure that my vehicle was checked thoroughly and repaired promptly. He provided my repair options in a clear and understandable manner. I really enjoyed working with him.
good dealership fast service
Took much longer than expected
The 2017 Range Rover got away from me, but the dealer was very helpful.
I was able to schedule an appointment the same day. The wait time was much shorter than expected. My advisor kept me informed on the status via text.
Everything went perfectly with replacing the battery in the '22 Subaru
I went in for my scheduled appointment and ended up paying out of pocket when I have extended maintenance coverage. They provided me with the wrong information. My car did not need the service they made me believe was urgent. Not sure if they work on commission but it appears that they do.
We were quickly assisted upon arrival. I gave the reason for coming. An analysis was taken. We agreed on what would be done. I was informed of other needs to be done at that time. The assistant was very professional and cordial. Everything was done in a timely manner. I was pleased.
Everybody at Subaru Pacific is always so friendly and helpful. Love this place...
Kathy is a rockstar. She was able to help by servicing my used Hyundai Veloster by getting the service team to repaint the hood and fix other dings around the car before driving it off the lot. All the respect and love go to her.
Daniel was great. Very helpful. He was informative and scheduled my ride home so I didn't have to wait for the vehicle. He called when it was finished, he called and informed me of what was found and what was performed.
Daniel Jang was super helpful and the service was fast and easy!
Very helpful & professional
Excellent as usual. Staff are very professional and work is done in a timely manner
Had to wait for the car. They had me in and out in no time.
I was taken in when I arrived, and they completed the work sooner than expected.
It was a very professional experience I have always been satisfied with the work that they perform on my vehicle I recommend them to anyone and everyone
Excellent service all around!
They do good work but I feel slightly expensive
Great. Service was done quickly and service provider was very helpful.
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