I only can say they helped me and made it so easy to get my Tiguan . Jimmy and Byron and whole staff are amazing. Definitely would recommend if you're looking for a VW.
LAcarGUY customer reviews
All dealerships · 3496 written reviews · Updated 2026-11-13T14:01:35.993Z
Fast and reliable! Love Honda!
Poor customer service. Diagnosis was not given on time. Took 3 days without daily updates. Asked for the diagnosis in writing to review before picking up the car, never received it. The service center is under repair - appears everything was done outside, they were out of basic parts.
All staffs were nice and done by on time
Service was great, the staff was friendly and I was informed of every process.
Battery cost $450 which seems excessive. I guess labor was included.
I had wonderful service provided to me by Taidy and the team @ Pacific Volkswagen. Taidy was always there to answer any and all questions, she went above and beyond with helping me in regards to my warranty so I'm forever grateful for Her!!
Dropping the car off was quick and Deby quoted me the cost and told me how long it would take. When I couldn’t make it back because of some personal reasons Deby said that they’d have the car ready for me the next morning. When I picked up the car Deby ran me through all the mechanic’s recommendations and I was good to go!
Excellent customer service. Thorough attention to all maintenance points.
Debbie is awesome! Thank you so much for the help! I was always concerned about visiting dealership mechanics because of a charge fees that might be incurred, but the whole team had competitive pricing and was really helpful and I'm grateful that I visited the location. Thanks again, Debbie.
Expensive but good service; the team is efficient and friendly.
Very friendly Accurate quotes Didn’t try and oversell extra services. Always a pleasure Andres was very helpful
Excellent & Friendly Service. Heike Guillen was a pleasure to work with. 😊
Debby our service provider was very good at explaining to me what needed to be done She was very helpful and knowledgeable
good communication, explanations, and on predicted timetable
I got the price I asked for I also had some issues with side mirror clip and paint it was Saturday lateso the team was not there Steve called me sunday and said it's ready He went above and beyond and took care of me big shout out
They were great! They took great care of me
The service was great. The hot drinks were very good. Everybody was pleasant.
More than satisfied with my Service Experience
Rey made it easy as could be. Highly recommend him!
Great service! Fixed the problem by updating the computer.
Very nice and quick quality service
Excellent service on a walk-in basis for my dead battery! Tony Cervantes was outstanding in coordinating the service and great to work with!
Great service. They addressed my questions.
It's way all good.very nices dealership. Not any more to say
Horrible Experience. I show video of the problem. The problem occurs randomly. They check with scan for fault. And no problem. These guys can not diagnose the issue. They can not explain why occur. There seems to be a disconnect with service advisor and technician. Or technician lack experience. There should be a remedy to problem such as replacing fault part. This is for a new car. Maybe VW policy of faulty replacement so I got denied.
Mike was great. Excellent service.
Liked that Oscar, the head of repairs took a spin with me and immediately recognized the rattling. It is now fixed. I didn't like that it took three trips (each about 4 hours) to get it accomplished. I didn't like that I had to pay $30 Lyft to get back from home to pick up my car. I am a caregiver, so I can't always be gone long periods of time. Love my car, though!
They were awesome! Had my car up and moving pretty quickly
I liked that they were on time for my scheduled appointment. Colleen, the service advisor, is friendly and courteous. Best of all, my car came back nice and clean from their car wash.
everything was well done,
My car arrived at 7:30am and I was told it would be ready at lunch time @ 2:35pm I got my car. I was supposed have 2 recall items addressed and that is what service said was going 2 happen when I booked my appointment. I was told they don’t have the part yet(it has been over six months that I have been waiting 2 get this recall done) I was informed of that at 7:30 am. I found my sales rep to be unpleasant and not truthful.
All good. I trust they did everything they should've.
Kimberly was a great associate and extremely helpful.
Professional and efficient. Helped on iPhone integration
Santa Monica Service Center is still under construction and not up to service center standards. I recently brought my car in for service on two separate occasions regarding an orange light the keeps appearing on the dashboard. Unfortunately, each visit resulted in a different explanation and neither resolved the issue. Despite your team's efforts, the orange light continues to come on, and I am left uncertain about the underlying problem. I would greatly value a more consistent accurate diagnosis to address this ongoing issue instead of being told to ignore the light.
Great service. Car ready when promised. Enjoyed a specialty coffee as I waited in comfortable lounge.
Service was done well and quickly.
Prompt, courteous service as always!
You have the worst service department ever. You kept my car for over a week and no one returned any of my calls. Then after keeping my car for almost two weeks with the worst customer service ever you don't even wash it. When asked victor why he didn't return any of my three messages he said "that's my bad." Absolutely zero concern for your customers
During the three weeks my car was in their service, I made numerous calls and left messages, but I never received a single update. The individual handling my case consistently ignored or dodged me, and the other team members I managed to speak with either had no knowledge of the situation or were evasive.
Thank u! The staff is super professional.
Pretty easy to schedule, done pretty quick and right.
Deby was very kind and helpful. She allowed me to watch all of the info being input and explained what the service report meant. 12/10!
Service adviser told me to change the defected windshield washer tanker sensor would take 3~4 hours to complete! But, as the matter of fact, the technician finished the repair job less than 1 hour! Then. the technician just sat/slept by the side of my vehicle! Until I found out and asked "why" had to waited so long? But, her replied was that guy sat by my vehicle wasn't assigned to repair my car!? End up, it took one & half hour to complete!
I'm very pleased with my experience at Subaru pacific. Ben has been very helpful and is
Exelente Servicio estoy muy contento,gracias...
Average nothing special. Same seer
Mike was super helpful after us having to wait a while to sort it out! So happy we could get our vehicle back same day!
They tell right away what you need to repair or place.
Filter by dealership or source
All dealerships (3496) Genesis Santa Monica (68) Honda Santa Monica (463) Pacific Volkswagen (619) Hyundai Santa Monica (391) Kia Santa Monica (5) Porsche South Bay (93) Lexus Santa Monica (40) Toyota of Hollywood (11) Toyota Santa Monica (394) Audi Pacific (11) Subaru Pacific (1000) Subaru Santa Monica (401) Car Gurus (118) Carfax (2892) Dealer Rater (11) Google Places (475)
API default date coverage; no explicit date range requested. Coverage is limited to reviews supplied for the configured locations.