Service advisor was courteous and to the point about what needed to be done and costs. Waiting area was comfortable and provided free beverages. Waiting time was very reasonable.
LAcarGUY customer reviews
All dealerships · 3496 written reviews · Updated 2026-11-13T14:01:35.993Z
Great service. Staff is super!
I was very happy with the service. I went in with out an appointment, but was serviced right away and it was finished in a very short time for 6 month/6000 service.
Service was prompt. No complaints.
Excellent service from these professionals. I tell all my friends to get their vehicles serviced at Toyota Santa Monica.
Basic service was performed quickly and car ran great afterwards.
Friendly easy appointments.work done
Staff is professional and friendly
The service department was efficient, the place was well organized and the staff were very professional.
Service was quick and courteous
Quick and efficient. Knowledgeable service advisor and techs.
Received great service and good communication throughout my wait.
Car has been there 10 days. No call re status. Left messages. Cannot reach service dept.
Excellent service provided by the team at Pacific VW.
Arnol was very helpful and professional. Thank you for the excellent service.
everything was great ! service girl was wonderful
Car had several imperfections which I missed and Dealer didn't advise me of them.
My service advisor was really helpful and understanding. I appreciated her great service.
I am grateful for your dedication and your job always ready to help I appreciate you!
Didn't like the construction aspect, but that's just temporary, I assume.
I would have given 5 stars because they went to the effort of tracking down the exact model I wanted. However, the day I was ready to purchase they kept me waiting 3 HOURS. I really hate that. No reason to keep me waiting. All the negotiations had been done. All I needed to do was literally sign the papers and write the check.
Simple 24 month service, but all went perfectly.
Still waiting for my squeaky seats to be replaced, it's been an ongoing issue since 2022 when the car was first purchased. dealer have placed rags on both seats to determine the issue. rear cab light has finally been resolved after 3 attempts light would not come on, I was told the light unit had to be replaced.
Great Customer Service and information
THANK YOU VOLKSWAGEN! NEED TIERS SOON SEND ME THE BEST TIERS
My experience car service experience was quick, easy, and painless.
Great customer service. Very thorough and friendly.
Made a quick diagnosis. Only down side was waiting for hours for an oil change.
I had to make 2 appointments for 1 problem (a foglight cover just fell of "popped off" my brand new car and needed replacement). They made me purchase the replacement part, make new appt, so I wasted 5-6 hours, the staff/ managers kept giving me excuses why they can't fix it (bad replacement part, warped bumper etc. and finally turned out that the service dept is unable to take the bumper off to secure the 1 plastic screw because they don't have the capability to lift the car up in the air to be able to get under it. Also, Subaru headquarters' management never returned my request to follow up how a plastic part just pops off on the road and how their own service staff were incapable to replace a simple part; and afterall the hassle they put me through, at Subaru Pacific, Hawthorne,CA, they sent home the customer saying I have to find a body shop to "pop back" the 2022 Subaru Forester Touring's right fog light cover. Ri di cu lous. I am done w Subaru unfortunately.
Very efficient and thorough Vehicle was ready earlier than expected
Luis was great! He was informative, friendly and extremely helpful.
Daniel is the best. He's always been there to help even beyond the best of his abilities.
It's a little pricy for the job
I dealt with Kevin from beginning to end who was amazing and he explained everything to me. When I need another service I will want to work with just him. Thanks Kevin for your great work.
The service department is very friendly, professional and efficient. My service advisor, Susan, is the best.
Very nice kind and professional.
Service was fast and I was kept well-informed.
I received much valuable information about the condition of my 2013 Subaru Impreza. - a wonderful automobile!
Costs. I was told my battery could be re-charged, but Subaru Pacific wanted me to purchase a new battery.
Poor cust service. Never a pleasant place to visit. Very long delay and the rep was not attentive at all.
They always treat me with respect.
I liked to receive very fast and great service.
The service was done fast and the staff was professional and cordial
Positive, efficient, timely service!
friendly service. there was an issue with the oil filter (leaking), so I had to take it back in to replace.
Good. It was a good experience
Excellent, fast and super friendly service! Always a pleasure! Love my Subis!
I was treated with courtesy and clarity. The service required was extensive and the report was clear and the need specified. At pickup the work done was explained in detail. After the service, there was a distinct improvement in the ride of the car.
Great, quick & efficient service !
No service performed. Only a check/in for a warranty item. No issues
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