I was treated kindly; work was done in a timely fashion. I'll definitely come back.
LAcarGUY customer reviews
All dealerships · 3496 written reviews · Updated 2026-11-13T14:01:35.993Z
Superb customer service from the service advisor.
Everything went perfectly. No problems, quick service.
Very attentive and courteous. They’re personable and transparent and can get everything fixed quickly
As always, Susan was excellent to deal with & made the process as painless, as possible. I've also never had a complaint about the service performed on my vehicle.
I took in my ‘22 Accord Hybrid for a brake-sound issue. Of course, it didn’t make the sound while in the shop. I appreciate Honda Service trying their best to recreate it and from being honest and not trying to sell an unneeded service for a nonexistent problem.
The service was performed expeditiously and excellently. What more could one ask?
Love the friendly service! Wait time is fast.
My experience was FANTASTIC, Brandon McGregor was so Wonderful. He was so patient and Understanding to all my concerns. I couldn't have asked or experienced anything better.
On time as promised. Service associate Yessenia excellent as usual.
The internet sales associate assured me that the car was available. I waited another day for the sales person to call and set up an appointment, but found out that the car had been sold two days prior.
Beware!!! This dealer is no good. Don’t do business with them. They advertise lower price for their vehicles but when you get there they will tell you there’s a 3,000 extra for dealer add ons and then you start the same old process of negotiations BS. These guys need to be reported to BBB.
They found the problem and it was fixed. Although it took 2 day. While checking my receipt I find out that they recommended I get the rear brakes fixed. They should have called me about the brakes to see if I wanted to fix them while the car was already there.
Great customer service. It did take a really long time like 2 hours turned to 4. But the problem got fixed and the team was nice.
Friendly staff and timely service. Great experience!
Friendly agent, quick service
Kevin was phenomenal. He was attentive, friendly and super efficient.
Service was prompt . Everyone very friendly and knowledgeable.
Service representative was professional and thorough
. Accurate information Good service. Friendly.
Superior customer service!!
Went in for a vehicle recall, the entire process was easy and staff was super friendly and helpful
Excellent staff , great lounge and easy access to the building off the freeway.
Staff was helpful and friendly. Quick service.
They diagnosed and fixed the problem first time. Work was a little more money then independent shops but the work is done correctly and quickly.
Nothing was done to my car. After waiting for two hours, the service advisor informed me that the team had a meeting and couldn't work on my car. This was despite it being the third time I visited for the same issue and arriving 10 minutes early for my appointment. I left feeling extremely frustrated and disappointed by the lack of professionalism and respect for my time.
The service was great. My representative was very helpful and professional.
Great Service!
Outstanding service. They've exceeded my expectations. Thank you Isaiah.
I was able to schedule my appointment easily on a day/time that worked for me. Along with regular service, I asked them to figure out what the rattle/vibration I kept hearing when I accelerated, especially when going up a hill. The only complaint I have was there was not good communication from the service department with me when they had to keep my car for more than 1 day. I had to follow-up with them for 2 days trying to find out when I could pick up my car.
Love the service & Brandon is very helpful
They did the job but tried to sell me more services. One of the services was really needed so I did it at Subaru Sherman Oaks for half their quote.
Service Technician Suzan is amazing
Professional service, reasonable rates. Thank you, Heike, for excellent service.
Was surprised by the addition of some expensive filters but probably needed.
I brought my car in for a repair on a tear in the front seat. It was a tear about 1 1/2 inches long. The repair was done quickly and very well - almost invisible!
Great experience, very helpful & easy!!
Poor appointment options and no shuttle or ride service regardless of service time. Car was visible dirty and made new brake grinding sound for air bag recall. Should have chosen a different dealer.
Excellent
Timely and professional as always. Service personnel are great.
Service advisor did all he could to accommodate my schedule and disappointment over lenghty repair times. Also provided Uber to and from.
We had an amazing experience ! Eric was very helpful, knowledgeable and professional ! We honestly recommend him and all the crea! Keep up the good work!!
Prompt and efficient service
My service advisor, Ben, was well-informed, courteous, and professional. He was able to provide service and got me out of there as quickly as possible so I could return to work. I will definitely be passing on his name & this dealership's service to my colleagues and friends that also own Subarus.
Great service! Staff was efficient and very helpful!
Fast and efficient. Cost more than I'd hoped.
I purchased my car from Honda Santa Monica over 4 years ago and have used their service department 4 times for oil changes, multi-point inspections, tire rotations, and 2 recalls. I have had positive experiences in all of my visits with Honda Santa Monica and I would recommend them unconditionally for both purchasing and servicing your Honda vehicle.
Worst service Didnt solve problem Rude
Poor customer service experience from employees that write up the orders, especially by Ruendi (Randi) for repair quotes. I have a 2022 Sante Fe and I was quoted over 320.00 to replace floor mats and 125.00 for windshield wipers!
The people at the desk were Great.
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