Great professional service, from beginning, beginning to end.
LAcarGUY customer reviews
All dealerships · 3496 written reviews · Updated 2026-11-13T14:01:35.993Z
Always such a great experience and always getting the best customer service with amazingly fast responses and service times!
I really appreciated knowing that the time it would take for the recall would impact my holiday shopping, so I rescheduled for after the holidays
Service advisors were nice. They were slammed with recalls, so my car was there overnight, but I would go back!
It was easy to schedule my appointment. Everyone was friendly and kept me updated with any issues related to my service.
Service was excellent at this dealership
Took a long time to check in/drop off (30 min) but other than that, the service went great.
Great people and on the spot service
They said they were going to wash the car when done. When I returned to pick up the car it was not washed. They said they will do it right away. 10 minutes later got car back it was just sprayed with water. Not expecting a detail car wash but put a towel on it
My service rep Chris was excellent. Tire pressures were set wrong.
Christian was very helpful and very personable.
Service was fast, part was in stock, we were given a ride home as the car needed to stay overnight; the repair was covered by warranty and everything was clearly explained.
Good service, good attention to people.
They did call, but interesting enough they raised the price from 22,888 to 23,538. Interesting sales tactic for a car that has been on the market for such a long time and that I'd told the sales person that I was checking to see if there were any lower interest rates available.
I made an appointment for the 25,000 mile as advised by the owners manual. I was told that I needed a brake service and tire rotation. I was shown the list of standard check points that were all done and all passed. I drove home and heard an odd sound in the passenger door. When I went back two days later and asked the tech to ride with me to identify the problem he agreed. When we completed the drive he pulled the glove box apart and pulled out a wet and filthy cabin air filter. I was the told to bring the car back two days later and he would take a look at it. So on my third trip to the dealer in six days I was told to leave the car and I would hear back by 3 pm. When I didn't hear back I called at 4pm and was told the car was ready. When I showed up to pick the car up I was told that the cabin air filter needed to be replaced and anti mold protocol followed. I agreed to the work and got to wait another hour and half for that to be done.I was also charged $290 for the service. Bottom line is the checking of the cabin filter was not done on the initial service as indicated on the ticket. This simple check could have saved me two full days of valuable time. The best part of this is I got an email from Carfax saying that the service was offered and I turned it down. Not only is the service poor, but the management published false records.
Staff was friendly. They took care of my issue quickly.
Bought the car here, love it. Get it serviced here, love it. Needed to get the hi-tech mirror fixed, they did a great job and gave me a good price...
mixed, up front was fine but after sale not good. they don;t return calls they don't send out info that they said they would send out. I would have concerns buying from them again.
I had a low-beam headlight go out on my Golf, and brought the car to Pacific VW to have it replaced. Susan Ahn was spectacular as always and took care of my problem promptly, with the greatest professionalism. Thanks for the world-class service department!!
Always friendly, fast and professional
Like the professional hospitality
Always a good experience and service done on time.
Roger was amazing. Friendly, professional n responsive. Great customer service.
I was satisfied with service, but in l8ght of my warranty expiring I think a more comprehensive check should have been done.
I had a very frustrating experience on Tuesday at your facility. To start, it was unclear where I was supposed to go. First I went to your location across the street then I pulled into the wrong lot where I was rudely told I was in the wrong place by an employee who did not offer a clear explanation as to where I was to go. I understand your facility is under construction and because of that you should make a greater effort to explain to customers where to go. Especially first time customers like myself who got my car only a month ago and already had to bring it in. Once I was checked in It took 5 hours to get my car serviced. There was little to no communication offered from the staff. I had to keep checking in and there was no explanation as to why my car took 5 hours. I was extra frustrated when the first time I got an alert from my Hyundai app that my car door had been opened was 3 hours after I had arrived. It was clear you were understaffed and ill equipped to created a positive experience for your customers. I had my Mazda for 9 years and it might be best to head over to their facility in culver to take note because it was night and day my experience. I know that you are not responsible for all the misfortunes that presented itself on Tuesday but you were unfortunately the one who asked so that's why this message feels more pointed than it needs to
Great service, been coming here since 2019.
Car was kept for over 2 weeks because of starting issues. Luis was okay about answering things when I called for updates. I finally got my car back even though the issue was not fully resolved. I started having starting issues right after picking the car up. It would eventually start with difficulty. At about 800 miles, it wouldn't restart at all. When someone looked under the hood, the air intake manifold cover was sitting there but not sealed and secured. The screws were not engaged. The fuel filter had 3 screws loosely hand tightened only and 2 screws not tightened down at all. The battery had also been left with out the long screw tightened down the side to firmly secure it.
Deby was super helpful and friendly. She made sure I got the appropriate discount. They finished my service in less than the two hour window they estimated.
I have been using Subaru Pacific for my car maintenance since 2021.
Subaru Pacific did a very good job in servicing my Outback.
Exellent servcie and communication. They returned my calls and followed up. Transaction went very smoothly. They explained all of the options and made everything very clear. Made the buying experience very easy.
Professional, courteous, prompt service
Awesome service no complaints thank you very much
I arrived at 8:10 for 8:15 went for a coffee came back within 20 minutes and found never started on my car for an oil change. What’s the point of coming in told maybe 1 hour and a half maybe 2. Never had to wait before they would start as soon as I brought car in very disappointing so I canceled the appointment
All systems where checked and found found to be within specifications. This gives me peace of mind.
Excellent customer service and felt honest. Thank you!
Always a pleasure to deal with Subaru Pacific. They're courteous, kind, and very helpful.
Very good. Service rep was responsive and worked with me on the estimates for the recommended service.
Great service as always! Thank you, Sue and crew at Pac VW!
Excellent!!!
fast service and Livier was very helpful.
Efficient service even in the middle of construction on the property.
The service people properly identified a sound that was coming from the undercarriage as a loose bolt on the sway bar they tightened up the bolt and I was on my way
DO NOT GO HERE!!!! Choose a different Honda dealership if you want to spare yourself some money. I’m only leasing one of their cars and they blamed me for a broken wire under the car, scamming me into paying a hefty price to fix their own defective part. The man that originally helped me was gone when I picked up my car so no one could answer my questions about what work was done to it. I reached out to him multiple times afterwards to find out this information but he just ghosted me after I paid the money. So shady and disrespectful.
Angela was very courteous and professional. Will definitely bring back my car with her.
Great customer service. Would recommend it to others.
quick and friendly service, as Ive come to expect from Subaru Pacific
Usually very good but I would appreciate not having to reset clock and other things after service.
Friendly, professional and fast service.
Responded as advertised. High quality adds
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