Pacific VW is a scam. Tried to screw me out of $1,000. Never go there.
LAcarGUY customer reviews
All dealerships · 3496 written reviews · Updated 2026-11-13T14:01:35.993Z
Arnold is an amazing service manager!
The squeaky sound when you step on the brakes are still there, very uncomfortable feeling to step on brakes.
timeliness, attentiveness, pricing
I wS disappointed. Took my 32 wilderness in for oil change g r and 3 year 36k service. Service writer and I had spoken previously about differential oil change. My thought was to add that to the service. I authorized $600 (which is way way way too much money for that job) oil is $150 and labor is $450....(insane labor price). Now I have to drive there again wait 3 or more hours.. to get the 3 yr service i thought I was getting...this time. The service advisor didn't hear or remember that I came in for 3year service. I got the most expensive work, and the service was forgotten. I like the advisor. Don't punish him please
For some unknown reason the internet sales person tried to mark up the vehicle with fees that were not explained. The vehicle has been at the dealership for more than 60 days and the price keeps flatulating from week to week. The internet sales person PC were numerous instead of an email to sale the aforementioned vehicle (28,559.00). I'm disappointed in the fact that a SWAT pkg. was added to the vehicle 1,595.00, plus 470.00 additional non tax fee is not feasible. I wrote the GM a sincere email and he never even responded. I indicated concern for everyone due to the fire danger that was apparent in the area. And so I don't know what to believe about this situation at this time. I was locked in to purchase the Cadillac until I was locked out by the GM and the Internet Sales Manager.
Friendly people. Communicative. Went there for a recall. Didn't have a loaner for me which was a bummer but I understand there were just too many affected cars so they ran out.
The service agent was fine and the service delivered is fine, but they did not inform me that the tires I was coming into purchase were not there or available even through I scheduled ten days prior th eappointment. Yes there were the fires, but I received 3 appointment reminders via email and text, but they did not call me to reschedule. I sat there for five hours waiting for tires to come in and they never did. They are suppose to call me to reschedule. We will see.
Well taken care with an honest concerning update on record by Service advisor Mr. Keoni. Fantastic
Good costumer service
I needed a car and they were helpful finding one close to my budget..
Just changing battery they let me wait for almost 4 hours. They servise advisor treat me like I'm stupid
Good service advisor communicated well
Immediate service.Service rep courteous and very efficient.
Fast, courteous. Good value.
Overall great experience Car was ready promptly
Great service. Transparent. Gave me the out the door estimate without haggling. No crazy dealer add-ons.
I had a good experience for my car oil change. Mike was helpful as always.
Very polite staff, Not very flexible when trying to buy. Everyone needs to make money I guess . Overall not a bad experience shopping there
Nice waiting room, fast service
Excellent care, great people working and very helpful and kind. Thank you
Santa Monica dealership stated my vehicle would be ready and it wasn't. Then a second date was given for the vehicle to be ready and I went to pick up the car it wasn't ready. I wasn't given a courtesy call to inform me the car would be ready at the stated time and date. It appears overall that they under estimate their service times and don't communicate with it's customers
The staff was very accommodating. Still too soon to know what the results will be, but the experience was as much as you can expect from a car dealer. Took a little longer than expected, but hopefully it was done well.
Very efficient and professional service.
I have had all my service done here. 2016 EGulf with 70 K miles has been a great car. Daniel excelled in communicating with me when repairs turned out to be more than planned. It took almost a week to diagnose, order parts and fix the car. They covered the cost of the rental.
Could fix the issue with my car's electric component but couldn't tell me what the issue was.... I have a feeling it's because it is still under warranty
The service department were credible Looking forward to have future good experiences Happy New Year
Coiuldn't asked for better service...everybody was very helpful
We arranged an appointment for Hondas recall of fuel pump. Showed up on time for our 8 am appointment. Car taken. We waited. At 10:30 we were told that this required repair could not be done. No part available for us. I was furious and am still unhappy. We were told that we needed to have a message in the car about this issue. Why did it take 2 ½ hours. Honda needs to review the service department at the Santa Monica Honda.
Upsold on services I probably didn't need and didn't even fix what I brought my car in for. Unable to reach anybody despite multiple calls. Did not know when my car was done. Manager did not respond to my emails
Ruande was very good at getting the car in quickly. Service completed under warranty and i got the car back with a wash all free.
White glove service end to end
Done on time and talked to service rep in detail
Excellent service appreciate their attentiveness
I LOVE SUSAN SHE KEEPS ME INFORM AND I SHE DOES THIS WITH ALL HER CLIENTS
My mother and I had a great experience in purchasing the Jetta we purchased recently. Jimmy was very professional and greatly assisted us in purchasing our vehicle. I am very grateful to him for his assistance and help.
He’s fine we’re just not ready with this now ty
Fast,good customer service,wonderful advisor
Service experience was excellent!
Everything went well. Pleasant experience
Appreciate being kept in loop!
Everything done to perfection just as I requested. New brake rotors and pad solved a bothersome problem. Car runs beautifully.
A great experience. Caroline was most helpful and pleasant
Extremely friendly sales associates - super helpful and not pushy
Great Service. Responsive. Christian Gomez did a great job as the service advisor!
excellent!! it was a quick service
Deceptive selling practices. Will charge for add-on's for a used car that were originally charged for the initial purchase of the vehicle. Will attempt to include warranty packages as non-negotiable parts of the deal. When you ask to take them off, they will say, "oh well that is part of the deal". Do not agree to a monthly payment! Agree only to the price. The finance team will configure the numbers to best benefit the dealership based on your monthly payment. Ask for everything single thing you sign in writing and a COPY to go home with. I have emailed 3 times for additional paperwork without a response. Also, note - you are NOT financing with Hyundai Motor Finance USA. You are financing with the back of the house LLC with Hyundai in their name. They will sell your loan much like home sales do. This dealership left an awful taste in my mouth - a slimy feeling. A dealership is REQUIRED to give you a monthly payment based on base price and then with add-ons. Know your rights and don't be afraid to take your business elsewhere. Also, read the reviews mine is in line with others.
Service was quick because I didn't have my car washed. On my last visit, the front license plate was bent by the car wash. I made a complaint and was told to bring in my car and they would bend it back. No thanks!
Excellent service. Marisa is great as always
Customer service was excellent very nice rep.
Filter by dealership or source
All dealerships (3496) Genesis Santa Monica (68) Honda Santa Monica (463) Pacific Volkswagen (619) Hyundai Santa Monica (391) Kia Santa Monica (5) Porsche South Bay (93) Lexus Santa Monica (40) Toyota of Hollywood (11) Toyota Santa Monica (394) Audi Pacific (11) Subaru Pacific (1000) Subaru Santa Monica (401) Car Gurus (118) Carfax (2892) Dealer Rater (11) Google Places (475)
API default date coverage; no explicit date range requested. Coverage is limited to reviews supplied for the configured locations.