The service rep was very clear on the services to be performed. My car was ready in 40 minutes
LAcarGUY customer reviews
All dealerships · 3496 written reviews · Updated 2026-11-13T14:01:35.993Z
Service was easy to schedule. Work was done quickly. Friendly staff. Clean and accessible facilities.
Great experience kind nice and knowledgeable people! Love my car!
Excellent services, staffs nice and professional.
I have a good day at the service office
Very satisfied with rental loan and service!
I had a 7:45 am appointment for what was supposedly a brief recall procedure but I didn't get my car back until mid-afternoon. That was frustrating. I felt that because they were not making any money from this job, they put me at the back of the queue. I did appreciate that they paid for my round trip uber. And the service person was very friendly.
Easy to set appointment, professional and friendly service rep, comfortable lounge for waiting, great communication, fair pricing
Fast and complete while you wait service.
Joey is the best service coordinator and service manager ever. The service performed was also very good.
Customers service. Free coffee, cellphones charging stations and televisions
They responded in a timely manner.
My car is still experiencing 3 of the same issues I went in for
The staffs estimated timing is always accurate, they stick to their word. I truly enjoy my experience every time I need to come in. Ray is very helpful and the waiting room is quiet and has coffee and beverages.
Great service under warranty.
Awesome service!!!! Customer service par excellance!!!
Everyone was so helpful and they did a fantastic job on my car! I've brought various cars here over the years and never had a bad experience.
Deby Cardenas is a fabulous advisor
every step of service from dropping off to pick up was semless
Colleen was superb. Waiting area was clean and accommodating. Coffee machine great
Efficient and very friendly.
Susan is amazing! She's very helpful and informative.
Mr.Andres is amazing hands down!!!!
Car sat in the dealership for 2 months. They said the techs couldn't replicate the problem. Once I picked up the car the next week the techs heard it after driving around the block.
Quick response
No issues to report, service was great!
My service writer Taidy was very helpful and communicated well with me. My car was ready as promised.
Excellent service & very helpful
This dealer is the worse of all . They advertise the car for 20992 and when you start talking to them they want to add fees in excess of 5000 dls more . Don’t do business with this dealer
Not a friendly enviorment
I had to go twice. The first time I went I waited 30 minutes and was never helped. Then I was told the warranty work would take the whole day, after I said I would wait for the car. I had to leave. The second time, things went well and the room was completed.
Thanks James!
The response to my interest was marginal. I texted a couple of questions and didn't hear back. I am interested in the car and wanted a warranty quote.
Great experience! Smooth and overall fast under 2 hours
Took us on time....accurate completion time....did all that was expected for the service check and the routine maintinance!
They gave me a quick, detailed, evaluation of the vehicle and then proceeded to fix it.
Great service . Thanks to service department and service advisor Colleen for very friendly and informative process.
Dealership attempts to sell you unnecessary service. I worry that the elderly get seriously taken advantage of.
I read that the service would take 4 hours - all day before going in. I was told that it would take 1 week when I dropped my car off. It ended up taking 4 days. But otherwise, all went well.
Heike was super helpful and the crew fixed up my car very quickly
Excellent service!
Everything was done in a timely manner.
Did not fix the issue of smell. The services recommended were very overpriced
The staff the technicians are always there with a nice welcome checking on you while you're waiting. Sending you a text when it's ready and or coming to you if you're still there, like I usually am, to let you know your vehicle is ready nice atmosphere friendly faces all the time. A+ in every way!
Best dealership in service. Friendly staff
Friendly staff and nice facility
Sales person was very helpful....
Friendly, quick service of installing a FREE cabin filter due to the LA wildfires.
Heike was polite and professional. Made my visit to Honda Santa Monica very comfortable
Excellent service, honest and thorough.
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