Came in for free cabin filter change, was waiting for a text or call when completed. But they did not call or text. I had to go out and ask. The filter was changed a while ago, but they did not notify me. Was this because I accepted the free offer???
LAcarGUY customer reviews
All dealerships · 3496 written reviews · Updated 2026-11-13T14:01:35.993Z
Excellent stuff. Very nice to me and my dog.
I did not like that I had to deal with three different service advisors, one upon check in, one during the service, and one who checked me out at the end. There was also a slight breakdown in communication which I feel led to me waiting longer to pick up my vehicle.
A huge thanks to Honda Santa Monica for the good experience. And for keeping me going with my day.
Only through text Contact~ almost once a day at the first week, the attitude is fine~ But I did not go to the store
very good service and free car wash
The service was prompt and efficient. The service workers were kind and helpful.
My service advisor, Ben B., explained what the 60k service would involve and how long it would take to complete the service. He scheduled my 60k service appointment for me. On the day of the appointment, he reminded me of what would be done that day and how long it would take. He also offered to arrange for my ride home or back to the service center. He was professional, polite, and friendly. My vehicle was ready even sooner than expected. My ride back to the service center was provided promptly after the service was completed. I was very pleased with the experience.
The service was completed in 1&1/2 hours, and even included a car wash. Service Advisor was efficient, polite and professional.
The Service Team at Subaru Pacific are outstanding and always make me feel welcome and comfortable. I know and feel confident my car will be worked on and taken care of by complete professionals. I've heard that the Owner of this Subaru Dealership and the Porsche Dealership next door really cares about Customer satisfaction. You can tell just by looking around the facilities that this is true, and by the way they treat you with kindness and respect. I won't take my Subaru anywhere else!!!
Everything went very well, I have no complaints.
Only was there for an hour. That's not long for a service check
Drop off was slow even though I had an appointment. They didn't update my oil change sticker. The price of the service was expensive.
great service. good communication and very friendly and helpful
I stopped by to get the complimentary cabin filter. I was very thankful & grateful to receive this. My car also received a multi point inspection. Moises provided excellent customer service as always! Thank you again.
Had a wonderful experience and have a new car!!!
Always a good experience.
Dealer got back to me quickly and is trying to help me buy my Mustang
Service was great, they just didn’t contact me when my vehicle was ready and I had another appointment to get to. Thankfully I called them
Great experience. Ben is always helpful.
Quick, on time, courteous service
Keoni was very accommodating and kind.
Everything was great except the email communication I received was confusing.
Susan got me in and out of there pretty quick as well taken care of satisfied with her work.
Joanna was the best! Thorough and very helpful.
I brought my vehicle in to Porsche South Bay and met with my favorite service advisor Paul, who took care of me right away. I was able to get my vehicle back in just a couple of hours and it was brought back shiny and running like new again big shut out to everyone there For their service. It's always amazing.
All work completed, no issues. Good service.
Helpful and efficient advisor
Very nice people!
Great service and staffblaslNBSHSHSB
The Honda representative was professional and knowledgeable and courteous. He updated me on the various options.
Even though we had to wait about 2 hours they were very efficient. I also received a video from the mechanic as he was inspecting the undercarriage and engine of the vehicle.
It was a good experience, service advisor was prompt and to the point.
Smooth & quick service. service advisor was friendly and helpful. Waiting room didn't offer any regular coffee. Never been to services where no coffee. Disappointed.
This was the third drop-off in a month, from Jan 9th. I made an appointment and dropped off my car. I was told that it would not get looked at even with an appointment. I expected it to be looked the next day, but I heard nothing from the advisor because he was off. The following Mon, I called for an update, and was told Wed, because of a part shipment. Wed came and went. I called on Thu for an update, and told my advisor was off - Brian or Carlos was to call me back but failed. No one helped.
The staff are great but what I needed fixed was not taken care of.
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Everyone was kind and kept me informed. I was comfortable in the waiting area.
I liked that they fixed the disabled eyesight app. They had to download some software. I didn't have them wash my car because on a previous visit the car was bent my front license plate. The service took 3 hours. Too long! When I got my car back it had a bad smell inside. The girl that checked me in could smell it too. She went to get her boss/manager who claimed she couldn't smell anything. They both thought the smell was the lingering smell from the technician. They offered to spray the inside of my car. I declined. I didn't like the attitude of the boss/manager. The check in girl was very pleasant.
As always, Vante was amazing. My go to car guy for nearly a decade!
Service, cleanliness and loyalty!
I like the costumer Service. I Didn't like the 4+hrs waiting for my car
It was like all the other visits. Very nice, informative, all bases were covered. Great staff.
I do not like responding to these questions However, I was pleasantly pleased with the service provided!
I didn't like that I had to ask if my car was ready
The service was great from start to finish, my sales Rep was amazing, she kept me in the loop everyday and also answered any question I had, Her Name was Taidy I think, she was amazing! I will always ask for her when I schedule a service
In Time servicing. Well Trained staff.
Said I needed new starter for $1300 when the problem was needed new battery.
I had an amazing experience and the service was good.
Everything was handled smoothly, and without issue.
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