....just did not seem interested in doing business......
LAcarGUY customer reviews
All dealerships · 3496 written reviews · Updated 2026-11-13T14:01:35.993Z
Great customer service! Service was quick and done around the time it was promised!
Seen the car i purchased online email them and they responded back the next day did all paperwork threw email, got to the dealership and all that was needed was to just get the keys the coworker were helpful had a lil misunderstanding but was fix nothing to get mad over
Efficient, quick service. Bought racks and they were able to install at the same time. Saved a trip back! Staff is always pleasant and knowledgeable.
Great
Great customer service took care on a timely matter
Everything went well, thank you.
Fast and friendly service... there is nothing negative about this place!
Thank you Steve M and the service department.
Dave the counselor was very kind.
The communication is great and they are quick and transparent with everything!
The service guy that helped me ignored my request for new tires. I called and asked 3 times.
Amazing customer service from Carlos service advisor. He is very professional and knowledgeable. Ask for Carlos if you want an A+ experience.
Thank you to everyone at that location. Very nice and professional people.
Attentive and efficient staff. Reliable service.
I am very happy with my service experience. Staff members were very friendly and efficient. I highly recommend Pacific Subaru (sales and service).
Always great service at the Santa Monica Genesis dealer. Jose our tech took very good care of us
I never received a call back from the service advisor after leaving 2 messages with the front desk. The receptionist said that the service advisor would call me back.
Staff was very pleasant. Work completed on time .
Great, easy service - delivered on time.
So happy with Subaru Pacific! Scheduled same day appointment for my Subaru Outback 90k mile service. Christian was very informative, kept me updated on additional service needs of my car. Highly recommend Subaru Pacific!
Quick friendly Service. They did a 4 wheel Alignment on my Crosstrek. Keoni was my service advisor, he was knowledge and friendly. Would recommend this dealership to get your car serviced
Really great dealer with helpful, knowledgeable people.
Very simple, quick, and helpful with the explanations and recommendations to subjects my vehicle required.
Knowledgeable staff and fast service. Highly recommeneded!
Perfect
They were quick and did what was expected. Good people there.
They always take excellent care of me, thank you Susan!
Joey is a wonderful asset to Santa Monica Suburu
I always have a wonderful experience when visiting the Pacific Volkswagen dealership. Taidy is always super friendly and professional when helping me with my vehicle. The entire experience was smooth and easy, and the team is always quick to greet you either way a smile or answer any questions. I will remain a loyal customer to the Pacific Volkswagen Dealership!! Thank You Taidy and Team for helping me with my car!!
I scheduled an appointment with Pacific VW to bring in my 2022 VW Tiguan on Monday, February 3rd, due to warranty-related safety issues. Since I needed transportation, I expected a loaner vehicle, but I was only offered a rentaldespite the fact that my complaints were covered under warranty. When I left several of the people I had been dealing with just started laughing, which coincided with me walking through the door to the outside. My assumption was that they were laughing at me. Even worse, Pacific VW didn't even look at my car until Thursday, February 6th. I know this because I called on Tuesday for an update, only to be told that nothing had been done. When they finally checked it on Thursday afternoon, they dismissed my primary concernsignificant hesitation when accelerating in the morning (up to 5 seconds)as "normal." However, this issue is widely reported by other VW owners. The service department also claimed they couldn't replicate my other two concerns. Despite these being warranty issues, I was charged over $200 for the rental. Even the rental agent confirmed he had marked the paperwork as "warranty/loaner," yet I was still billed. To make matters worse, my Tiguan's mileage showed only a 1-mile difference from drop-off to pick-up, meaning they likely didn't even attempt to replicate the issues properly. The rental car they provided was a 2021 Jetta with 48,000 miles, and they charged me $48 per dayplus a 12.5% "premium service fee." This fee appeared in the gas section of the receipt, even though I had filled the tank at the Costco across the street before returning the vehicle. When I asked what the fee was for, the agent gave an incoherent explanation that made no sense. Before dropping off my Tiguan, I even provided the service writer, Brian, with a list of my car's issues, including possible causes and fixes generated by AI. Instead of attaching it properly to the service request, he deliberately turned it upside downlikely to ensure the technician wouldn't see it. This dealership is completely disreputable when it comes to servicing VWs. They dismiss legitimate concerns, charge customers unfairly, and show little effort in diagnosing problems. If you value your time and money, take your VW elsewhere
Service performed on time. Car ran very well after service.
Staff, gas great, costumer service good and extremely good, Above and beyond,
Do not get your car serviced here! They will try to charge you even tho it's a warrantable repair. The service manager started in January and said they're still catching up on problems caused from months ago.
I had a very quick and positive experience getting my car serviced here
Expert service and personalized attention
I love pacific volkswagen they always take such good care of me
They are professional and friendly
Had a very great experience..would definitely go back
I ended up buying this car. Good service, had the car ready for me. Thank you.
Did a good job. Car running excellent
Hidden add-ons are so expensive for pre-owed cars and the manager has to ego problem.
I liked the friendly smiles and the great service.
The salesman was a phenomenal young man. Hard working and engaging
Staff is always on top of everything, keeping you informed at all times about the progress of your service. If they have any issues, they'll notify you immediately. Waiting room and restrooms are always clean and well stocked. Everything at this location is extremely friendly.
I get serviced at other shops. I don’t like getting service recommendations even when I just told the rep I’d already gotten those services at another shop.
Friendly and courteous staff. Service on my car was completed in a timely manner.
Timely, friendly, professional, thorough I needed snow tires and they found the perfect snow tires
Always helpful and happy! I've purchased and have gotten my service here for two vehicles
Great service and quick thank s
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