Customer service at Subaru Pacific is always excellent. They provide all of the information and costs upfront and even help with any discounts that apply.
LAcarGUY customer reviews
All dealerships · 3496 written reviews · Updated 2026-11-13T14:01:35.993Z
Fast, convenient, and great work.
Problem got dealt with timely. And even tho maybe not a final conclusion on what was wrong with the car . Issue was discussed with me to give me an idea of some changes to make and watch out for. Second maintenance issue was fixed under warranty and felt very comfortable with assistance of service advisor
I received great customer service from my service advisor Emily. She kept me well informed throughout my visit.
Complete rip off and robbery. Charged me $500 for an oil change and cabin filter, engine filter, and tire rotation. This should cost 150-250 max, keep in mind an oil filter is typically 100 or less and a filter change costs $30 in parts. Gave this place a 2nd chance and they ripped me off twice. Please be careful when visiting this place if you are not a car place, would recommend a better dealer that is fair to customers in price.
Had to come back twice, and 2nd time still couldn't get the recall fixed so now have to come back a 3rd time. I haven't heard anything about the rescheduling. I have to be very proactive in making schedules because it doesn't seem like they leave me notice when parts are in.
The service is always the best in trying to find and fix problems and giving you honest feedback
The thoroughness and efficiency of the servive was imptessive
Wonderful , Everyone was helpful
Tires were in stock. Service attendant was very friendly and helpful. Liked that the tires were under a warranty. Appreciated the coffee machine. Only tiny tiny complaint was the tv was very loud in the waiting room and made doing other work challenging. But not a big deal. :)
Appointments are easy to schedule. Clean waiting room. Took a tad bit longer than predicted. Very nice people.
Service Rep, Susan Ahn is the very best! She really cares about the customers and always goes above and beyond whenever we service our 2 Volkswagens. Thank you Susan!
I always trust Pacific VW they do a great job. I especially love working with Susan Ahn, she's the best and goes above and beyond every time!
The dealer called me to set up routine service. I arrived 20 minutes early. No one called ahead to tell me that it would take 2 1/2 hours for the service or even bothered to tell me during the 1/2 hour wait to speak to a service adviser.
I received excellent service from Tiffany and the parts manager along with receiving outstanding maintenance that was done in a timely manner. Asking for Tiffany will leave you well informed before and after your car is serviced.
communication was excellent
From the time I drove in for my appointment the team was courteous, helpful and on time.
I love the wonderful service. The entire place is well kept. Thank you.
Took forever!
The mechanic didun't put rhe cap that goes into the oil part Car was smoking and didn't run right he has to be more carefull I wasn't happy
Ben was great at the service department
Association with carfax without consent
Excellent service. Clear, polite and professional. Thank you Jay!!
Everyone was helpful to the very end my car got washed it was a very good experience
I had an appointment and they took my car right in. They said it would take about an hour and a half to service my car and sure enough they had it done on time. I only wish they would’ve washed my car. Pulling out of a Honda dealer in a dirty Honda doesn’t look good for me or them.
Waited an hour to drop car off despite arriving 10 minutes before the appointment time. Did not receive any communication from the service rep. Had to call at 5 PM to check on things. Not the friendliest, especially to women. Car didn't get washed. Apologies given, but still. Not the best.
Emily and the team are efficient and friendly.
Since the service is a bit long it would be nice to have free internet access.
This team and location were fantastic at helping search for a quality vehicle. They only wanted me to walk away with a car I loved! Thank you to the team! They did not pressure or push any hidden fees either.
Pacific VW has provided me the best customer service, by far, through my many years with VW!
Nothing is perfect Bryant came close.
Sold the vehicle before come to see
Easy drop off, was updated about service and asked permission to change cabin air filter which wasn't part of the original estimate. Vie, Service Representative, was professional and friendly and it was obvious that she knew the situation and handled it well. Her attitude gave me a sense of security.
Good service provided. Was able to get my car in quickly. Unable to find out about a courtesy ride home prior to appointment. Once at the dealer, everything was handled professionally.
They completed my recalls quickly, and communicated what was happening.
I will always service my vehicle at this location. Susan the service advisor gets top marks. She communicates throughout the whole process.
Service was done quickly and efficiently while I waited in a comfortable setting. I was notified promptly by the service rep when my car was ready.
Danny and Dani were very professional, patient, and friendly. My credit isn't great but they helped me finance the perfect used car for my needs, even if it was a Mitsubishi! Toyota Santa Monica has a new loyal customer!
Great interaction with Debbie, my service rep. She went over and above. Also, I like the convenient waiting room.
Fast and friendly service at a reasonable price. Highly recommended.
I already submitted a review, but in case you missed it, I'll say again it was a very helpful, friendly experience.
Disappointed in the wait time but otherwise it went well.
the repair took longer then was promised but in the end it was done correctly
The service department is professional, thorough, and friendly.
The dealer preformed a very thorough 45 point inspection. Highlighted issues that need to be taken care of on the next service.
the service associate Will was helpful and trustworthy! Great service!
Great job! Respect!
The service representatives were courteous and professional. All my questions were answered.
Great people & service, didn't take long at all.
Susan Ahn is a Superstar!! I always receive outstanding service from her and the experts at Pacific VW!! Thank you for the outstanding customer-focused support!!
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